Convera Avis 

I do not recommend Convera. I have been waiting for my refund since July, and despite my institution approving its release, I still have not received my money.

The payment was reissued but later rejected by the banking network. Since then, I have faced repeated delays, generic responses, and a lack of urgency in resolving the issue. I have sent multiple emails asking for updates, yet I have gone days without a response or a clear explanation of when my money will be returned.

What is most disappointing is the lack of accountability and urgency. Every update seems to be another assurance that a team is investigating, but there is no meaningful progress or definite timeline.

I would not recommend Convera based on my experience. Customers deserve timely communication, accountability, and urgent action when their money is involved. I simply want someone to respond to my emails and return my funds as soon as possible.

We’ve had a very positive experience using Convera to send tuition payments from Canada to my child’s university in the U.S. Their customer service has been excellent. When we’ve needed help, they’ve responded promptly and been very helpful. I’ve also been impressed by how quickly they send the funds on to the university once they receive them.
Tip for first-time Canadian users: completing the information through Convera does not actually send the wire from your bank. You still need to arrange the wire separately through your Canadian bank, which wasn’t completely clear to us the first time. It’s also worth allowing several extra days for your bank to process and send the funds, as this took longer than we expected.
Once Convera receives the money, though, they move it along very quickly. We’ve been very pleased with the service and would definitely recommend them.

Convera lost my payment to McGill University, I showed them proof that it was sent, proof it was transferred to them and no help whatsoever. It has been "Lost " for 6 days and they have no clue. I have to use another service to make a duplicate payment so my daughter can join university next week. I will never work with this firm again.

I submitted a wire transfer on 7/27/26 through Baylor University's website via Convera. On 7/28/26 Convera received the wire from my bank. Convera says they delivered wire payment to Baylor University on 7/29/26, however, all they have provided thus far is a reference # and no detail of the wire actually being delivered. As of 8/6/26 Baylor informed me it affected all of their wires in July and it was due to a Convera system update and payments are being processed (not delivered as Convera has stated). I have provided detailed documentation of the wire delivery to Convera and have yet to receive the same in return from them to provide proof the funds were delivered. My student is 1 week away from dorm move-in and this is not resolved after 2 weeks and 9 business days (and countless hours of emails and phone calls trying to resolve this). In reading other reviews it sounds as this is a common issue with Convera. I will not be using this service again.

I transferred funds through this platform, but the money has still not arrived in the recipient's account. I called customer service to inquire, and they admitted it was their technical issue. However, the representative's attitude was extremely lazy, disrespectful, and terrible throughout the call. To make matters worse, the agent abruptly hung up on me while I was still confused and my issue was completely unresolved.
When I emailed their customer support department about this, I only received a perfunctory, copy-and-paste template response. It is hard to imagine that a financial institution can be so full of loopholes and unprofessionalism.
I will never use this company again, and this will be my final transaction with them.

Dear Executive Team,

I hope this message finds you well. I am writing in reference to an international student fee remittance initiated through Convera on July 11, 2026. My incipient submission for an update, post egress of clearing settlement the next morning, transpired on July 16 to further investigate the transfer. I am bringing this directly to your attention as a matter of quality and professionalism that merits review beyond individual resolution.

I must denote the timeline conveyed in representative communications, including the most foregoing, differs from the 3‑day period stated on the tracking website and in the email transaction, required for your company to receive funds. Addedly, despite proof of payment being provided twice in reply to each request, the most recent document sought does not exist in the form that was described. Banks do not generate mid-month statements containing both identity information and individual transactions. Correspondingly, the acknowledgment contains a typographical error (‘Recipient will recieve’), which also connates the recumbent level of commitment. The same template has gone out to hundreds of thousands, if not millions of students.

I want to bring focus to the systematized imbroglio, as it is the constitutive centerpiece of this writing. When an organization details conflicting explications, confidence erodes, as customers lose trust in the entire process. When agents twist the truth or improvise answers, it signals a deeper cultural tolerance for inaccuracy. Incongruent emails mean the internal systems, training, or communication channels are not aligned, whereby coextending inconsistency. Accordingly, the officer tiers out to be cognizant that the aforementioned is not an isolated incident but supervenes as a systemic benchmark.

In consideration of the dynamics and concerns detailed above, I trust these discernments will be shared with the appropriate strata at Convera. The interactions I referenced speak to the broader professional culture clients encounter, one that warrants reflection and response. Should you wish to follow up with additional thoughts or clarification, I welcome continued dialogue.

