CorpNet.com Avis 1 216

Bethany was amazing! Her customer service was impeccable. Bravo!

The representative Bethany went above and beyond for me today! She did everything she said she would and more! Thank you for taking your time to help me no matter how tedious it may have been! Thank you!

I was guided right to my documents I needed. It went pretty quick and I am now able to find the documents myself because of your great service!

Helen was very friendly and helpful.

Great experience with Julia Barnett! She was very kind to work with and made the entire registration process painless. I'm looking forward to working with her again in the future!

Thanks, Helen Huckeba!

Katherine is awesome. She was very helpful answering all of my questions, had a great personality and a joy to speak with. She deserves a raise!

Kathy was incredibly helpful and personable!

Helen was excellent! She was very thorough in her explanation for what happened in our account. I was very pleased with her professionalism.

Helen was the best customer service person I have worked with in a long time!! She was knowledgeable, patient, efficient, kind and polite. She took extra steps to help me get through an urgent issue with tax reporting registration. Thank you!!

I had the pleasure to be welcomed to the company by Kristi. She was very informative and answered everything I could think of without me having to ask questions. The conversation flowed as if I was talking to a family member or friend. She has an amazing personality and is a great asset to the company. Kudos to being a phenomenal employee to work with. I look forward to this partnership.

Kathy was quick to respond, courteous, and was able to address my concerns within a few minutes.

Great explanation for step by step guidance, made it very easy to finish my task.
Thank you

Great Customer Service!

Helen was very helpful - advised exactly what I needed to do and provided very helpful documentation.

Thank you Helen. :)

Katherine was able to answer all of my questions and helped me resolve my issues.

Helen is the BEST support rep. very helpful and kind

What I sent to the FTC about Corpnet!

Re: Formal Complaint Against CorpNet for Bad Business Practices and Poor Customer Service

Dear FTC,
I am submitting a formal complaint regarding the poor business practices and lack of customer service I experienced as a paying client with two LLCs managed through CorpNet.

Despite being a loyal client since 2017, I recently faced unnecessary stress and financial inconvenience due to CorpNet’s negligence and unprofessional handling of a straightforward request. As the 100% owner of two businesses, I made a simple and reasonable request for a secure, combined payment link to pay compliance fees for both companies in a single transaction. This request was acknowledged by CorpNet management in writing but was never fulfilled, despite repeated follow-ups.
Key Concerns:
1. Ignored Request for Combined Payment Link
I clearly communicated my preference to pay the total amount in one secure transaction, which was disregarded. Instead, I was forced to make four separate payments, each incurring a 3% convenience fee because CorpNet does not offer a standard "add-to-cart" feature, unlike most modern websites. This lack of basic functionality forced me into an inconvenient and costly process.
2. Unsecure Website and Dismissive Response
While attempting to make the payments, I encountered repeated pop-up warnings that CorpNet's website was unsecure. This raised significant concerns about the safety of entering my sensitive payment information. When I brought this to CorpNet’s attention, they dismissed the issue, blaming my browser.
However, after immediately logging into other secure websites, I experienced no such warnings, confirming that the issue was specific to CorpNet's site. This negligence heightened my discomfort, especially amidst rising concerns about global cybersecurity threats.
3. Unprofessional Delays and Stalling Tactics
The company’s delayed responses to my urgent request appeared to be intentional stalling. My emails clearly outlined the urgency due to my compliance deadlines, yet days passed without resolution. Their lack of responsiveness and failure to provide the promised payment link felt like deliberate neglect, further exacerbating my stress.
4. Personal and Professional Disruption
At the time of this issue, I was dealing with a family emergency and was away from home. Out of concern for non-compliance, I felt compelled to rush back, leaving my family behind, just to resolve this matter. This disruption was entirely avoidable had CorpNet fulfilled my initial request in a timely and professional manner.
5. Potentially Fraudulent Practices
Given the repeated stalling, refusal to provide a secure payment link, and disregard for my concerns about website security, I question whether CorpNet’s practices are borderline fraudulent. Forcing me into a position where I had no choice but to make multiple transactions with added fees feels exploitative, especially as a long-time client who has consistently paid on time.
Conclusion and Request for Review
This experience has left me deeply upset and disappointed in CorpNet. As a paying client with a history of loyalty, I expect my requests to be taken seriously, my information to be kept secure, and basic customer service to be provided. Instead, I was treated with disregard, subjected to unnecessary stress, and forced into a financially and emotionally taxing situation.
I have documented proof of all email correspondence, clearly showing CorpNet’s lack of effort to resolve my concerns and their dismissive attitude toward my valid security fears. I feel it is important to bring attention to their poor business practices so other clients do not endure similar treatment.
If there are further steps required to formalize this complaint or provide additional evidence, I am happy to cooperate.
Thank you for your time and attention to this matter.
Sincerely,

To start, we engaged in their services after an initial call where we outlined exactly what we needed.
They jumped at the opportunity, upselling us to faster turnaround at the first change they had.

Weeks later, we find the service was not completed in the way we asked. Their excuse? We don't offer XYZ service, we use templates and this is the best we can do.
In other words, they knew exactly what we needed and knew from the start they couldn't deliver. Still, they charged us full price, knowing they couldn't deliver.
We spend more money, with a 3rd party, to fix their mistakes, and once we've sent revisions over to Corp net, they still send back final documents with mistakes.

Will never use their services again, and I highly recommend anyone considering to look elsewhere.

Kelsey H made the whole process so easy! Even when I had challenges a little while after the initial set up, she didn't hesitate to help me get things squared away! Thank you Kelsey!

Kelcey H was wonderful and helped me complete my filing ASAP even with some unseen issues. Thanks so much for making this process easy!