Charters Estate Agents Avis 

The representative, Chloe, with whom I interacted, was extremely helpful. She was responsive and efficient. I really appreciate the promptness with which she presented relevant options and secured property viewings for me. As I'm new to navigating the UK's renting system, Chloe's proficiency was reassuring.

I’ve just had the most honest and reassuring meeting with Ben from Charters, and it has made a huge difference during what has been a very stressful situation for our family. My elderly father had unknowingly signed a long-term agreement with another estate agent and didn’t fully understand what he was committing to. It left us feeling stuck and unsure of how to move forward.

When I contacted Charters, the support and advice they offered was exceptional. Ben took the time to explain everything clearly, without pressure or judgement, and helped us understand our options. His honesty, professionalism, and genuine care stood out immediately.

Ben is now helping us with the sale of my father’s house, and for the first time we feel confident that we’re in safe hands. Charters have shown integrity, transparency, and a level of customer care that is rare in this industry.

Highly recommended for anyone looking for trustworthy guidance and support during a property sale.

Sam was incredibly helpful and answered all of my questions. Charters have been prompt with communication, arranging viewings and arriving on time

Amazing service and experience from the team in the Alresford office (Brandon, Charlie, Anthony and Bella). Always available and flexible to respond to any requests. Would gladly recommend to anyone interested to buy or sell a property.

Sam, Charters’ lettings agent, was excellent: super-friendly, punctual, helpful and generous with his time. I thought he was very professional and did a great job.

Really friendly and professional
Many thanks to Isabella for helping on such short notice

I spoke to Zara (Charters Estate Agents, Brighton). She was really helpful and patient in addressing my various queries about renting a property in Brighton. Greatly appreciate her help throughout!

Excellent professional friendly service from Charters .
Our home has just gone on the market and we’re delighted with how are home has been marketed.

I found Sarah from the first viewing was fantastic at securing the offer and keeping us updated regularly with the process. Luke then took over along with Matt who both were equally amazing at keeping us informed on both the sale and the purchase of the properties could not fault them at all.
Once things progressed more we then were handed to Lisa the sales progressor who i must say has handled things professionally and in a timely manner. Without Lisa I would have found the process a lot harder and been so much more stressed but she took off the pressure so much that I was able to continue with the sale. Lisa is a credit and an asset to the company but i also feel charters as a whole were amazing and i would highly recommend you to other people needing an agent thank you to the whole team. xxx

My experience with Charters from start to finish has been nothing but amazing.

We are currently in the process of buying our first house and had no idea about all the intricacies of the process. Lisa Holden has been there holding our hand throughout and giving us all the information in easy to digest terms. No matter how many times I've rang to ask a question, chase something or just to gauge the status, she never made us feel like it was a silly ask or that we were being a pain by having too much contact. This really went a long way in settling our minds and when she says she'll do something she really does and communicates it back immediately.

We're in a position of renting so handing our notice in prior to exchange was getting nerve-racking for us but she sorted things out perfectly for us with a seller who was being quite challenging.

She's a credit to Charters and has really built a lot of trust in a process that notoriously has a bad reputation. Thank you to Lisa and Charters for everything and the best service we've received in a very long time.

I have had great customer service from Millie shrimpton. Great advice and have been referred for income protection.

Isabella was very prompt, professional and able to respond to all my questions with ease. Very friendly and helpful assistance paid to potential buyers.

I registered my interest for a property and within half an hour the agent Will Steward was on the phone to me to schedule a viewing. He was courteous, professional, and extremely helpful both with the initial property I had enquired about but also sharing some other options that fit what I was looking for. After the viewing, he called again to get my thoughts and when I told him I’d like to proceed with an application he made the process as smooth and easy as possible. Will has been a great representative of Charters and I would recommend him and the company to anyone looking to rent.

In every dealing that I have had with this company they say one thing and do another. Considering that their core business is property management, they do not address their own property management issues and they hide behind “it isn’t within my remit”, “ I will look into and come back”, except in most cases they do not. Often hiding behind outsourced contractors who are working under their remit and blaming them. Lack of accountability throughout.

Very good service from Charters estate agents,
Lisa Holden helped me from start to finish and explained every step of the way.

Currently trying to find a place to move to from abroad for work, Molly Howley has been fantastically helpful throughout the process.

The service I received from Darcy was excellent! She was focused, expedient, and courteous. She most definitely has helped to make our apartment hunting experience a pleasant one.
Thank so much Darcy!
Peace,
Tomas

Charters in Fareham took over our tenancy from the previous letting agent due to a merger.
The service we have received from
our property manager Sam has been swift and efficient. We haven’t had much need to contact him but when we have emails have been replied to promptly and issues fixed quickly.
Thank you Sam and Charters for a great service!

We have just sold our property through Charters and also purchased our new home with them, and we couldn't be happier with the service we received.

Gary was absolutely outstanding throughout the entire process. He was always proactive, continually chasing updates and speaking with everyone involved to keep both our sale and purchase moving forward. His communication, dedication, and determination were exceptional, and we genuinely believe we wouldn't have got everything across the line without his hard work.

We are incredibly grateful for all of Gary's help and support during what can be a very stressful process. We would highly recommend Charters to anyone looking to buy or sell a property, and we would especially recommend Gary. He is a total credit to the Charters team.

Thank you, Gary, for everything!

Really happy with the service and support from Kirstie in the Farnham office. We had been looking for a property for some time and she was really proactive in helping us find a property that ticked the boxes.