Although my transaction could not be processed due to sanctions regulations, I would like to sincerely thank the Convera Customer Care team for their outstanding support throughout this process. Every response I received was professional, polite, and empathetic. They kept me informed at every stage of my refund, answered all of my questions patiently, and genuinely showed that they understood how important this matter was to me. While the outcome was determined by regulatory requirements rather than the support team, I truly appreciate their transparency, kindness, and continued follow-up. Thank you to everyone who assisted me.

They are incredibly helpful and professional! Props to the team

Dogs Breakfast.

Breach of Privacy and Security Consistently.

I have evidence of them emailing two previous employees emails 2 years after they had been removed from our accounts asking them as authorizers to confirm payments and providing details of the payment information.

Disorgansied and Poor Customer Service.

I have been in communications with them for a month now to close our accounts. They pass me on from the generic service team to our account manager, our account manager passes us back onto the generic service team. Appalling. I have gotten nowhere.

Convoluted, Lack of Transparency, Hard to Use Platform.

The platform has multiple ways to make payment, even though its the same mechanic of transferring funds.

No transparency if payment actually has happened.

No bank statements to integrate with accounting software. Have to manually adjust their 'payment summaries' to actually work like a bank statement to integrate into accounting software.

They barely can even process the payments. Have to email us to confirm details all the time, they do these DAYS AFTER we submit the payment. Ultra frustrating.

No transparency of when you actually receive payments. Again, they have to manually confirm if payments were actually intended for us DAYS AFTER our clients have paid us.

Would never recommend, you'll get stuck in this honestly horrid platform not being able to actually make or receive any payments.

** follow up **

They sent me generic email saying they would investigate hopefully in 15 days but no guarantee, no specifics to my compliants here at all.

Oh and icing on the cake -

They emailed me claiming over $300 in fees owed, which they say were not deducted at the time of processing across a vague and inconsistent set of payments over the past 9 months, and stated these must be paid before they can close the account. We were never informed anywhere that these fees hadn’t been processed as instructed when making the transaction at the time. It is their responsibility to deduct fees at the time of payment, as agreed when the payments were made literally a tickbox. Absolutely ridiculous.

They have extremely poor service, so never make any payments through this company, as they will use various excuses to delay processing customer issues.This company is a complete scammer.They refused to address the issue and kept giving the same replies; it was truly awful.Under no circumstances should anyone use this company for payments.

Bad customer service.
I called them because their online tracker failed to show my transaction status

Because its my first time using for uni payment so i want to get clarification

When i ask is this convers customer service they are like “yea are you calling the wrong phone number or something?”

Felt unsafe entrusting my transfer to the team

The email-based process was too slow and stressful in time-critical situations like mine. It put an incredible pressure on me as my case was really urgent and time sensitive.However, my experience with the customer service team over the phone was excellent. They handled my case quickly, patiently, and with genuine commitment, and resolved the issue efficiently. I truly appreciated their professionalism and responsiveness.

They have a great and fast service and their customer support is top notch, they were able to help me and gave me a solution with a problem regarding my payment. I can’t recommend them enough!

I would like to extend my sincere thanks to Ana in Student Support for her exceptional professional assistance. She successfully resolved a difficult and 'painful' situation regarding my daughter’s tuition transfer—an issue that had unfortunately resulted in a long string of back-and-forth emails.

Ana stands out because of her kind tone, her patient listening, and her obvious expertise in problem-solving. She is a true asset to Convera, and I am very grateful for her help.

Terrible payment process! Confusing and unreliable. University never recieved money!! All because they need different reference for every payment!! Without being told too use a different reference Website is crap.

Subject: Official Complaint Regarding Payment Delay and Non-Compliance

It has been 12 days, the money is not received. The team does not reply emails and custimer service executive does not have any answer. seems pathetic team/ hence pathetic service.

Avoid if possible

Customer care is extremely bad. No contact number.

P.S. They have answered saying they will look into it, but it's simply not true. These platforms thrive when they can avoid all the work and struggle of customer attention.

I don't recommend Convera. We have used Convera and its predecessor for many years for our law firm's international payments to foreign associates. When I tried to pay our web designer in India (who I have paid before on GlobalPay) the payment was rejected unless I provided a lot of personal data about the payee. The rejection letter was sent by "Customer Care" (ironic) and it was followed up with another similar message when I pushed back, saying only that the payment violated their policies. There was no attempt to provide even a bit of explanation for this, or an actual person to speak with. I am closing our account today. The requirements for making payments become more draconian by the day, and customer service is very bad.

Convera isn’t efficient at all, staffs like to blame it on their partner bank for everything, please avoid this company and use Flywire instead!!!

I have used Convera to send funds to my Son two weeks ago but unfortunately funds have not arrived and after sending a number of emails to inward payment section got no response at all ,
not happy with the situation so be very careful if thinking of using Convera,