Good customer service Been in and out of hospital last 16 months logged in to account and charged inactivity fee on 2 accounts. I didn't know about the fees but after talking with them on chat box t... Voir plus
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Lisez les avis des autres
To date I have had nothing but good experiences with City Index, my dealings have been with Charles Carpenter and he has been great on any queries I have had. Would certainly recommend.
L'entreprise a répondu
Terribly inconsistent. Sometimes — like now— I'm just not able to login and there are two issues with this. On one level, I worry that when this next happens I may miss something critical. Sec... Voir plus
L'entreprise a répondu
while i thought i couldn't get what i needed at first Saejin offered an alternative - a service that would actually do the job for me. Something i didn't know i could ask and has never been offered.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Courtier en finances
- Institution financière
- Entreprise de négoce de l'or et de l'argent
- Société d'investissement
- Conseil en investissement
- Agent de change
À propos de City Index
Écrit par l'entreprise
Part of StoneX Group Inc.
Your trusted trading partner, since 1983
City Index is a multi-award-winning CFD, tax-free spread betting and forex trading provider. City Index offers over 13,500 tradable markets on indices, stocks, forex, commodities, bonds & more.
Buy and sell shares, indices, forex, commodities and more. Take advantage of lightning-fast execution, award-winning platforms and superior support.
UK-based with over 40 years of experience in financial markets, City Index is part of NASDAQ-listed StoneX Group Inc.
OPEN ACCOUNT
Award-winning service
Best CFD Provider
Online Money Awards 2024
Best CFD Provider
ADVFN International Financial Awards 2024
Best Trading App
Good Money Guide Awards 2024
FOREX
SHARES
INDICES
COMMODITIES
OPEN ACCOUNT
United Kingdom Risk Warning
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
Coordonnées de contact
Moor House, 120 London Wall, EC2Y 5ET, London, Royaume-Uni
- 0800 060 8609
- support.uk@cityindex.com
- www.cityindex.com
4,3
Excellent
389 avis
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5 Star Service
To date I have had nothing but good experiences with City Index, my dealings have been with Charles Carpenter and he has been great on any queries I have had.
Would certainly recommend.
16 mars 2026
Avis spontané
Réponse : City Index
Thank you for your 5-star review. We are happy to hear that our team provided you with excellent service. We will make sure they receive your feedback.
Good customer service
Good customer service
Been in and out of hospital last 16 months logged in to account and charged inactivity fee on 2 accounts.
I didn't know about the fees but after talking with them on chat box they said yes its correct. I mentioned I was not happy and it was kindly refunded. Was on the verge of withdrawing funds and looking elsewhere but good customer service kicked in and my sense of unfairness was gone.
11 mars 2026
Réponse : City Index
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. City Index appreciates your positive feedback!
excellent customer service on live chat
8 septembre 2025
Réponse : City Index
We really appreciate you taking the time to leave your review with us.
I don't like how putting money into…
I don't like how putting money into your account is easy and instantaneous, but taking money out is complicated and takes 3 business days. Funny how that works eh?
3 septembre 2025
Avis spontané
Réponse : City Index
Thank you for taking the time to review City Index. While we strive to make our withdrawal process as flawless as possible, we must balance this with our duty as a regulated firm to verify details under the “Know Your Customer” (KYC) and Anti-Money Laundering (AML) guidelines set forth by our regulator. Our withdrawal process is as follows: deposited funds must be returned to the originating source. Excess funds, or profits, may be withdrawn via wire. If you need to add a new bank account to withdraw excess funds, we are now required to validate ownership of the account by requesting a bank statement. Your trading experience is our priority. Our withdrawal process is fully transparent (as documented on our website: https://www.cityindex.com/en-uk/help-and-support/funding-and-withdrawals/ and typically straightforward and easy. However, we would like to help in resolving your matter. For help, we recommend contacting us via phone or live chat, where we offer 24-hour support from Sunday 5 PM ET – Friday 5 PM ET and our customer service team will be happy to help you. You can call us directly Local: 0845 355 0801 (local rate) or International: +44 203 194 1801.
thought outside the box and found solution
while i thought i couldn't get what i needed at first Saejin offered an alternative - a service that would actually do the job for me. Something i didn't know i could ask and has never been offered. Would help if you told people you did fin yr summaries - so yes they could have stopped at - no you cant download your deposit history but they offered the service - great!
