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2,5
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APC passed to Countrywide Freight, who’s driver attempted delivery, which they didn’t, rang their office and they promised delivery that day, they didn’t. Their POD was a blackout image. Terrible company avoid like the plague
Terrible, terrible service, delivered parcel to wrong house and got a signature from a different name on the parcel, house number wasnt even the same as mine never mind the rest of the address, chased and chased them, in the end after 4 phonecalls and 2 emails was told the driver will be back in the area in 4 days he will call you, had to drive off myself and go from door to door asking, the people who took in the parcel actually told me they rang the number on it and said it wasnt for them. Second order decided to post to another address, an yes got an email to say its delivered from the company, got another email from the delivery 6 days before to say it was coming over night, had to ring, told wasnt in your area be there tomorrow.....
I was stuck in all week waiting on their broken promises to deliver my parcel everyday to me.
as it was DHL who say its at their delivery depot in North Wales which is actually Countrywide Freight who handle the DHL parcels
Despite the live updates saying everything on schedule in my area. it eventually turned up out of the blue 7 days late.
I am glad that I paid for next day delivery otherwise it would of been mid March 2026 sometime.
They also kept changing the tracking history to make it look like they only just received it at the delivery depot.
Because Countrywide Freight use self employed drivers who don't like to get out of bed before 10am & knock off before 4pm.
Don't even bother with the contact us nonsense as its all automated & nobody ever bothers gets back to you.
These people consider themselves to be human beings but in my book they are no better than the germs on a fly's leg
I have also left a similar review for DHL on the trust pilot site
Terrible terrible service! Off the back of receiving the email stating delivery would take place on 4/12/25, to which no product was delivered!
Following up on Friday Monday (05/12/25), I was told by Ashley in Customer Service that it would be with me by the afternoon… shock, 5pm came and no delivery.
I was further told by Shannon in support that it would be sent out Saturday… shock … no delivery has happened on Saturday despite being promised it would be delivered!
Well done by ruining a 3 years old birthday! Terrible!
North Wales Branch…
Acting as delivery agents for the larger couriers, my experience of Countrywide freight at North Wales is poor to the point of writing a review. Being the common denominator on purchases from two different companies using DHL and UPS, carrying out the final stage they falsely claimed successful delivery on one and a failed delivery attempt on the other. Having security cameras at the premises it was easy to prove otherwise. Investigations by the suppliers found in our favour and compensation offered. When making purchases the customer seldom has control over who delivers and Countrywide freight at N.Wales needs to be sounded out as untrustworthy.
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