COURTS Singapore Avis 

First time using live chat and, if ANYONE'S planning to ask if ITEMS ARE AVAILABLE IN STORE, they can! But it's only a maybe, they WON'T call you back like they said they would to confirm if it's REALLY in store. It's a lie.
(Thankfully, the ones in store explained the reason, live chats a separate branch from them so they both don't really communicate with each other, it's really weird tbh)

Leather sofa seater skin peering warrantly NOT COVER.

Shout out to Heng and Joanne from Courts Tampines! Thank you to both of them for their patience and care in explaining all the details as we were deciding which model to purchase for the aircon.

With such amazing staff, customers can trust for the reliability and service. Keep up the good work!

I just bought a Ninja Crispi Pro Glass Air Fryer at Courts Tampines. Rose Seah and Stanley Seah helped me well to have a flawless transaction. The extended warranty 1 for 1 for 2nd year been explained well. Thank you. Have another pleasant transaction with Courts - Tampines. Regards, a happy customer here.

It seems like they drag out refunds to hold onto customer cash for as long as possible.

Why list out of stock items on their website?

Read the reviews so I know this isn’t the first time.

Report them if they refuse to return your money.

Unresponsive customer service. My washing machine broke down for 2 weeks and all they did was keep sending people to inspect my washing machine without repairing. Hopeless. I need people who know how to repair and not keep writing report.

Do not shop at Courts! Purchased $300 item from website. Received email next day stating it was no in-stock in the warehouse and to wait for it to be sent there by the distributor. Received email next day stating distributor was also out of stock and I could get a refund. I confirmed that I wanted a refund. Received email next day stating they can't credit back pay now purchases and to provide bank account info which I provided. It's been 3 days since and no reply to confirm they received my banking information or any status of the refund. Cannot reach anyone in finance. Customer service cannot transfer a call to finance. I have no idea what is happening. All I know is if I took $300 from Courts that I'd be in jail. This situation is no different than being an online scam! Do not shop at Courts. This business should be shutdown!

My EuropAce portable aircon that I bought from Courts AMK outlet in Jan 2025 (with a Courts 1 year + 4 years extended warranty) was not blowing cold air at all on 1 Aug 2026. I called Courts customer service on 3 Aug to claim my extended warranty. The customer service sent me a link to fill up a repair service request which I did immediately. It took Courts backend team 3 days to verify my Courts extended warranty and I finally received an email reply from Courts on 6 Aug to confirm my service request. The email stated that their repairer will contact me to arrange for the repair. The repairer (Song Kwang Electric Service) called me on 7 Aug to inform me that they will arrange to pick up the air con for repair on 11 Aug. The aircon was picked up on 11 Aug and brought back to Song Kwang for check and repair. Song Kwang called me yesterday, 14 Aug, to inform me that the EuropAce portable aircon needs chemical cleaning and this is not covered under warranty and they'll have to charge me $140 for the cleaning, which I have no choice but to agree to pay for the chemical cleaning.

The time line to get a simple aircon serviced and repaired is just totally unacceptable to me. If I had gone to EuropAce on 3 Aug, I would probably have got the portable aircon fixed on the same day, at worst a day later

I do not understand why it took Courts and Song Kwang such a long time to have a simple problem fixed. I'll not recommend others to buy portable aircon from Courts Singapore, and of course not to buy extended warranty from Courts

Do not buy from Courst online at all!!!!
Made a purchase on 6 Aug 2026. Selected 8 Aug 2026 for delivery between 10am to 2pm.

- Called on 8 Aug 2026. Was told that selected date and actual deliver date is different. It is actually on 11 Aug 2026 between 10am to 2pm.

- Called on 11 Aug 2026 after 2pm as no one called me for update. Was told again without any notice that it is actually on 13 Aug 2026.

What kind of service this is?! Did not provide any update on the confirmation of delivery despite called in and asked. Now the same situation happend. Might as well don't do online delivery if cannot handle the demand Courts. For goodness sake, close your online store for good. Retain the physical store good enough. Your online experience suck to the max!

COURTS Furniture is focusing so much on Chinese customers rather than on business. A few days ago, I visited Courts at Jurong Point to look for a wall fan.

I asked for assistance; a Chinese staff member approached and started speaking in Chinese immediately until I told him to speak English. Usually, a local Singaporean Chinese would speak English first, unless the customer responded in Chinese; otherwise, they would stick to English.

