Ho contattato l'assistenza per cambiare il pagamento della polizza da mensile ad annuale e l'operatore è stato super efficiente, gentile, competente e veloce. Ha attivato la nuova polizza e modifica... Voir plus
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I've used Coverdrone for a number of years and I recently needed to make a claim for the first time for some damaged equipment. Orianna dealt with my claim quickly and efficiently and was clear with h... Voir plus
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Following a recent flyaway, I contacted Coverdrone who dealt with my claim quickly and efficiently. I was particularly impressed by Orianna who got the claim settled professionally and with minimal f... Voir plus
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First I waited almost a full month after filing my claim. After I got a confirmation of receiving the claim I did not hear a thing for almost a whole month! When I contacted them they said I needed... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
With over 250,000 customers worldwide, Coverdrone is one of the UK and Europe’s largest specialist provider of drone insurance, offering flexible policies for commercial operators, recreational pilots and organisations worldwide. Established in 2007, the company provides a comprehensive policy supported by fast in-house claims handling and exceptional customer service. Coverdrone has been shaping the drone insurance industry for nearly 20 years, leading innovation through responsive product development and a genuine commitment to service excellence. With operations across the UK, EU, Canada, Australia and New Zealand, Coverdrone continues to set the standard for safe and responsible drone insurance on a global scale.
Coordonnées de contact
142 Nantwich Road, CW2 6BG, Crewe, Royaume-Uni
- 01270 448 998
- support@coverdrone.com
- www.coverdrone.com
4,2
Bien
51 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Highly recommended
Clearly, the judgements go apart. I am on the five-star side as a private customer. Swift registration process and I have had two incidents that have been sorted out quick and correct.
5 novembre 2025
Avis spontané
Réponse : Coverdrone
Thank you so much for your kind review!
We’re really pleased to hear that your registration was straightforward and that our team handled your incidents quickly and correctly. We always aim to make both the setup and claims processes as smooth as possible, so it’s great to know this matched your experience.
We appreciate you taking the time to share your feedback and for choosing Coverdrone over the years.
Kind regards,
Jake
Marketing Manager
Per ora tutto ok.
Ho acquistato una polizza base da 18€ e spicci per essere in regola con gli adempimenti relativi al pilotaggio di un piccolo drone in Italia. Tutto ok, ho stipulato la polizza online senza problemi, ho pagato e ho scaricato la documentazione in italiano e in inglese direttamente dal mio account in mezz'ora. Poco dopo é arrivata la documentazione via e-mail.
Aggiornerò la recensione se mai avrò bisogno di aprire un sinistro (spero proprio di no) oppure se deciderò di aumentare le coperture.
25 octobre 2025
Avis spontané
Réponse : Coverdrone
Thank you very much for your review! We’re delighted to hear that setting up your policy was quick and straightforward, and that you received your documents promptly in both languages.
We hope you never need to make a claim, but if you do, you’ll be in good hands - last year, over 95% of claims were accepted and settled by our team. Our process is designed to be fast, fair, and transparent, helping pilots get back in the air as soon as possible.
We appreciate you choosing Coverdrone for your drone insurance, and we hope your flights continue safely and smoothly. Should you ever wish to adjust your cover or have any questions, our support team will be happy to help.
Best regards,
Jake
Marketing Manager
Super happy
Super happy
they have a good system for the cover of my drones and super support!!!!
***** stars service and customer service
16 octobre 2025
Avis spontané
Réponse : Coverdrone
Thank you so much for your kind words!
We’re delighted to hear that you’re so happy with both our cover and customer support, as our team works hard to make sure everything runs smoothly from start to finish.
Wishing you many safe and enjoyable flights!
The Coverdrone Team
Please don't use CoverDrone.com
Please avoid this company! I made the mistake of choosing coverdrone for drone insurance and after giving them my money for over two years when it came to me needing to use my insurance they did everything they could to not cover me. I had made a mistake in the serial number section so they declined cover even though the serial number is noted as 'Optional' on their website. They are a hugely unhelpful, unfriendly company that do not care about their customers. After feeling pretty devastated that my brand new Mavic 4 Pro drone was dead I send it to DJI for repair even though the drone was totally beyond repair after the crash, I was expecting a hefty repair/replacement bill. DJI paid for me to send them the drone on the Thursday, they received it by Friday then Monday morning I get an email saying they are replacing my drone and lost battery completely for free. By Tuesday afternoon I had a brand new drone and battery even though I had no insurance with DJI and the crash was fully my mistake. I immediately purchased Care Refresh with DJI and have learned the hard way that CoverDrone.com are a waste of time and money. If you have a DJI drone please insure it directly with them, absolutely incredible service.
14 août 2025
Avis spontané
Réponse : Coverdrone
Thank you for your feedback. I’ve personally looked into your case and I’m sorry to hear how disappointed you’ve felt during your claims experience.
It would be inappropriate to go into the details publicly, but I can reassure you that we don’t look to avoid paying valid claims. Every claim is assessed carefully and fairly in line with the policy terms, and our claims team are there to support customers through what can be a stressful time.
