Cohens Chemist Avis 253

If I could give it a minus , I would . My husband uses the slaithwaite Cohens chemists and I’m afraid they are terrible . My husband rang to enquire about a delayed prescription , this was at 4:40 pm . The young woman told him it was ready for pick up and they were open until 6pm . So after work we went on and arrived a 5:57 pm to see them all exiting the building in there uniforms , They all watched my husband enter the building … then they started looking at there watches .. they had shut early , the shutters inside the building were down, meaning they had shut much earlier . When we asked one of the pharmacy workers he made the excuse that the pharmacist had had to leave early on a family emergency . We were just picking up a prescription that had already been fulfilled . When I asked him to be honest and admit they had shut up early , he got defensive and started justifying that they were open all the time … we wouldn’t have made the trip had the young woman not told us it was ready for pick up .
The young man we spoke to was so quick to defend himself and could not admit his fault … sadly this is not the first time we have had problems . I know there will be no consequence for his actions and untruths … and that’s the sad part . It’s no wonder Cohens chemist is loosing money when the staff do such a poor job .

I called here today. A truly lovely young lady greeted me. On a boiling hot day how nice.
I have been coming here for years & all
staff are nice. The Pharmacist is always most caring & helpful. An excellent addition is a great sense of humour. A pleasure to visit. No more staff changes please.
Keep smiling 😁

Incredibly they persist in using plastic bags for prescriptions. These bags are not widely recyclable, and when they do break down (very slowly) they can release toxins and microplastics which can accumulate in ecosystems.
Come on Cohens, time to start doing your bit for the environment!
Polyethylene (PE) is the most widely produced plastic globally, heavily used in packaging and piping. Its environmental impact is severe, driven by a reliance on fossil fuels, resistance to natural degradation, and the widespread accumulation of microplastics in global ecosystems.

I get my prescription delivered by Cohens chemist, Friars lane, Barrow, to my home, due to several health issues including bad flare ups of Arthritis. I was to receive a prescription on 3rd June to my home, but have been laid up with a flare up of arthritis. I called the chemist after I heard the door and couldnt get down fast enough to receive the delivery of medication, including arthritis medicine Colchicine. The manager answered my call, but said nothing she could do, can I come pick the medication up or can someone come. I told the manager there was no one, But I would still call around and try find. I was unable to find anyone, so thought the chemist would re deliver this week Tuesday 9th June. They didn't, This is what they do, they will hold the prescription and not bother until I call and call to have it re delivered. It's like being put in a position of begging. They are very abrupt when I call. Terrible service.

I love the staff however on multipull times i phoned to check on my medz some of the staff there said yes its ready i traveld there to find out its fauls nothing was there noy even a sorry inconveniant some staff are rude not.all some . To try nd call them takes me about 7 attemts to get through i tried all kinds of times to see and still the same .. ill be moveing back to my other pharmacy

I have used Cohens Chemist in Heywood for years,I took a prescription in yesterday but they were 3 tablets short would I pick them up today the pharmacist was really and said just come Friday and they will be ready,there were only me and two others,after 10 minutes I admit I was getting a bit anxious a nice young who was learning tried to sort but having a problem finding it I understand that but one of the staff shouted over he was learning and I said I hadn’t a problem with him by then there was several customers in and this staff member a girl with dark hair shouted over to me I said I only want 3tablets she then said we work for pennies and it doesn’t work like that she said go Somewhere else if you don’t like it.I am 78 a recent widow and not very well I felt angry and embarrassed and I admit I told her to piss off which I am ashamed off they way she spoke to me was so disrespectful and when I left I was very upset .

GP sent me as they had no appointments to dip a urine sample. Despite Cohens having a sign on the window saying they can treat minor conditions such as UTI all i was offered was a chat about symptoms, told to see my GP and suffered through a sales pitch about buying their UTI testing kits- of which they can’t take any action on the results.

Just a trying to coast of pharmacy first, misleading customers and not being useful at all.

I called to get my monthly prescriptions. They asked if they could do my blood pressure, it was high 3 times so the chemist ask me to come back on a week day between 10-2. I said it would be Friday, and I needed a text to show work, which i got.
I finished work early on friday, got to the chemist and neither the chemist or manager were on site! I've lost 3 hours pay, cost me £10 in an Uber for nothing. Will be sending an invoice for my time etc.

Arrived in blackpool for 3 nights without my medication the staff at Holmfield especially Anne were amazing got me sorted and kept me up to date lovely staff

Cohens chemist atherton this branch has got to be staffed by the most self important obnoxious staff in the country rung up to see if prescription is ready yet they said had to wait two days for processing unless I need it then o can go and collect and they will placed in que although I said I will come now they won't process till walk in door of coarse I need as doctor issues and have to get uber wait god knows how long pay waiting fee and wait unable to walk properly or stand due to need for medication and won't be able yo say anything because then you are abusive by pointing all this out to them

I use the one at Westbrook in Warrington. Francesca the pharmacist is incredible I was recently trying to buy a decongestant but she refused to sell it to me stating that one of my medical conditions would not allow me to take it. She was being discrete what she meant was that I suffer from BPH and the decongestant would have strangled my prostate and the neck of my bladder - so she not only educated me but she probably saved my life or at least saved me from some agonising pain 😃

Cohens used to provide a great service with my repeat prescriptions, now it seems all meds are packed in a warehouse somewhere. The last two I have had have taken almost two weeks from my doctor prescribing until I finally get the meds. This is the Chorley branch. Looks like I’ll have to change pharmacies

As always, really poor service from the Cohens Chemist in Backwell. Everything is too much trouble for the staff there. They always want you to come back later. They never want to help anyone! There is always a reason why they can’t give you your medicine.

My local branch at Harwood is excellent- great pharmacist and staff

Is there any way to stop using plastic for the packaging?

We moved to this chemist for delivery but in all honesty absolutely awful, telephone manner of some of them are not helpful and rude, not interested in trying to help at all. The only thing that keeps this place going is the delivery driver who isn't 21, but will smile and say hello, this was cohens chemist at mere lane, Liverpool

Don't know who you are hiring in the church lane one but a new girl absolutely disgusting and rude only asked for a prescription and as she is looking making loud breath noises out of her mouth if you can't be bothered looking don't come in the other female staff are excellent just this one with a bad attitude it stinks

Told by my doctors to attend Cohens for Coved shot between 15.30 & 16.30, did so and was told to attend after 14.00 following day (28/04/26), did so and was told I needed an appointment or I could wait. Why was I not given an appointment the previous day or told I would have to wait.

Chester-le-Street branch

My local cohens chemist in the station lane doctors surgery in Featherstone customer service is awful. When you go into the pharmacy the staff never even acknowledge you. I understand they maybe busy at time but today for example, I am the only person I the queue waiting. 4 minutes I stood at the till , just waiting for the 4 workers ( including the pharmacist) to acknowledge me. It is not only courteous to acknowledge someone when they are waiting but it is also professional & polite. Just a quick , hi , we are just busy at the moment , will be with you soon! It’s is always the same. It’s convenient, to use this branch due to my work & home being within the same drive. I do not feel I should use another store just to experience common decency.

The staff at Cohens Chemist at Firsway Sale are second to none. Nothing is too much trouble.
Our medication which is quite a lot is always on time, everyone is very helpful.
My husband and I can’t thank you enough for all you do for us.
Thank you all.
Jack and Dorothy Higgins.

I find that the staff at the Tetbury Branch are very caring and have offered me excellent advice over the last four years.
Efficient when I order a prescription