Claims Consortium Group Avis 

If I could give a negative score I would do so. Aside from the shocking service, I have never seen this level of slipperyness and disingenuousness before. We had buildings insurance to cover a building fault and they took a week to find a way to get out from the coverage. Makes you lose trust in the system altogether on a personal level.

polite, competent, did the job.

Easy all the way through, everyone pleasant, helpful and respectful

Thank you

I really didn't think that companies this poor still existed. I haven't got the time or the inclination to detail everything that went wrong because of CCG. Loss adjusters going awol, extremely poor contractors being employed by CCG, absolutely no pro active staff until the insurance company got the CCG CEO involved, he should be ashamed of himself, an utter cowboy. Apparently I can't name names here, but seriously fella, you're running an utter shambles of a company, hopefully you can't sleep at night.

Details provided as requested, let’s see if they can provide a good reason as to why they did such a shocking job.

Edit: July 9th. CCG have looked into this and done absolutely jack, a truly appalling company with zero integrity or interest in doing the right thing in a reasonable time.

Just awful from start to finish. Half the work they said needed to be carried out then turned out it wasn’t needed. Contractors entering my house smoking and even cut my hand towel in half to use as a rag. Severe lack of attention to detail. Tile grout looks like it has been applied with a hairbrush! Surveyor not interested and had nothing to say on handover meeting.

Professional

No nonsense way of dealing with problem.

I honestly can say, everything ran smoothly from start to finish, my husband rang to get the ball running & the receptionist who he spoke to was so helpful & helped us step by step.

Reacted quickly and all who worked at our property were tidy, respectful and kept us in the loop at all times.

In 2022 we finally managed to persuade our insurance broker (who admitted to never having read our insurance documents) to make a claim for our collapsed sewerage system. They passed us on to this terrible company. What followed was a complete lack of action. After three months of calling them and emailing them, with zero response, I managed to work out the email address of their chief operating officer. After emailing him they finally made a decision and rejected our claim even though it was obviously and explicitly covered. It is clear that this company's only aim is to delay and find any reason at all to reject claims. I had to use the Financial Ombudsmen Service who, no surprise, ruled in our favour. This took NINE MONTHS and nearly lost us the sale of our house.

We are attempting to settle a contents claim for furniture that was damaged during an escape of water.
This happened in December 2022, eighteen months ago.
CCG have appointed their fourth loss adjuster to this claim.
The latest loss adjuster has never spoken to us on the telephone ever. We do receive emails that quite frankly do not make any sense. We have shown these emails to friends who are doctors, accountants and scientists. None of them can understand what the loss adjuster is saying as she keeps referring to undamaged items. Her refusal to speak on a telephone makes sensible communication difficult if not impossible. I would question the communication strategy and policy of not speaking to people as this is in my view the most productive means of communication.
We have made several complaints and have asked for manager callbacks but have received none.
We feel that CCG are treating us most unfairly and improperly. We continually question what the point of having insurance is because at the outset of our crisis we received little or no help. This has continued throughout.
This is a company that does not listen and is unwilling to engage in dialogue.
I have lectured in customer service in universities and to business leaders in the UK and overseas.
This has been the worst experience of human interaction that I have experienced in my lifetime as there has been none whatsoever.
This is something that in my view needs to be addressed by this company as they have left us broken and unable to move on from what was a devastating event.

These people were appointed by my insurer following a burst water pipe supplying my house. They contracted an inept outfit to try and fix the leak, and nearly seven months later I'm no closer to getting the leak fixed. They don't communicate, they don't monitor progress, when you phone them you have to literally explain the whole saga from beginning to end, just to get them to check their system, so that they can inform you that you've been put through to the wrong department, but they can't transfer you because it's a different department, you need to ring a different number. You ring the given number, explain the whole sorry saga once again, after quoting the meaningless case reference number, only to be told you've been put through to the wrong department, but they can't transfer you because it's a different department, please phone this different number and they will be able to help you. Guess what? The number given is for the first department who was unable to help me, who now go on to explain that it's no use cross examining them about the case, as they're just the claims handler, I need to contact the appointed contractors myself to progress the case and get it expedited. So having gone around the houses, I contact the contractors only to be told that they're waiting for Claims Consortium Group to file reports, give authorisation etc, etc. So my question is, what exactly do Claims Consortium Group do? How much cheaper would my house insurance be if they didn't have to shell out CCG to essentially do next to nothing to help the process go smoothly? I have zero faith in this company. I'm very frustrated, as I'm sure I've managed to convey in this review. I very much look forward to seeing their generic response to it in an attempt to give the impression that they actually care and are listening, which I very much doubt.

UPDATE: Following the usual generic response from CCG to my negative review above, I decided to play the game and email their customer services with the requested information, that was four days ago, and surprise, surprise, so far there has been nothing but silence since, not a phone call, not even an acknowledgement or response to my email. Well done CCG, a solid effort at demonstrating why my criticism is entirely valid, I look forward to not hearing from you any time soon.

The engineer was very friendly and professional.

Becareful when choosing this company. Will hold claims. Use small prints, etc...

I have emailed them numerous times, you only find out later the small clauses and the errors are made that brings stress. Because of the complaint we have left Urban Jungle who promises you all the protection, all that has happened is that I had a policy too good to be true and realised you not protected at all. Is that fair ?

Am now dealing direct with SAGA to whom I have the insurance contract and to whom insurance premiums are paid….. all these differing organisations seem to achieve is muddying the water of a good and decent outcome for customers …. First contact January of this year. NO progress whatsoever to date but “helpfully” home has been subjected to even more damage which will cost ME More money to fix because of creating such horrendous vibrations on a wall of pictures/paintings etc which should have been taken down beforehand. Pretty basic stuff. I Cannot even be told the full name of company being sent to my hone to carry out remedial work, this company’s details I.e. address and contact numbers and more importantly qualifications to get job done professionally.

I have been feeling very uncertain about my dealings with this Group and thought I would just check them out and then saw they posted great reviews on TrustPilot. However, I have seen reviews which are not brilliant so I now know I am not going mad; its another "Lottery" one has to deal with and my confidence is waning fast... as today I was told I would be given more information....am waiting to see but my expectations are very low indeed after some of the "contractors" I have already had to my home and they have successfully made my home a whole lot worse because if they could have engaged some good old common sense I would not have yet another disaster on my hands.....thanks to Rainbow company in Norfolk. Well I reckon they all need to get a piece of the financial pie.... customers just have to pay and be grateful for I am not yet sure what?

Very professional,no fuss , good communication

The whole exercise was handled very well with a minimum of fuss. The camera survey was conducted efficiently and the results were explained clearly.
The contractors who came to do the actual work on lining the drains - Clare’s plumbing and drainage - were excellent. They kept us informed about what they were doing and did an impressive job of reinstating block pavings etc.
Great lads and very professional job.

Once they finally got in contact the work was carried out fine. Sadly took them 3 weeks to get in contact to arrange the 1st visit which for a drain that blocks up and floods my bathroom wasn’t ideal