Cimexine / British Bug Control Avis 144

The first time I ordered from cimexine I specified 'discreet packaging' in the 'notes' section and they obliged with an anonymous brown box. The second time I ordered I forgot to specify this and the package arrived with the brand name all over the outside and 'PROTECT DETECT DESTROY' written dramatically on the tape. Admittedly I forgot to specify this requirement in the notes that time but I feel that discretion should be standard practice for something like this. No one wants their neighbours to catch sight of that. That's my only quibble. Apart from that the service was very good. When the first package did not arrive on time they refunded the postage costs and apologised. I was happy with that - enough to order again. And I would still order again - just remember to ask for discreet packaging!

i’ve been using the bed bugs spray, they are still alive, i suppose they need more time to go😏

Items turned up promply and are simple to use

Very happy to recommend Cimexine.com for heat treatment work. I’d had a problem with these blighters for over a year and they were driving me mad – I was literally losing sleep and after three failed insecticide sprays was losing the will…. Cimexine came highly recommended to me by a friend who had also had bed bugs in the last year. The head office team were incredibly helpful and patient with me. I took ages to decide – it is expensive. There was no pressure to book – just good information. The six-month guarantee and the fact that the process kills the eggs as well as the insects and could treat all my clothes and books were what swung things for me. One the day the trained technicians were the height of professionalism and helped me with parts of the prep I hadn’t been able to do. I had to leave the property for the day but that was all explained in advance. It’s now three weeks since the treatment and I have no more bites and seen no more bed bugs so it’s pretty clear that this is a highly effective approach to a nightmare insect and I although I wouldn’t wish bed bugs on anyone, if you are unlucky enough to get them I would recommend Cimexine/British Bug Control without hesitation

I rang around a variety of companies that offer heat treatments for bed bugs and when i called British Bug Control, they were, by far, the most professional, helpful and knowledgeable company i spoke to, plus they also offered the longest guarantee period.

The booking process was simple, and the staff bent over backwards to answer all my questions. I was even able to talk to the operations manager over the weekend before my treatment about some of the preparation i needed to do, as well as check about a couple of items that were very delicate, to make sure they wouldn't be damaged through the heating process.

I hadn't realised initially how expensive the heat treatments were, but British Bug Control explained how the treatment worked in great detail which made it clear why the treatment costs more than other types, and also why it is so effective in getting rid of the bugs. They also explained to me the different ways that "heat treatments" are sold, and that several companies that claim to do heat treatments use "pods" rather than heating the entire room, and even worse, others use normal fan heaters that plug into the mains of the house - if that were to work, i'd have done that ages ago!!

When the guys arrived to carry out the treatment, it was clear that the work being done was going to be very professional with heaters that had been specially designed for this work. The guys explained to me that they would be using these heaters to circulate very hot dry air around the rooms over several hours. Everything they told me on the day was exactly how the office had explained everything would go - i couldn't be happier!

If you are thinking of booking a heat treatment, make sure you do your research properly. Check the equipment that is going to be used to make sure you are getting a proper treatment, and make sure they are members of the British Pest Control Association like British Bug Control are.

Thank you British Bug Control - if I have any more problems, i will definitely call you!

Excellent – no reservations, I would recommend this company to anyone.

The best thing about purchasing from Cimexine was the incredibly helpful person I spoke to twice about my situation before buying. A fountain of knowledge - I am extremely grateful for his time and patience.

The encasement itself seems of very good quality though in the end we aren't dealing with bedbugs. However, it's still great to feel there's a barrier between us and anything in our mattress. Plus it will protect a new mattress when we decide to get one.

Friendly..punctual...very informative...very happy with service I have received

after waking up with bites on my arms for weeks and not knowing what they were from. I dropped something down the back of my bed and lifted up the mattress to discover in utter despair that I had BED BUGS!! I felt disgusting and panicked searching everywhere I could for anymore hiding around my bedroom. after not seeing anymore signs that they were hiding in other places and they were just in my divan bed base and mattress I ordered a base encasement, threw away bedding and waited for it to arrive. when it came I was astounded by the quality of the encasement and how well it fitted. it cut down instantly on the bites and I saw 4 bugs after putting it on (I think they fell off whilst encasing my divan base) and now nothing! no more blood smears on bedding, no more bites and piece of mind that I can sleep soundly and not let the bed bugs bite! if you are looking for a great quality encasement then look no further than this company. they do exactly what they say and I would recommend them and their products to anyone suffering with a bed bug infestation.

Excellent knowledgeable staff Gary was amazing would highly recommend

Shoddy product. The mattress encasement fitted perfectly however the zip is useless! For the amount of money I've spent I expect to get a working zip but the zips used for the mattress encasement are just flimsy and not up to the job. As I've pulled the zip along to close the encasement it opens up behind it. Emailed them about getting a refund but got no response.

Great product, lovely and soft and fit perfectly.

It was a horrible experience. I would never book cimexine again. We had a Spray treatment against bed bugs which didn't work. Then we paid for a heat treatment and one month later we had bed bugs again and had to wait for 4 days until cimexine gave us a free Slot to disinfect again. The Personal was very rude and unfriedly.

Mattress encasement arrived very promptly (had expected delays due to Christmas holiday) and was relatively easy to fit. No evidence of bites since fitting - would be happy to try some of their other products, but I hope we won't need them.

Service is excellent with fast, efficient delivery. Really liked the provision of a time slot. I was in all day anyway, but had I needed to go out i could have done so. Wish other couriers used this sort of technology, saving both the recipients time and the couriers.

Very poor service received from Thermokil Services (the company to which BBC subcontracted our bed bug heat treatment) - heat treatment did not work, they delayed extensively the follow up treatment promised and then failed to carry out a second heat treatment as they had promised.

We paid a significant amount of money for the initial bed bug treatment in May 2017 which came with a "guarantee". The initial treatment was not effective and we have been suffering with bites since early May. After many emails and calls, Thermokil finally agreed in an email of 15 September to conduct a full heat treatment of our house again. We spent a lot of time preparing for the treatment, removing all goods that could be affected by the heat treatment. On 3 October, after the treatment was meant to have been completed, the Thermokil staff responsible left a note in our house saying that they had “... re-heated 3 bedrooms and lounge”. However, it did not seem to us that a heat treatment had been undertaken:
– the house did not feel warm like the previous time,
– posters on the cupboards in our boys bedrooms had not fallen off (like they had the previous time, presumably because the blu tack is affected by the heat),
– there was no evidence that the doors of the treated rooms had been sealed (last time there were tacks left in the door frames), and
– whilst we were re-packing electronics etc. back into the bedrooms, we found some wax crayons in our boys bedrooms which we had inadvertently not removed. Presumably these should have melted?

I therefore sent an email on 4 October to clarify exactly what was done. Thermokil responded saying that “We ... heat treated remote areas that showed signs of infestation. Mainly on the large wooden bed frame. We then sprayed all areas”. It is not clear to me how you heat treat “remote areas” – either a room is heat treated or it is not? However, it is clear that Thermokil did not heat treat all the rooms again as they had promised. It would appear that Thermokil misled us as to what was actually done.

Promised some follow up treatment but frankly a waste of time. Do not waste your money with British Bed Bug Control or Thermokil Services.



We have been very patient with you conducting this follow up treatment and you then fail to undertake what you promised and try to mislead us. You also wasted a lot of our time preparing for a heat treatment that never happened. This is completely unacceptable and I want you to explain how you intend to deal with this.

Nice company product arrive in timely fashion but felt the chemical bug killer could have come with more advice on use. Divan ... boxspring cover good quality.

Definately would recommend as quick and efficient service and quality was excellent