Cotswold Energy Group Avis 

We recently used Cotswold Energy Group to replace our boiler with an Air Source Heat Pump. The experience was great throughout, everything happened quickly and efficiently. They did some really detailed heat modelling of our house in their software and explained how the new system would work. We’re really happy with the result, cost savings are in line with what was promised, the heating and hot water work systems perfectly and we can control it from an app which we weren’t able to do before. 5 stars, highly recommended.

I chose Cotswold Energy Group because when I phoned they seemed extremely knowledgeable and experienced at heat pump design and installation, they were relaxed compared to other companies that quoted and didn’t push me for a deposit. I’d done my research. I dealt with Zoe and then Robin for the design phase, I thought it would be complicated but they explained everything in detail when they came out and did the calculations. The installation was straightforward and happened quickly, the engineers were polite and reliable throughout. Now the heat pump is installed and working well I wouldn’t go back, it’s much cheaper to run than an oil boiler plus we get the added benefit of subsidy payments which covers the initial cost of installation. All in all, 5 stars. It was a bit of a leap of faith to move away from a boiler but it all works perfectly and CEG did a great job.

When starting on this project I did a fair amount of research and spoke to a number of people. The first thing that stood out for me was that Robin was extremely knowledgeable and head and shoulders above the rest in terms of his ability to understand what I wanted and to supply the right system accordingly. The quality of the offering varies enormously in the renewable energy sector but Robin inspired confidence from day one . That impression was then confirmed by the other members of the team. They have the ability to deploy a team of specialists who can get the project across the line. Their heating engineer, Gavin, is absolutely first class and a real perfectionist. Aaron oversees the whole project very well and in terms of electrical expertise, Mark has done an excellent job. There are no weak links in the chain at all.
We had a number of variables to factor in including incorporating solar PV and solar thermal into the system which have all been accommodated. In addition we were working with an existing heating and hot water system which was far from ideal and Gavin reworked the whole system and took a very commercial and sensible approach to that.
I am very happy with the CTC products and the support provided. The house is now very warm and we have an abundance of hot water which is not how it has always been. The heatpump was fired up a month ago and we have had no problems at all – not even any airlock or pressure issues which one might expect.
Basically, Cotswold Energy were a bit of a punt from my perspective as I did not know any of them and they are a new outfit. I have to say it could not have gone better. They are very straightforward to deal with and deliver what has been agreed on budget. Moreover they are a pleasure to deal with and I would trust them completely. We were very happy to leave them to get on with things knowing they would do the job properly and avoid cutting corners. I would certainly use this team in the future as they are extremely professional providing a high quality service.