Cubitt & West Avis 6 057

The Sales agent Julia is extremely helpful and answering all my questions in a very professional way. The whole team in Cubitt & West is very friendly and helpful when Julia is not in the office.

Leatherhead branch:
We've had a great experience working with Alia Hawes so far on our property search. She has been incredibly responsive, professional and clear in her communication. Negotiating on a property can be a complex process, but Alia made the initial offer stages very straightforward and kept us well-informed throughout. We are grateful for her all her help so far. We are looking forward to moving toward completion with her help.

It was a bit of a tricky sale with a couple of fall throughs, but the Cubitt and West team, in particular Julie Bramble were brilliant - clear communication, kind and supportive. Thankyou Julie!

The Cubitt & West branch we used were absolutely fantastic. Always there when we needed them and always the most helpful, especially when we had any questions or issues. My only personal issue with the company would be their use of a certain solicitors. I was deeply unhappy with their recommendation of solicitors who they recommended. You may say that I could have got my own but at that moment, being a first time buyer, I felt very much pushed into that choice. Things were great with the company themselves though. We were assigned Julie to help us and she's been absolutely spectacular. The amount of calls I've made to her to moan is frankly ridiculous but shes always been there to help, to explain what's going on and why, and to be that voice of reason when we needed it most. Very happy to have worked with her and if the review was just for her, it would have been an easy 5*!

Great experience with Cubitt &West. Alia assisted us to arrange house viewing, was very helpful and informative. I would recommend this agency to others.

Im not happy about the oven handle it was cracked when we moved in and now it hsd broken 8 months ago if it was my oven I would replace it we rent the flat with the oven and washing machine and dish washer in place

Very disappointing experience !
We reported issues with the condition of the property, particularly the carpet, from the very beginning of our tenancy. Despite multiple follow-ups, these problems have still not been resolved even after 6 months.
An inspection was carried out and notes were taken, but no action followed and the same issues remain.
The carpet is dirty and has a persistent unpleasant smell, which significantly affects our comfort and living conditions. We were also told it would be new, which was not the case.
Overall, there has been a clear lack of responsibility and urgency in addressing tenant concerns. I would not recommend !

Emily Rae has been so helpful and knowledgeable. We had concerns and questions around our new tenants contract, but Emily spent time taking us through our issues, she installed a lot of confidence in C&W handling our property. She was very professional.

Jasmine at Cubit & West has always been most helpful and attentive at all times, would highly recommend.

Had a very positive experience buying a house in Southsea through Cubit and West. Julie, Maddison, Evie and Yasmin were all very helpful and friendly.

Cubbit and west is a great company and weve really had good experiences.However, when it comes to fixing issues in the house, response has been poor. Some issues have lingered over a year without anything being done, even whe they come for routine chexks and the issues are raised again, notes are taken but not action.
One of such issue was raise February 2025 and another raised february 2026

I had a negative experience with Cubitt & West at the Waterlooville branch with a member of staff Nicola Johnson. I was recommended to use their in house mortgage lender, Wayne Hamilton-Bailey at mortgage matters as well as the linked solicitors, which turned out to be very slow, don't reply to emails and never pick up calls. When deciding against using the mortgage lender she ended the call in anger and I even heard the phone slam.

Extremely impressed with Cubbit and West! The agent that came to show us the house we were interested in was punctual, well informed and extremely professional, a pleasure to deal with.

Alia in the office was spot on providing prompt and accurate updates and information, well done to everyone and you honestly deserve more then 5 starts, was utterly impressed with the service.

I Had Dionne from the Horsham Cubbit &West branch round today to value my Flat & discuss a few different options , she turned up on time was polite & well turned out, she was honest & informative & I would feel confident moving forward with her guidance, extremely pleasant lady , thank you Dionne

We had a good experience with Cubitt and West. Julie Bramble was lovely during this lengthy process. She always answered questions, got back to me at a timely manner and was very patient. No complaints when it comes to her. Thank you Julie!

Very good service
Thank you

They have a proactive sales team who do call round and message contacts but it's not always clear which you're going to deal with. You do pay additional for the photos as they outsource which seems a little cheeky.

Their team progressor is minimal so support during a tricky sale was limited. I didn't feel protected by them given I was paying their fee.

Abi Valentine-Rugg is my point of contact and she is an absolute star!

Always helpful, always reliable, always smiling. keep up the good work, thanks very much.

Cubitt & West Haywards Heath office pushed for me to use their in house Mortgage Broker, however, failed to advise that you will have to pay approx £600 for the privilege until you're too far into the process and have no time to look elsewhere. Customer transparency is very poor. I'd avoid.

During the process of buying my new home, I received good communication and a helpful attitude from Sophie Johnson (Senior Sales Progressor) at Cubitt & West.