Cotswold Energy Group Avis 

175
•
TrustScore 4 sur 5

4,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Great experience. Annual service completed. Cam did a great job. Took time to explain the work that was undertaken. Diagnosed and isolated a problem & explained next steps. The dogs appreciated the ba... Voir plus

Noté 5 sur 5 étoiles

From my initial install to any queries I've had Cotswold have been amazing. Nothing is too much trouble and staff are always polite and extremely helpful. Highly recommend.

Noté 4 sur 5 étoiles

I just wanted to say how impressed I am with Kylie and the customer service she provided when I emailed through to cotswold energy My mum had been getting quite distressed because the electrica... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Fitted heatpump system under ECO4 scheme last year. Intermittent fault with pump controller left house with no heating in January and still chasing repair. Emails ignored and fobbed-off on the telepho... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Plombier

Écrit par l'entreprise

*** UPDATE - Cotswold Energy Group has new ownership *** There are a significant number of reviews online that relate to customer experiences under a previous ownership with a totally different management team and customer service strategy. The new owners are totally committed to customer excellence and quality, and the management team reflects this commitment in the way we interact with all of our customers. Please feel free to contact us for more information and to learn more about how we're helping historic customers who previously had issues that they have reported and reviewed online. We’re a committed team of qualified engineers, designers, graduates, installers, enthusiasts… and most importantly experts. Renewable energy is a new concept for many people and we’re here to help you pioneer your own pathway to a greener planet. There are many different ways to do this and no two journeys are the same, we’re here to help you understand the options that are right for your lifestyle, your property and your budget. Every house is different and making the transition to renewable energy needs a different approach for each individual property. We promise that when we send a consultant to you, they will make recommendations to suit you and your home, not the stock that’s in our warehouse.


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4,0

Bien

TrustScore 4 sur 5

175 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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4,0

Tous les avis

(175)

12 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Exceptional Service and outstanding results

We recently had a heat pump system, Solar Panels with Battery, installed by Cotswold Energy Group, and the entire experience was absolutely top-notch from start to finish. The whole team was knowledgeable, professional, and genuinely helpful throughout the process. They took the time to explain every step, answered all of our questions, and made sure we felt comfortable with our choices.

Installation was smooth and efficient, and the engineers were respectful of our home and left everything tidy. Most importantly, the system is working brilliantly – our home is warm, producing lots of free energy from the solar panels and we’ve already noticed a drop in our energy usage.

It’s clear that Cotswold Energy Group really cares about their customers and delivering high-quality, sustainable solutions. Highly recommended!

21 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

We had a complete new heating system…

We had a complete new heating system fitted, including an air source heat pump and solar panels plus radiators and pipework, we were a bit nervous because we've never had so much work done before in our 40years together. Well, it was really nice to have hardworking people to do all that was needed, can't fault anything or anyone, they have such a nice group of employees.

10 février 2025
Avis spontané
Noté 5 sur 5 étoiles

ECO4 Grant Installation

What a brilliant team! Over 4 days I had electric heaters, electric vents and solar panels fitted through the ECO4 grant scheme. Brad and his team were very polite, kept everything clean and tidy and found solutions to any problems that came up. Everything was planned carefully and I was kept informed at every stage. All teams were co-ordinated well and turned up on time and tidied up each day before leaving. The worker that installed the loft insulation again was polite and efficient as were the two who were responsible for the cavity wall insulation and the worker who installed the solar panels. Cotswold Energy planned and co-ordinated everything very efficiently. Thank you so much.

26 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

I have recently had an amazing upgrade…

I have recently had an amazing upgrade to my storage heaters along with solar panels being installed. Everything was planned by Cotswold Energy with excellent communication to me throughout. Richard and Bailey came to do the installations. The work was completed to a high standard and Richard went through everything with me to ensure I was confident on setting the new heaters. They were very tidy inside and outside of the house so nothing left for me to clear up. My experience throughout with Cotswold Energy has been excellent and I would highly recommend them.

24 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent Company

We are EON customers and because they were one of the most reasonably priced quotes we decided to go with them for changing from Gas to a heat pump. Fortunately for us they used Cotswold Energy. From the very start we were impressed with their customer service, knowledge, expertise and positive problem solving. The surveyors, Syd and Bronwen were very thorough and managed to come up with a solution to designing us a system that would suit our property without losing valuable storage space and also look good. The team that carried out the installation were also excellent. Harry and Ryan worked incredibly hard. They were able to solve any problems that arose, left everything clean and tidy at the end of the day and were very respectful of us and our property. We're extremely pleased with the heat pump, the radiators and hot water are hotter than we expected and it's really not noisy when running.

