Cloudsto Electronics Avis 2

If I could give this company less than one star I would. Do not waste your money.. Bought an ebike off of them last year, took 3 months for it all to arrive, bolts were missing, rusted, too long and too short, rear wheel was bent and many other things were wrong. They were quick enough to reply to me before I bought the bike, once money was transferred they didn't want to know. Andy Kirby has since blocked me on social media because I tried to contact him via that as was not getting a response from him or his team via email. Since then I have had more issues with the bike and they are still not replying even though it is supposed to come with a 12 month warranty. Stay clear from him and his company at all costs! I wish I did..

I ordered a very expensive chargery charger from here. It arrived in good time ( read the small print fyi to know you'll get customs charges as it'll come from China).

I've used the charger about 10 to 15 times to charge an ebike battery pack and it went "pop" and tripped the house electrics. Never to work again.

Naturally i tried to contact cloudsto for help and a warranty claim.

About 30 emails later, various attempts to contact them via various social media platforms and I've had zero reply apart from a generic FB reply and no replies since.

The Chinese company that sent it to me were copied into the original sales email so I decided to mail them for help.

Long story short they requested I send the charger back for repair under warranty so I did.

The received it and told me it would be repaired and sent back asap. Great.

Two days later they send me a photo of a charger that isn't my one ( I took photos of mine prior to sending it off) and said I broke it through misuse and no warranty work would be carried out.

After pointing out the picture sent was not my charger they now too ignore me.

I have no charger now and no refund and still no contact months later.

I obviously advise to steer well clear of cloudsto and Andy Kirby ebikes and chargery in China. They will be nice until they have your money and the you're on your own.