Cineworld Avis 1 667

I used to enjoy coming to this cinema but they now persistently have the volume so loud that it is unbearable. The "manager" was less than useless, met our complaints with a disinterested shrug and basically told me I was imagining the problem.

We have had to leave without even seeing the film tonight as my arms were aching sitting there with my fingers in my ears.

Whilst they denied there was a problem with the volume, they also had a stock of industrial noise cancelling headphones to hand out! However this was like putting my head in a vice.

No wonder they have barely any customers. We are cancelling our membership as the experience and customer service is abysmal.

Their system did not accept the vouchers they issued issued, so i was forced to book and pay again. I tried again. Again it took the money and i booked the seats i wanted. The receipt showed six seats that i did not want so i had to cancel and book again. Third time lucky i managed to get what i wanted to, but am now trying to get a refunds for booking errors caused by their systems. They call this a convenience charge.. Its anything but convenient as its taken me over two hours to pull all the evidence together with pictures of screens. I decided to drop them a line on their contact us site. Having written out yet another mail and attaching pictures etc i was required to verify that i was not a robot by selecting parts of an image but this did not work either. Moreover deleted what i had written and presented me with a blank form again. One star is far to high to this level of service. Am looking forward to reading about them going bust because Management fail to build systems that work.

We saw f1 the movie at Ashford imax at the 19:00 show the screen was marvellous and the view was good BUT the sound on the trailers was deafening and there was no air conditioning so it was really hot and we were sweating and so stuck to the leather seats and it continued all evening so made it very uncomfortable.
Unless there’s air conditioning on do not sit in the imax it’s not worth the £22 a ticket to sweat through the film

25 minutes of bullying to watch adverts! When this kind of dictation happens in international relationships it is called anti democracy right? what is it called when you force your customers to watch 25 mins of ads each time without their will? Nobody wants but to be dictated by your company to watch ads this long!

Reviewing the Cineworld Unlimited membership scheme. It should be called 'Cineworld Very Limited Indeed'. It claims you can watch as many films as you want. That's so far from true it's laughable. If you want to watch a film late morning or early afternoon and you book a few days in advance you've a chance of being able to use your membership. But the vast majority of attempts I make to book a film at a time I can actually make I'm told "no unlimited tickets available for this showing". Almost nothing is available as an unlimited ticket. If you're trying to book on the day, forget it. It's not for people who are working normal hours. If you're retired or a student or shift worker you might get your money's worth. I've given it 4 months but won't be renewing it again.

No sc, no fans on a 31c day. Staff didn’t care. Customer service don’t reply. They don’t care about you, don’t mind what you paid for/been lied too.

Don’t go there

30 minutes of adverts waiting for a 2hr 50 mins film.
Thats why I rarely come.

Absolutely terrible experience with Cineworld. The staff are completely untrained and blatantly lie to customers. They booked me the wrong tickets and promised I could get a refund if I went through customer service. But guess what? Once they’ve taken your money, they stop replying. It’s a complete scam. I’ve now seen that this is a common tactic – they tell the staff to lie just to push other ticket sales, knowing full well they won’t refund you later. This company is dishonest and operates in bad faith. Avoid them – they steal from people.

I've been an unlimited member for about 18 years now. Yes, there have been a few frustrations - they seem to have very fragile escalators that are always breaking down - but I've never had any serious issues and always find the staff helpful and chatty.

I've seen hundreds of films over the years and it would have been at least four times the price without unlimited, so I'm forever grateful.

I would put zero stars but it won’t allow it
Cineworld have no phone number so you can’t phone them direct, I’m assuming this is because there customer service is so appalling they discontinued a phone service, so now you have to email them, which is a waste of time as they don’t reply to emails, they also take 3 days to reply with “can I help” on their messenger Facebook service, to which I replied and they haven’t messaged me back since, they do not adhere to terms and conditions as stated on their own website, I don’t think I’ve ever had such a terrible customer service experience

Just spent the best part of 40 minutes trying to renew my subscription. Both the website and app are out to frustrate you.
I love my local cineworld and was at the point of going to the Vue instead.
Do better!!

