The Co-op Avis 

Went in to the Cromer store in Norfolk today and it was chaos.

No staff on either side the staffed checkouts so a queue at the three out of four automated ones.

The store felt totally unmanaged so we left without purchasing.

Co op S80 Whitwell. Get your act together. Day ten fridges still down no milk no dog food no large uncut bread. You have put self serv in and no where to put your bag to load up. Been in no staff servicing counter so left stuff went elsewhere. The offers are ridiculous buy five items and there is always two items missing from the offer. The only supermarket in the village. So Tescos or Morrisons if you are reading this get yourselves down here and give them competition. Large new estates being built around the village. Village has two corner shops.

If the Co-Op are such an inclusive company, how come they haven't hired me?

I spent 16 pounds on 2 bags of salmon to throw away in bin it's not salmon and it's from china cant trust anything anymore.

Terrible.
Fridges broken but still charging the public over £2 for fermenting salad.
Extremely rude staff treat you like dirt.
St. Marychurch Torquay.

Possibly the most incompetent retailer in the UK. Three weeks ago I took advantage of a members' offer. I didn't want to pay for delivery as the shop is only 300m from my house and I was going that way anyway. I got there and my order was sitting on the counter but they refused to give it to me because they "only do delivery".
I complained and head office said they would sort it out.
So today I tried again and the same thing happened. That's about £40-worth of perishables that will end up in the bin because the staff don't understand the concept of collection.

I found a dead fly in the bread that I had bought that was fully sealed. Within 24 hours the co op apologised and refunded the bread of £2.64. Really appreciated the quick customer service and apology!

A journalist, I read papers every day.

The Coop at Childs Hill in London proves the only shop near my home that accepts the Guardian and Observer subscription card.

It, moreover, accepts subscription vouchers from me for the i, besides the Times and Sunday Times.

I find all the staff friendly and helpful, led by the manager, Harshad,

Bradwell Coop, Newcastle-under-Lyme. Looks like they've given up with customer service altogether now. Without exception the staff pay more attention to picking online orders and ignore customers waiting to spend money at the till.

Often there is no one on the till and you're made to feel guilty for bringing a staff member off filling up shelves or racing to sort a delieroo order.

Sad to think that they bang on about giving profits to good causes and forget what the Rochdale Pioneers set it up for in the first place: provilding hard up locals with cheap food. Now they charge sky high prices and give profits to good causes to claim a moral high ground.

I'm sure 99% of thier long suffering customers would prefer lower prices and someone at the till when they choose to spend thier hard earned cash in this joke of a store.

The coop on kings road is a disgrace.
To avoid upset, instead of going there, i will order basic heavy items online & go to Waitrose for fresh food & fruit.
Well, that didnt work either! It wouldnt take my money. Which i suppose i should be grateful~ the reviews i have read, i dont know how this company is allowed to carry on. Wasted Saturday hour. No more….. my usual oroblem with deliveries, is they get lost! I live 107 steps from the coop!! Why do we put up with this! Oh! I rang customer care, but it didnt seem to exist 🤷‍♂️

The home shopping system has been failing for weeks now. Last week a missed delivery and now tonight I went in to doa small home delivery food order and they took the money from my bank account and said that the payment had failed. So they have left me without food order the money to buy food until the bank releases the hold in seven days. Leaving me, a disabled person,in hardship.

Working from home and can't leave the house. Placed an order in the morning, order cancelled without any reason given, so I have no groceries. No contact with me to explain why. Subsequent order placed the next day, again cancelled, no reason given so I'm now two days without groceries. Refund should have been processed within 3-5 working days, no sign of it. Nearly £100 pounds taken all in and no refunds yet.
Appalling.

The worst customer service I have ever experienced after most of a small online shop wasn't delivered by the driver( two bags left at the shop)
I am a regular customer but will no longer be using them.
The website is an absolute nightmare and needs a serious upgrade.
Staff on messenger chat find it acceptable to disappear mid conversation without warning(presumabley because it was 5pm) and the conversation wasn't picked up again until nearly 11am tge next day. When asked for a specific piece of information about accessibility, the operative felt it appropriate to send the terms and conditions, which I considered extremely rude.