We do appreciate the time you have spent as a Coverdrone customer, and if you’d like to discuss this further, our claims team can be reached at claims@coverdrone.com or on +44 (0)1270 448 998.
Kind regards,
Jake, Marketing Manager
Stipulato il contratto base da 19,99 il…
Stipulato il contratto base da 19,99 il 01/09/2025 , dicono di essere celeri nel mandare la documentazione del contratto...ma così non è purtroppo , ho mandato il messaggio su whats'app al numero che loro dicono di inviare , mi è stato detto che ci vogliono dalle 8 alle 16 ore lavorative , quindi 2gg ....ad oggi non ho nulla in mano ne mail ne pdf del contratto assicurativo stipulato, allora ho contattato un loro collaboratore che ora dal 01/09 /2025 non collabora più con loro proprio perché mi ha detto che una azienda così quando vede che i numeri di clienti e di contratti sono molti deve essere strutturata ben per poter dare un efficiente servizio e loro peccano molto in questo ... tra l'altro preciso che ho scelto loro cioè Coverdrone , proprio perché questo collaboratore anche su canali youtube ,Facebook, istagram sponsorizzata questa società... quindi mi sono fidato ... concludo che , se un cliente stipula un contratto di assicurazione con voi , non lo fà perché quel giorno non sa che fare , ma perché forse vuole essere in regola con le vigenti regole in corso , nel mio caso e in altri che leggo cosa succede, ....che io ho pagato per un contratto di assicurazione che parte dal 01/09/ 2025 ed a oggi ancora non ho nulla quindi per il momento 2gg è mezzo di assicurazione persa , e ancora non so per quanto andrà avanti questa situazione...
4 septembre 2025
Avis spontané
Réponse : Coverdrone
Thank you for sharing your feedback. I have personally looked into your case to make sure everything is clear.
You contacted us on the 1st September, and our team replied to you the very same day. At that time, we advised you that your policy is already prepared in your online account, and that you just need to log in and complete the purchase. This is still the case - as soon as this step is taken, your policy will be live and your insurance documentation will be issued to you instantly.
Please do log in at your earliest convenience, and if you would like any assistance at all, our support team will be very happy to help guide you through the process.
Kind regards,
Jake
Marketing Manager
Preventivo rapido e indolore, pagamento non ci siamo
Preventivo rapido e indolore, facile stipulare la polizza più adatta alle vostre esigenze, con possibilità di averla base base oppure con tutte le aggiunte a vostro piacimento, inoltre la somma è abbastanza contenuta al momento contando che è obbligatoria per legge, non ti spennano come con le auto, ho pagato €18,5 per una polizza annuale base per uso ricreativo . Non mi piace invece che non ci sia PayPal come metodo di pagamento, quindi devo dargli tutti i miei dati della carta di credito, vi prego di sistemare la cosa perché è molto poco professionale, sembra quasi un sito truffa che chiede direttamente la carta di credito ed è possibile pagare solo e soltanto in questa maniera.
12 août 2025
Avis spontané
Réponse : Coverdrone
Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found the quoting process straightforward and the policy options flexible and good value for money.
We understand your concern regarding the payment method. Please be assured that our payment system is fully secure and your information is handled in accordance with strict industry standards. Secure credit card payments are a standard method used by professional businesses worldwide, and we take great care to ensure your data is protected at all times.
We appreciate your comments and will keep them in mind as we continue to review and develop our services.
Kind regards,
Jake
Marketing Manager
Mai più
Mio marito ha sottoscritto e pagato la polizza. ( 97 euro)Non gli hanno mai mandato via mail il contratto! Chiesto restituzione soldi, stiamo ancora aspettando e sono passati due mesi!
30 mai 2025
Avis spontané
Réponse : Coverdrone
We’re very sorry for the delay you’ve experienced and understand your frustration. After checking our records, it appears the policy was arranged through one of our authorised agents.
We recommend contacting the agent who issued the policy, as they are best placed to assist. That said, we will also investigate on our side to help bring this to a satisfactory resolution.
Thank you for your feedback - we’re committed to improving and providing the highest level of service.
Quick easy service
Quick easy service. Polite and uk based people handling my case. Got my drone sorted in no time. 5 stars
26 mars 2025
Avis spontané
Réponse : Coverdrone
Thank you for your review. We really do appreciate you taking the time to provide us with feedback.
Ottima Assicurazione (per adesso)
Al momento non ho ancora usufruito della copertura in quanto non ne ho avuto bisogno. Ho chiesto comunque informazioni su cosa servisse al livello di documentazione più altre info. Il supporto è stato cordiale e veloce nelle risposte (via email).
Ricordo che la copertura sul drone copre in caso di danni accidentali e non in caso di usura!
Per il resto continuo a fare l'assicurazione civile e del drone con loro.
Ottimo rapporto qualià/prezzo!
7 septembre 2024
Avis spontané
Réponse : Coverdrone
Thank you for your review. We really do appreciate you taking the time to provide us with feedback.