(There's a camera in the store to view the incident)

Since Chinese is the primary customer to focus on, I walked away.

We are ordering TV and Fridge for company use.Sales man Devaraj guide us and suggest base on our requirement.
Location Funan
Thank you.

I bought a mouse from courts online. But they didn't have stock to send me my order, so instead, I asked for a refund. But the refund is 2 months delayed. I emailed them a lot of times, and each time, they said "send us your bank details", so I sent 4 times, but still, my refund is missing.

This store is basically a legalized scam, I do not recommend anyone from buying from them. They sell out of stock products, they don't refund your money and they don't care about customer service.

I would rather pay 10x more than lose money buying on Courts

edit: now they're ignoring my emails, so apparently I'll not be refunded

Courts has proven itself to be one of the most ridiculous and customer‑unfriendly retailers I’ve ever dealt with. Missing one delivery apparently means I must pay $10 for redelivery, drag myself down to the store to claim a climate voucher, and then reschedule in person. This is not just inconvenient — it’s insulting.

If I have to go to the store anyway, why bother with online shopping? The first delivery attempt had no issue scanning the voucher at my doorstep, yet suddenly Courts invents a nonsensical rule for the second attempt. It reeks of incompetence and a complete lack of logic.

When I complained, the “solution” was a robotic apology and asking if I wanted to cancel. That’s not customer service — that’s Courts washing their hands of responsibility. It shows zero respect for customers’ time, money, or trust.

This company’s policies are absurd, punitive, and downright hostile to customers. Courts has lost me as a customer permanently, and I strongly warn others: if you value convenience, fairness, or basic respect, avoid Courts at all costs.

Bought a new System 3 Media aircon from Courts in Dec 2025 for my new resale flat. Only realised all the 3 fcu not cold when moved in and reported to Courts on 23 May as it is under warranty. Till today the source of leakage was not found and Courts after sale customer service is slow in respond and not responsive thereafter despite emails. No follow on the case by them. The case was floating between their aircon installer team and Media team with no outcome. The latest incident is gas not charged up by Media team after pressure test. As a customer, I have suffered months of aircon not available and wasted of half a year warranty till now!

trash, installment interest could buy you another 2 set of anything youre buying. insane. on top on that their selling price is much higher than market.

so that gave them front door and back door high interest charges. trash hope you all go brankrupt

Chris Jeremy earnestly assisted with information when i was shopping for a Samsung moniter. I appreciate his help. He is definitely a value member of your organization. He made the difference for me, thanks!

Never properly inform us of the arrangements and timing. Told us that the aircon would be coming 3-7pm. She told us that when the aircon casement come, just pay the person for installation.

The delivery guy came and told us that the installation team would be installing on separate timing. Called the customer service, told her that we were not given an installation date also were not informed that installation would be after the agreed timing? She told us that theres nothing she could do or even check for us if there is any installation timing?

The installation guy suddenly dm us saying he would be coming after 9pm? Unable to arrange earlier? We took a day off for this? Our baby sleeps at 9pm..?

This is my second time buying an LG TV from Courts Bukit Timah, and Jeffery Son has been extremely pleasant to deal with on both occasions. He is very patient, knowledgeable, and experienced. He took the time to answer all my questions and provided excellent service throughout the purchase process. His professionalism and friendly attitude made the experience enjoyable and stress-free. I would gladly recommend Jeffery to anyone looking to purchase a TV or other electronics from Courts.

Boon Lee

Good day to you

We regret to inform you that there was a price error on this purchase.

Our sincere apologies about this.

This is to inform you that we have processed the refund for this order/item.

Refund Amount $365

Refund Reference

For our full policy in event of errors, you may also refer to our Online Buyer Agreement:

www . courts. com.sg /conditions-of-use-and-buyer-agreement

Do noted that refund may take up to 2 weeks for bank to process

Thank you for your kind understanding

Awful experience. Far too many sales assistants. They either block the aisles in front of you or follow you around, which can be quite intimidating and certainly very annoying. In spite of repeatedly telling them to back off whilst we were browsing they continued to get in our way, often ans many as 2-3 of them each time. Ended up walking out without buying any of the products we were intending to purchase. We will either order online or at another store in future, even if it costs us more! Goodbye Courts.