What a shambles at Brighton Marina. Spent an hour on bus to get there. £20 on drinks and popcorn. 3D not working. Had to get a refund. Got 2 free tickets to another film but nothing for the food and drinks. or for a taxi home. Never again. Ruined our evening

Inadvertently booked and paid for cinema tickets, not realising I went to the wrong theatre. I had to pay again for the tickets. Was told to contact customer services to get a refund. Have contacted customer services twice, still no response. Looking at the reviews I can see that they couldn’t care less about their customers.

I was shocked to find that Cineworld charges a fee just to book tickets online. Worse still, after I bought the tickets, they didn’t arrive until two hours after the film had already ended. I still went to the cinema, but it was incredibly awkward trying to explain the situation, I had to show staff my bank account to prove I’d paid.

To make matters worse, I emailed customer service and they clearly didn’t read my message properly. They made no effort to help, and simply said that since the event had passed, they wouldn't look into it. Zero accountability or support.

I won’t be booking through Cineworld again.

I am a premium unlimited member and am absolutely sick to death of their website and app!!
Can't book any films now on either as it just crashes before I can choose my seats. I wish will all my heart that Odeon would take over the Ashford complex!! CINEWORLD ARE ABSOLUTELY USELESS!!!

Cineworld wembley i went yesterday with the kids for eid to watch karate kid legends, when we sat on our seat, there was rats in the theatre. The poor kids behind us screamed and poured all their popcorn. I went to tell the manager but was unable to get a solution as it was full. No compensation was offered.

Never ever works. And they took my money once without me getting the tickets. I booked two tickets, but because of the stupid timer and the website crashing out, I managed to pay for the tickets but didn't get any confirmation email or anything. I tried complaining and got nowhere. So I really do recommend you to book in person. Never ever use the website. Might as well be a scam. The cherry on top is everytime you select seats, but the website decides to crash out and you have to start over again, the seats are now "unavailable", despite not even paying anything yet. Absolutely disgrace.

I booked my cinema tickets using my blue light vouchers, everything went well I paid my booking fee , chose my seats then got a message saying something went wrong with my booking, try again, I did but my vouchers have now been redeemed so I can't use them... Cineworld customer service just sends out a generic message , I can't speak to anyone or get my vouchers back it's so frustrating

Title: “Deceptive Customer Service Practices – A Disgrace to Consumer Rights”

I am appalled by the deliberate obfuscation employed by both Cineworld and eHarmony in handling customer complaints. Their so-called ‘support systems’ are nothing more than labyrinthine mazes designed to frustrate and deter genuine customer grievances.

Cineworld:
• Opaque Communication Channels: Attempting to lodge a complaint is an exercise in futility. The absence of direct contact methods, such as a functional phone line or responsive email, forces customers into using restrictive online forms that fail to capture the nuances of individual issues.
• Automated and Impersonal Responses: When responses do arrive, they are often generic, lacking any acknowledgment of the specific concerns raised, indicating a systemic disregard for customer feedback.

eHarmony:
• Predatory Subscription Practices: The platform continues to charge users even after cancellation requests, exploiting the ambiguity in their cancellation process.
• Nonexistent Customer Support: Efforts to seek redress are met with silence or automated replies, leaving customers powerless and unheard.

These practices are not just inconvenient; they are ethically reprehensible and potentially legally questionable. They reflect a broader trend of companies prioritizing profit over transparency and accountability.

I urge fellow consumers to be vigilant and demand better. Companies must be held accountable for such exploitative practices.

Comparing to Vue , Odeon and other cinemas , Cineworld it is the worst .
The food was completely rubbish , cheap nachos probably bought from Lidl , not even Doritos how other places sell , the drinks were not fizzy at all . I expect to get at least decent food for the enormous amount of money I pay for some snacks.
The seats were uncomfortable, the sound was too loud and the movie took forever to start .