I bought a southern chicken wrap, it tasted of nothing, just cold wrap. I never throw away food, but i did today. The chicken was reformed, not sure how much chicken was
In it. What looked like breadcrumbs was gooey, yuky. Horrible 😩

Numerous orders with items missing from Co-Op on Western Road, Brighton in food delvieries, time and time again, a refusal of "customer services" (bots and outsourced to India) to refund when clear photographic evidence shows the store sent a cheaper, incorrect inferior item but charged full price, and NO permission given during checkout to substitute with "CANCEL ENTIRE ORDER IF UNAVAILABLE" completely ignored.

Today two tubs of expensive BEN AND JERRYS not in the bag, and the specific order of "CANCEL ENTIRE ORDER IF UNAVAILABLE" ignored.
So not only did they not cancel the order, the charged full price despite knowing they had nothing in stock and made no attempt to refund.

Only last week we had ANOTHER half an order turn up, 4 cans of missing beer, charged for 8, missing large Cadbury bar, missing burgers but sent the buns.. These people are THIEVES AND FRAUDSTERS.

Co-Op on Western Road, Brighton are only picking half orders and somehow think they can steal from customers because they are not in the store at that moment to fight back the thieves?

Deliveroo refused to compensate for it despite being half the order down with the most expensive parts (alcohol) not present. We're talking over 50% of the entire order cost, not arriving. This is CLEAR THEFT. The only winner is CO-OP 130 WESTERN ROAD BRIGHTON BN3 1DA

No alternative but to create a chargeback with my bank for the two entire orders they refused to refund the missing items, and chargeback of the premium subscription.

Do not give your money to these corporate backstabbing thieves.

The company should be denied access to British consumers and anyone in the UK as we would remove any criminal from the general population for being a danger to the public.
THE PEOPLE RUNNING THE COMPANY ARE FRAUDSTERS AND THEIR STAFF ARE COMMON THIVES.

The staff were very short handed at Beckenham there were 1-2 staff but they were very helpful and I found everything I needed and do recommend.

Emailed the CEO

CEO

I am writing to express my dissatisfaction with the service that id received at one of your stores, that has a fuel station. 21.06.26 at 08.00 am.

Address: CO-OP Supermarket
Bridge Street Knighton
Powys
LD7 1BL

Im disappointed with the way that Id been spoken to in the process of refuelling my vehicle! and feel that it does not meet the standards that I expected from your company.

The staff member concerned, Niki approached me explaining that she was unable to serve me in the fuel purchase, then proceeded to say that they have camera recognition at the station? And their system/ Database says that they’re unable to complete the transaction of fuel purchase as the camera scanned number plate? I’m a Texaco rewards Customer! The staff member in question is Disingenuous and has a total disregard for a person such as myself not far off pension age.

I’ve been driving 36 years and never come across such a charade! I’ve travelled the world and resided in some of these countries, but never had this issue, it’s the first time that I’d visited that supermarket/ petrol station.

I had to adapt to unforeseen circumstances thinking of the nearest fuel station! when my tank was virtually empty.

I would like to request that specific action be taken in such circumstances! as I believe that this would be a fair resolution to the problem.
I hope that you will take my concerns seriously and work to resolve this issue promptly.
As a long-standing customer of your company for over 40 years and value our relationship and would like to continue doing business with you in the future.

I know your corporation is under direct pressure especially after the hack, but it’s the customer base that helps you succeed.

This situation with your outlet has infuriated me, it’s having the ability to make changes, and you have the position to do that being, CEO.

Your faithfully

Sheffield Southey green store...staff need retraining on customer service ....

I ha e had so many negative experiences with co-op that I now give up from broken items to mouldy food. Their selling antics are disgusting they always add money to your bill for replacement items (even though I dont want a replacement) and give 3 for 2 offers to only send 2 changing the price to avoid giving the discount.
The online delivery contact service is ridiculous and needs staff that can apply logic to their answers.
A small but FINAL straw, thanks Jacqueline I will be cancelling my account .
Pathetic.

Their prices in This shop are atrociously high. They have increased the price of 12 eggs to over three pounds and added a pound more to nearly every item.

They really don't care about their customers at all..quite a selfish food company..