Cleartone Communications Limited Avis 

Terrible service took well over a week before I even had access to my account at which point the service was wrong I have now been waiting for a full refund for nearly a month and still nothing every time I call all I get is ‘someone will call you back’ which they don’t until you phone them back non stop when they finally do they take my bank details blame the failed refund on a software issue and then still no refund. The way they conduct business and deal with their own mistakes is ridiculous.

I can’t stress enough DO NOT USE THIS COMPANY

So many other company’s out there that are 10x better I managed to get everything set up and running with another company in one day and have no issues whatsoever.

Helped me with the WhatsApp service as well

Great service! Thank you Naser and Raymond for all the hard work.

very pathetic and poor service. I am using the service from last 3 months and it has terribly affected my customer service. I only receive missed call alerts rather than the call, means my customers are calling me, and my phone is not even ringing, and later i just receive a notification. I have raised this issue to david multiple times but no use. even i asked him to refund, but they do not.

Absolutely amazing service from David. All my questions were answered efficiently. Would highly recommend

I believe this is a scam. Be aware. I contacted them and clearly explained my needs and what type of connection I need. Over the phone, they confirmed that this was the exact service they would offer, and they pushed me to pay £144 (a one-year fee in advance). I have paid that over the phone and waited for the service to be delivered. They have allocated me a landline which wasn't doing anything from what I have asked (i.e my mobile to be forwarded to that landline, etc). Do not pay them in advance unless you will test the service. I have contacted them immediately after 1h. They promised to fully refund the £144. I sent at least 10 emails and called as there is no sign of the refund. I am being passed between departments every time I call. DO NOT TRUST!

We have been their customers for a few years and were initially satisfied. Recently, they sold us a service that was supposed to let us make calls anywhere using our company number, including international numbers. They repeatedly confirmed that international calling would be included. However, from day one, we have been unable to call any international numbers.

I contacted them by email and phone about this issue. They suggested installing an app and then said it was working on their end, but I tested it by calling three different international destinations and it still didn’t work. Now, they claim we need to pay separately for each international call. This means the £300 we paid for 14 months apparently doesn't cover these calls, and they also want us to pay an additional monthly fee on top of that.

I asked them to cancel the contract, but they have refused. They do not provide any clear documentation or contract explaining what we purchased or what their responsibilities are. I’m very dissatisfied with their poor customer service and will be pursuing a refund of the money we have already paid.

Very useful.Service for my business really great support

Excellent service from farhan, went the extra mile for me

Have been satisfied as a client for several years. Allways good and reliable service supported by a knowledgeable staff.

I initially joined Cleartone in 2023 but left mid-year due to a failure in service provision. In 2024, they persuaded me to return, and at first, I was satisfied. I trialled the service before considering a longer-term commitment for my business, and I am relieved that I did not fully commit. Approximately one month after signing up, the call recording feature—one of the primary reasons I chose their service—ceased to function. I was unable to utilise this feature for the remaining six months of my contract.

Despite numerous attempts to resolve the issue, Cleartone ignored every single one of my requests. Although they asked for a chance to rectify the problem, they proceeded to disregard every communication I sent after explaining the issue in detail. Nothing was resolved, and they even failed to close the service on time.

I am genuinely disappointed, as I had previously appreciated the company and its independent nature. In the past, I had received prioritised, personalised service; however, that is no longer the case. The current experience suggests a lack of competency and care.

I would strongly advise any business owner to avoid Cleartone. While they are quick to make a sale, they are extremely slow to rectify any issues. Their dismissive attitude and lack of responsiveness could severely impact your business. I would not recommend taking that risk.

Kyesha Edwards was a great help, excellent and straightforward process, thank you.

Great staff. Thanks to Neo and her team, I got my business phone number set up in some few minutes. Clear Tone is a game changer. I highly recommend to everyone.

Highly recommend! Brilliant service and very helpful. Thank you!

Jacob was great the service is awesome and the phone line rings. All around great experience.

I definitely recommend Cleartone Communications. Great customer service, very helpful and informative.

Excellent customer service

The staff were extremely friendly, resulting in great customer service. They were helpful in attending to my needs and ensured I got the package that best suited me.

Staff were very attentive to my needs and also advised me on what package made the most sense for me. Will definitely be using again