The Co-op Avis 

Just rude. There is one woman in my local Co-op food (Liverpool Darley Drive) that is okay, but the rest are just rude. After an incident with a female member of staff recently, ive given up with the Co-op. I still use Co-op bank, but im done with Co-op food, as why should I pay significantly more, but get poor customer service?

Staff very rude and obnoxious. Wouldn’t allow cash because of the coins I had despite receiving them from a different co op days before.

We shop at Williton mostly click and collect Excellent staff excellent service. Members prices make the coop competitive and good quality items Clean bright shop well stocked .Easy to order on line always carefully picked, packed and ready for collection

TRAIN STAFF TO PICK/READ ITEMS CLEARLY!!!! Always a problem with co op delivery! It’s a shame because I like Co op food but honestly the delivery service is shocking. Items missing from every delivery, I had 7 items missing from one delivery of 10 items! Clearly stolen by delivery driver. Items were in a green open bag not the usual brown sealed bags. There are always incorrect items or really poor use by dates on some items. I’ve informed them each time but there doesn’t seem to be a change so not sure if I can continue ordering from them but being disabled I can’t get to their stores. Disappointing.

Where better to shop than the Co-op

Great meal deals, great member prices.
Gorgeous selection of doughnuts and cakes.
My favourite rump steak at great price.
5 Star ☆☆☆☆☆ from myself and the Mrs

We shop in the Co-op most days.

We bought several fruit items again to test if they were consistent with poor quality. No surprise there that they were as bad or worse. The grapes were so sour i thought they were gooseberry's. The banana's were a horrid dry taste and went black after 1 day. The oranges were as sour and tart as the grapes.All the fruit after one day showed signs of age consistent to end of life fruit and veg. I AM DISGUSTED!!

The coop bank is very good the staff very helpful but to try and use the online banking is just rubbish I have been one hour and 30 minutes trying to set up keeps sending you back to the beginning I won't bother it would have good and a lot better for me because my bank is 2 bus rides away maybe its my age I will ask my grandson to help

They took away the reward cards. Now they have robot machines at the 4 tills where you can only pay by card. This is my local shop in a small town where the elderly and disabled depend on it. The whole coop ethics and beliefs have gone. Customers and staff don't like any of it but management don't listen. It's all about the money now. Very sad.

Bad service
Used the racial miscommunication card, even when I was the only customer there.

If you are able to get to a store please do. The delivery service is not worth 1 star to say the least. I will probably never try ordering online from the coop again.

Milton road branch.Cambridge

Absolutely disgusting. Was having problems entering the shop as I had a wide pram and 2 members of the staff just laughed at me whilst standing at the entrance . The girl was just eating a banana and the other one just playing on his phone. No help or anything. The store inside was disgusting, dirty floor, most pricing missing and tonnes or cardboard boxes scattered in the isles.

Why has the coop really turned this bad?

Just sold me rotten goods under the excuse of a yellow sticker. Do not trust with your health or your money!

offers appeared on App on Monday, as usual, selected 2. More offers appeared on Thursday. Checked my wallet on website, which I couldn't do through the App, and the original selections no longer there. Tried choosing new offers, kept getting error messages. Tried complaining online but got requests for product code and expiry date. Waste of time.

The co-op drinks are expensive, and their Aberdeen Angus beefburgers have gone downhill recently as I've found small lumps of gristle and grit in them.

How can the co-op say it is price matching Aldi, when you do not need a store card for Aldi prices?

Titilayo from phone customer service was incompetent and lacked integrity. She kept on dismissing my concerns while refusing to put the steps taken to ensure quality assurance in an email. She wasted my time, caused me immense inconvenience and caused some of the refrigerated items to go bad because of her lack of customer service and more importantly integrity.

Your policy of everyone irrespective of age or abilities must now pay by card, Cash you don't want to know about and keep your most loyal customers/members waiting whilst staff who used to serve at the tills now stack shelves, who are themselves not proud of keeping us customers waiting, who want to pay by cash. I get shrugged shoulders from your wonderful staff who want to help but can't while people with single purchases say excuse me I just want to tap and go and push in to use your obnoxious card machine's covering the cash till area, these infringement devices and expect us to fully operate and understand them at 78 years old pensioner you are forcing us to put up with it. I have been a local society member for over 30 years not that counts for anything at all,
Every day when I go out I have a certain amount of money on me and know at the end of the day where I have been and how much I have spent. (not anymore)
I Don't need a good memory for that but when I tap and go i have to log on and that's when the fun begins I can't remember transactions I done three days ago let alone what I purchased so please for once consider your main society benefactors, The co op is not so cheap priced goods which I don't mind paying for as you are local, just want to received the service expect from a society which relies on very much on OAP trade.
Its a management call and not your helpful staff who take the brunt of your ill thought out decisions.

I am extremely disappointed with Co-op’s handling of my complaint, which I initially raised on 10th March. Despite sending multiple follow-up emails, I have received absolutely no response — not even a basic acknowledgement.

This level of disregard is completely unacceptable. It gives the impression that customer concerns are simply ignored rather than taken seriously. For a company that claims to value its customers and community, this lack of communication is both frustrating and unprofessional.

Being ignored for this long is not just poor service — it reflects a complete failure in customer care. No customer should have to chase repeatedly just to be heard.

I have now lost confidence in Co-op’s ability to handle complaints responsibly. Immediate action is needed to address this issue and improve what is clearly a broken process.

Quick home delivery from Katherine Drive, Dunstable is pathetic! Twice now we have ordered, given an hourly window for delivery, you get a notification that the order is packed and ready, money taken from account, then minutes before the delivery window ends, you get a notification that the order has been cancelled, no reason given. Presume no drivers etc to accept the order! If you can't guarantee the service stated, then don't offer it!

Items came to £12.65, cashier unable to give a receipty for some reason, when I got home and checked my card, I was charged £19.65. Unhelpful customer services took five days to tell me, without a receipt, there was nothing they could do. Obviously the cashier was aware of this.