24 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Amazing workmen nothing was to much…

Amazing workmen nothing was to much trouble, really efficient tidied everything away. Great care was taken of our property and they answered all of our questions and concerns. Can't praise them enough thanks so much

12 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Solar panels

The company have just completed installation of solar panels and have provided an excellent service. The roofers and electricians were pleasant and polite. Carefully explained all we need to know. We were very pleased with the end result which was neatly installed and they cleared up beautifully. Special thanks to Callum and Dylan who went the extra mile.

10 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Really great service Highly recommend

Really great service . The office answered calls and rang back with answers . The survey was completed thoroughly.
When it came to the engineers they did everything with the minimum fuss , I just left them to it came back at the end of the day and it was all done . And this all the way down in Cornwall a long way from their head office .

27 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Home upgrade grant

We had an air source heat pump and associated radiators and plumbing installed in our house. The installation staff were very quick and efficient and always cleared up at the end of each day. They showed us what they had done and explained how the system worked.

15 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Have no fear - Cotswold Energy know their stuff

Two standouts - truly professional work (the pipework is a thing of beauty) and very personable caring staff. The work was completed on time and the after-sales service has been of an equally high standard. One small suggestion - make sure you ask Cotswold Energy to confirm back to you all the details of your installation (measurements, where the pump and pipes are going etc) and that this information has been passed on to the installation team.
I really recommend Cotswold Energy. They know what they are doing.

10 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Cotswold Energy Group amazing...

We were very impressed with the work carried out for us by The Cotswold Energy Group. Solar panels, radiators and cavity wall insulation all went like clockwork. The teams were highly skilled, efficient and always on time. They were helpful, polite and took time to tell us what was being done.
Amazing company...thank you all.

18 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

A job well done.

The staff were efficient and extremely helpful including the Office Staff who kept us up to date. The employees worked very hard with minimal disruption and mess. Very nice polite people.

23 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Fantastic service from start to finish…

Fantastic service from start to finish very thorough conscientious, respect helpful.
Could not recommend Cotswold Energy enough.
Thank you to Syd and Cam you are a credit to the company. I am a bit off a dizzy hair head off a certain age, Syd was amazing very helpful and talked me through the process on the first day nothing was to much trouble excellent customer support done with kindness. Thank you very much Syd & Cam and I wish you the very best.

20 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

No fuss polite professionalism

Just had solar panels installed by Cotswold Energy. It is a joy to review this company, the solar panel fitters Callum and Dan and electrician Ben completed their installations with no fuss polite professionalism. Contact with the office based team proved equally so. I highly recommend this company. Thank you Cotswold Energy.

23 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Solar and Air Source Heat Pump Install

Cotswold Energy have just completed a Solar, AHP and full heating upgrade at our property. The engineers were all excellent and provided a high level of workmanship. They were all polite, friendly and took care when working, causing us minimal disruption which was amazing considering the amount of work done. All waste was removed by them. Communication with Jasmine, their operations coordinator was first class throughout the project.
Thank you, Cotswold Energy.

15 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Efficient

Efficient, friendly, knowledgeable guys came to fit our solor panels. Dan and Jordan explained the process throughout, had them installed in no time, ensured that we were happy with everything. Thanks. 😊

20 mars 2024
Avis spontané
Noté 4 sur 5 étoiles

Knowledgeable advice, good service.

Knowledgeable advice, work completed on time & to budget. Installed ASHP, home battery & Mixergy hot-water tank.
Salespepople did under-estimate the space needed and only allowed for the HW tank itself, so we had to move our drier to another location to fit the various other tanks and pipework but otherwise it was entirely as they described.
We've also had a good after-sales experience.

19 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Thoroughly happy with my new ASHP and…

Thoroughly happy with my new ASHP and the way Cotswold Energy Group undertook the installation. The team where professional, polite and respectful of our property. The communication from management and the office was super and after sales service to date has been exceptional. We are more than happy to recommend CEG to anyone who is thinking about an ASHP.

Iain Johnston (Property owner)

29 janvier 2024
Avis spontané

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