Clwydalyn Avis 

I have noted from my experience of helping people with problems involving Housing Associations, that good, hardworking tenants who don't trash their flats, don't have stereos blasting throughout the night, and don't indulge in drug-crazed parties, are not appreciated by the Associations - and this is true of all of them. They seem to let the clean bathwater go down the plughole but the scum remains on the sides. I can attest to the fact that I have seen many tenants leave because of other tenants' antisocial behaviour, but the root of the problem is never tackled. To put this into context, ClwydAlyn and other Housing Associations have inadvertently forced good tenants to move out. Remember one thing: a caring but naive organisation does more harm than good as the intolerant are attracted to the tolerant . . . . . surely, this wasn't the vision the Victorians had for the Housing Associations. One way of shaming the Associations is to investigate who is the head of the department dealing with antisocial behaviour and write to Trustpilot and the local press naming the person in charge - this always gets results as the Associations are always nervous of people questioning their virtue signalling!

We have been reporting serious antisocial behaviour (ASB) issues to our housing association for the past six years, and in all that time, we’ve received little to no meaningful support. Complaints are routinely ignored, downplayed, or dismissed entirely. Instead of protecting the victims, the association seems more concerned with avoiding involvement or confrontation — even when the situation clearly breaches tenancy agreements.

Our direct contact, Carol Hooper, has shown nothing but bias and indifference. Rather than investigating the ASB properly, she has consistently sided with the perpetrator, treating us with disdain and disregard. It's hard to describe the sense of helplessness this has caused, living in a home where you no longer feel safe or listened to.

We escalated the issue to the Housing Ombudsman, hoping for some independent oversight. Unfortunately, they too proved completely ineffective, offering no accountability or resolution. It’s no surprise they receive terrible reviews themselves — they even have zero stars for their failure to act in the public interest on trustpilot.
Even after contacting our local MP, the housing association still refused to take any meaningful action. We're left to wonder: what does it take for a tenant to be heard and protected?
This experience has left us feeling abandoned, demoralised, and deeply let down by a system that is supposed to support tenants — not enable persistent antisocial behaviour. We strongly advise others to think twice before dealing with this housing association, especially if you're hoping for fair treatment or protection from disruptive neighbours.