Compusoft Avis 

⭐ 1 Star

I like the software, but the customer service is appalling.

On the morning of the 29th, after updating my computer, all of my files disappeared. Because I had appointments scheduled that day, my case was immediately escalated to Level 2 support. Despite the urgency, no technical support was provided and I was forced to cancel my appointments.

The following day (Saturday) was also wasted while I waited for assistance. The only communication I received was an email from Matthew Froggatt, National Sales Manager UK, at 4:43pm on Friday, acknowledging the urgency and advising that he had escalated the matter to support leadership. However, this did not result in any resolution or contact from the support team.

When a software issue causes a customer to lose access to their files and disrupts their business, a prompt and effective support response is essential. Unfortunately, that was not my experience. While the software itself has some strengths, the lack of support when it mattered most was extremely disappointing.

Terrible company. As a professional kitchen design studio, never have we received such appalling service from a supplier. Incorrect pricing, poor catalogue control, abysmal customer service and don’t get me started on the “success manager”, tried this company a few years ago and it cost us, was assured these problems had been rectified and was promised the changes were made. We don’t even get to day 2 and the problems are worse, simple, avoid this business like the plague. No wonder people are jumping ship to Articad.