Chums Avis 

Yesterday I tried to place an order for some shoes, when I input all the financial information for payment it stated there was an error so I went in again and redid it.

I then received two confirmation orders for the same product which if ordered together would have given me a discount and not incurred two lots of postage.

I have starting yesterday immediately after seeing these two orders started sending approximately 10 emails asking for this to be sorted out. Not one reply just another lots of advertising about their products.

I attempted to phone but this takes a long time to get through and I am not inclined to wait whilst racking up a 13p per minute charge.

I have received goods in the past and have been pleased with them.

I have given one star as I am not able to give less which would be my first choice.

I expect I shall have to wait for the delivery and then take a terip out to return the second pair and then wait for a refund.

I would like to know how to contact this company without hanging on the phone and waiting to be contacted.

3 days later and surprise surprise I have the other order coming even though I have contacted them numerous times to say it is an error on their part so, we shall have to send them back but incur the extra postage of £5.95.

Unbelievable

My parcel which I returned a month ago has gone missing. No reply from chums. So no help from them. Evri said its on its way. So I lose my money with no sign of refund.as pensioners needing every penny we have no help. What a letdown.your no chums of ours.

THEY USED EVRI WHO DELIVERED TO WRONG ADDRESS.
CHUMS IN BREACH OF CONSUMER RIGHTS ACT BY FAILING TO DELIVER GOODS AND IGNORING REFUND REQUEST FOR A MONTH AND COUNTING !!!

DO NOT BUY FROM THIS SCAM BUSINESS !!

Everyone should be made more aware that there's no refund on sale items, will never order again

Be warned

This is a terrible company. Do not use. My 93 year old, deaf father ordered a pair of shoes. They cashed his cheque but the items didn’t arrive. He has spent a fortune on a premium rate phone number trying to get his money or his shoes. They said they’d look into it but have not responded. He is so distressed. They are heartless and don’t care. I can only think I have to go to trading standards now to get some redress for him.

Placed an order, order arrived item missing, unable to call as they shut the phone lines due to amount of call , tried to email , email address invalid , now been told emails closed as behind on answering tried to submit a contact form wouldn't accept that either . Now spoken to someone , no apology I had to ask for speedy delivery as wasn't offered, terrible company , would I recommend No DEFINATLY NOT .

Have had goods in past that were ok but last time the trouser zip gave out after only three uses CHUMS ignored my letter of 27 June Will not use them again COTTON TRADERS better !! Mr A Logan. DG8 6HD

My 93 year old mother ordered some items from the catalogue paid in full .nothing arrived now been a few weeks ,
TWICE i have emailed the company but no reply . Extremely bad customer service
After reading the many poor reviews what a mistake ordering from this company

Finally delivered no explanation why late and no reply until I made a review
Company are saying they have had issues implementing a new system !!!! Only said this after a true review

The sandals I ordered were fine. But I am annoyed at finding I have joined , unintentionally a scheme costing me £18 pounds a month! I am elderly and poorly sighted and must have made a mistake. I have cancelled but am told I can’t get my £18 refunded as I had correctly applied. I think this is atrocious. This is the last time I will trade with Chums if this is their attitude.

I ordered a pair of pants, unfortunately I ordered Navy Instead of Black. I returned the Item and requested a replacement pair on the enclosed return slip. Since then I have had no communication from Chums despite e-mailing them twice. The sales helpline has a restrictive 13p per minute charge plus you mobile supplier charges, and their other contact number never answers. I wont be purchasing anything from Chums again.

My father placed an order with Chums, half of which arrived. He then became terminally ill & my mother & I have tried to speak to an operative to chadse up / or cancel the remainder to be told, they'd need to speak to him. Watching someone you love die before your eyes & to receive this almost hostile & condescending referral to GDPR is truly awful.

I ordered 2 pairs of trousers and a gilet and they arrived in good time. Unfortunately 1 pair of trousers and the gilet didn't fit, so I sent them back.
Got an e mail back saying that they had received them, then nothing, no refund no credit, my account shows no refund nothing since April!
The Chums site does not allow you to contact them (not that I found) only a premium rate telephone number for ordering. Useless customer service!

Sent a return back to Chums via Evri (why do companies use this useless company???),who seem to have lost the parcel.Went online,where it stated that Customer Services were open from 9-4pm on a Sunday.Called them,there was an automated mesage stating their opening times,then I was told there would be a 10 minute wait to talk to a friendly advisor.Next,there was a message saying the phonelines were closed and would re-open on Monday morning!!
Why the hell advertise you are open on a Sunday,both online,and on the phoneline if you are not????

BEWARE; This company targets the elderly by signing them up to one of their so called partners at great expense.
My 85 year old hard of hearing mother phoned up to order two pairs of trousers in January for £30.
We have just discovered that those trousers have cost her a total of £246. She was unwittingly targeted by a documented partner of Chums
YOURLOTTOSERVICEUK Ltd !!!!
on the telephone when she placed the order for the sum of £54 per month! My mother is very deaf, gets easily confused and did not understand what the person was saying.
Thank goodness we noticed this otherwise it could have been a lot more.
I have written evidence of this.
Fortunately the bank recognised that this was fraud with NO authority given and refunded the money.
Chums you should be ashamed of yourselves this is a disgraceful act. Targeting vulnerable elderly people with dementia is appalling!!!!
I will be reporting this to Trading Standards and Rip Off Britain.
Update : despite cancelling from your mailing list weeks ago you are still sending catalogues!!!!!

Advised Chums as an Advocate that their 1st time customer has tried from 13/6/25 to return a pair of badly fitted sandals. Evri can deliver goods but you have to wait 12hrs for a collection. Despite giving email details for a 2hr slot for delivery advised today 27/6/25 email dets not shown in a/c. Awaiting a 3rd collection date 30/6/25 & call back from a Manager from 11am & no call back. Cannot recommend Chums & 1 star review is far too excessive for this awful customer service.

Not only did chums lose my elderly mums order but cashed the cheque she sent but they also cost over £20 in phone calls trying to get the money back. Not once did they warn it was premium rate number. Shame on you and your so called friendly service line!!😡

Ordered Pegasus jeans with 31 inch leg length -labelled as 31 inch but actual length was 33 inches. Far too long. Either they are measuring incorrectly, or not checking the finished product.

Ordered 2 pairs of Cargo Trousers in Navy Blue! Got one in Grey and one in Black. The one in Black was also 31 Inch inside leg (I measured it!!!), both should be 29 Inch inside leg!

Should have checked online reviews before ordering as I've read people have had trouble with returns. Will be keeping and hemming up the legs to save myself the mental strife...

Chums advertise free delivery then when take the money from bank they take the delivery charge also when you email them the have attitude will not buy from them again they do false advertising still waiting for refund since 25 5 25 i wouldnt recomend any one to buy from them

Seems the price stated in catalogue isn't the purchase price .you have to buy 2 items to get catalogue price .nowhere in the catalogue does it state that fact .agent wasn't helpful or pleasant .