31 juillet 2025
Réponse : City Index
Thank you for your 5-star review. Your feedback guides our business and helps us keep improving the service we provide. We are so pleased that Saejin delivered the impeccable service we strive for. If you need further assistance, our support team is available by phone 1800 354 182 , live chat or email at support.au@cityindex.com
Very helpful support team.
30 juillet 2025
Réponse : City Index
Thank you for your 5-star review. It's always great to hear about our client's experience with our services and team. All the best!
Réponse : City Index
We are grateful that you took the time to share your review with us. We will make sure your customer representative Anna receives your kind feedback.
Anna explained my question and was very…
Anna explained my question and was very helpful.
28 juillet 2025
Réponse : City Index
We are delighted to hear that Anna went above and beyond to address your concerns, Gabriel. Thank you for choosing FOREX.com and for sharing your positive experience with our FOREX.com team!
Réponse : City Index
Thank you for your 5-star review. It's always great to hear about our clients' experience with our platforms. All the best!
i was very happy i got a great service ,
i was very happy i got a great service,
Ksenia was the person that was exceptionly helpful,
without that person i would have struggled
17 juillet 2025
Réponse : City Index
Thank you so much for your kind words, David. We really appreciate you taking the time to share your experience with us, and we agree, Kseniia is truly an asset to our customer service team!
Friendly and kind customer service
11 juillet 2025
Avis spontané
Réponse : City Index
We are grateful that you took the time to share your review with us. We will make sure your customer representative receives your kind feedback. Thank you for choosing City Index and for sharing your positive experience with our City Index team!
Very clear and efficient conversation I…
Very clear and efficient conversation I ever had
9 juillet 2025
Réponse : City Index
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. City Index appreciates your positive feedback!
Fantastic Support
Very low wait times, immediate answers most interactions last less than 10 minutes and every situation is solved by the end
18 juin 2025
Réponse : City Index
Thank you for your great review of our services. We have passed your kind words on to our team. The Customer Service team is passionate about providing every customer with an outstanding experience and they will be delighted to know they hit the mark with you.
Very unstable platform and untrustworthy service
The platform is very slow to load and seems to suffer from regular instability issues. This leads to difficulty in placing trades at times. Lock outs also led to significant losses being incurred with customer service denying they were at fault.
4 juin 2025
Avis spontané
Réponse : City Index
Thank you for you review. We take our reputation as a trustworthy and reliable broker seriously, one which puts clients first. We apologize you have been having intermittent issues with your trading platform. We work hard to provide the most accommodating and exceptional platforms for our clients. If you continue to experience these issues, please reach out to our support team with more details. Please be informed that whenever you need immediate assistance with your trades, you can call our trade desk and speak with a trade specialist who would be happy to assist you around the clock during trading hours. We would like to assist you in resolving your issue and addressing your concerns. For immediate assistance, we recommend that you contact us by phone. Once connected, press 9 to speak with a representative. Our support team is also available by live chat via our website or email at support.uk@cityindex.com
good customer service
29 mai 2025
Réponse : City Index
Thank you for the awesome review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you.
Very satisfied client of City Index for many years.
City Index account manager has resolved most of my issues and restored my confidence fully in the City Index service level. We now await "IT divisions" opinion on the issue I have with the chart stalling.
9 mai 2025
Réponse : City Index
Thank you for your 5-star review. We are happy to hear that our team provided you with excellent service. We will make sure they receive your feedback. If you have any further questions or concerns, please don’t hesitate to contact our customer support team for assistance. Our support email is support.au@cityindex.com and you can also call us directly at 1800 354 182
Quick response and good service.
28 avril 2025
Réponse : City Index
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. CityIndex appreciates your positive feedback!
great resolution
11 avril 2025
Réponse : City Index
We really appreciate you taking the time to leave your 5-star review.
professional and very helpful
9 avril 2025
Réponse : City Index
Thank you for your 5-star review of our customer service team! We are glad that we were able to address your concerns and provide you with the stellar experience you deserve. City Index appreciates your positive feedback!
Helpful customer service!
4 avril 2025
Réponse : City Index
We are grateful that you took the time to share your review with us. We will make sure your customer representative receives your kind feedback. Thank you for choosing City Index and for sharing your positive experience with our City Index team!
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