Controlaccount Avis 

Very good service the lady was very helpful

I received a letter from these saying I owed x amount of money to fedex for a outstanding invoice which I never received. They had added 15 pound onto the original invoice which I have told them 4 times I have never received. When they sent me a copy of the invoice I knew what it was for but still had never been invoiced from fedex. I told the csd operative I will pay what the original invoice amount is which I might add is more than the item cost. They wasn't having that and wanted me to pay them as a debt collecting agency. I told them anyone can do that say an invoice was sent out and it wasn't and just collect money but I'm not having this rip off and will go to court if need be. Maybe rip off britain may be interested as well although I probably think they are aware of it.
Anyway I have paid my invoice for fedex and that is all I'm paying

John really helped me this morning, understanding and managing to make the best of a bad situation. Thankyou so much

Prompt and efficient service from Anthony

John dealt with my request very efficiently

ControlAccount (John) have been professional and have assisted me with quite the speed. I did not have to wait 10 minutes for individual reply. Its always nice to work with nice people.

I was chatting to Anthony who was very helpful and understanding. I highly rate control account

Today I spoke with John and he was very helpful. He helped me set up a payment plan, and was also very understanding of my situation.

Many thanks John, what a lovely person. Thank you for all your help.

Sean from Control called our Business , and asked a member of our Team who he needs to speak to about Debt Collection .. alarming our team thinking something wrong but We were incorrectly invoiced, not for our company but a British business and have explained this over phone and email this for over a year. So we are not paying an invoice not for our business Sean , kept interrupting, was rude and kept saying he was from Control, Control , repeating this and then asked the owner does have trex.... Who does Sean think he is insulting , discriminating the owner with a comment like that??shocking behavior

Amanda was amazing at dealing with my situation and keeping me calm

Yusuf was exceptionally patronising and constantly interrupting. I was attempting to explain that his client was meant to be sending me confirmation that money requested was import duty. He wasn’t listening and just said “ pay up” . Disgusting behaviour

Dawn was great and understanding to take note and resolved the issue on ground. She should be promoted because the anger I came with, she was able to dissolve it and gave me a chance to smile.

John was extremely helpful today, assisting me with my query. Friendly, confident and self-assured. John reassured me and dealt with my query very promptly. A*****

I used the chat function - initially through the bot - then quickly chatted with Anthony - he was able to resolve my query quickly and with ease.

If only every web chat was this easy.

Anthony answered all of my questions quickly, with a very friendly manner.

Had the unfortunate call today in regards to paying an outstanding sum which over the course of the year was miscommunicated by UPS themselves. They’re completely useless so was somewhat glad to be contacted by Control Account.

Amanda who was on the phone to me today perfectly explained the entire situation in only a few minutes, she was able to provide me with more information in that small amount of time than I managed to get over 3 phone calls with UPS themselves.

No one is ever happy about paying an outstanding bill but Amanda made the situation very easy to go through and I am now relieved to have this situation resolved.

Great service overall!

It was a pleasure communicating with John; he was very professional and helpful. I would recommend using the adviser website. Thank you, John.

John was really helpful and understanding helped me understand things more and was very caring.

John was very helpful and changed my payment plan to suit my current situation. My query was dealt with in less than 5 minutes and John was understanding and accommodating.