Couldn't be happier
Couldn't be happier. We had Coverdrone insurance for a holiday in Europe. I very stupidly lost our drone in a tree. Flight data submitted, and claim approved very quickly.
Reps were helpful and whole process was simple.
Would absolutely recommend.
6 juin 2024
Avis spontané
Réponse : Coverdrone
Thank you for your review. We really do appreciate you taking the time to provide us with feedback.
Ground Equipment Insurance is completely pointless
I have used Coverdrone for a number of years for my commercial drone insurance. At renewal last time round it was offered to me to insure my other ground based equipment also (cameras, laptops etc). This ground equipment policy has proved to be expensive and worthless.
I have never made any previous insurance claims, however my camera suffered an internal issue last month which happened randomly and meant the camera could not be used, costing my business money and stress due to needing to source a replacement fast. I hoped Coverdrone could at least assist in someway by covering the cost of a hired in replacement, or assisting with the cost of repair... Unfortunately they didn't want to know and put this random event down to 'wear and tear' and therefore didn't want to provide any cover whatsoever.
Wear and tear is damage that naturally and inevitably occurs as a result of normal wear or aging - A camera completely stopping working at random during normal use is not natural and inevitably occurring damage.
The representative on the phone said that if this damage was caused by myself (if I had dropped the camera / got it wet etc) then it would be covered, but I am not covered as I did not cause the damage - Make that make sense!
25 mai 2024
Avis spontané
Réponse : Coverdrone
Thanks for your feedback and we're sorry to hear you have been disappointed with how your claim has been progressed on this occasion. I have discussed your claim with our Claims team who have advised it was rejected as the policy covers you for any damage which is caused accidentally. However, on investigation it became apparent that there was no accidental damage resulting from a single incident, as you had advised as part of the claims notification that the camera was slowly deteriorating over a number of months before finally stopping working. We understand you may be disappointed with this outcome but unfortunately, an insurance policy would not cover this type of event and that is why the decision was made to reject your claim. Should you wish to discuss the matter further, please do not hesitate to contact the Claims Team at claims@coverdrone.com
efficienza e assistenza
azienda seria che fornisce ottima assistenza post vendita, con tempestività e chiarezza.
27 mars 2024
Avis spontané
Réponse : Coverdrone
Thank you for your review. We really do appreciate you taking the time to provide us with feedback.
Det er nærmest umuligt at komme ud af
Det er nærmest umuligt at komme ud af, man kan skrive opsigelser på stribe og de fatter intet.
9 mai 2024
Avis spontané
Réponse : Coverdrone
Thank you for your comments, although it is disappointing to hear that you have been unhappy with our service. Should you wish to amend or cancel you policy, please email support@coverdrone.com where one of the Support Team can assist you further with your request.
Great Insurance
Excellent cover provided by the company. I have had cover from them for the past 7 months. The Fly Safe app is a comprehensive solution for pilots that are conducting the operation.
1 avril 2024
Avis spontané
Réponse : Coverdrone
Thank you for your review. We really do appreciate you taking the time to provide us with feedback.
Réponse : Coverdrone
Thank you for your review. We really do appreciate you taking the time to provide us with feedback.
Estremamente soddisfatto
Il processo di sottoscrizione è molto semplice e veloce. Tutto si svolge online in modo educativo. Il pagamento mensile mi ha sorpreso, perché sono riuscito ad assicurare il mio drone senza spendere molto. Tuttavia, ciò che mi ha davvero sorpreso è stato il servizio post-vendita. Ho avuto un incidente con il mio drone e hanno risolto tutto in meno di 24 ore. Mi hanno aiutato a ottenere le informazioni di cui avevo bisogno e sono sempre stati molto veloci nel rispondere. Vorrei che tutte le compagnie assicurative fossero così. Grazie mille!
12 décembre 2023
Avis spontané
Réponse : Coverdrone
Thanks for your comments. We really do appreciate you taking the time to provide a review.
Brilliant company to be covered with. Wish more insurance companies where like this
I've been insured with coversdribe for my personal drones for around 4+ years.
I've been in a claim situation with them, and they always seem happy to help. Claims are dealt with quickly and effectively, being hassle free.
I've sound most of their staff are very helpful and very willing to help out.
Brilliant
23 août 2023
Avis spontané
Réponse : Coverdrone
Thank you for your review. We really do appreciate you taking the time to provide us with feedback.
My experience with Coverdrone.
I have been reading a lot about this company before to buy an insurance policy for my drone. Also because I live in Italy and Coverdrone is based in England. I have then ask some questions to the customer service and they quickly reply. I have after purchased the policy. After few days for personal reasons ( increasing difficulties to fly in Italy ) I have request to cancell the policy, giving back the drone to the supplier. They did within few hours. This is my experience. I don't know about claims, but like we say in Italy " Il buongiorno si vede dal mattino " which it means " you learn of a good day since the early morning ". So, it has been a nice early morning for me and I would trust Coverdrone for the rest of the day.
3 octobre 2023
Avis spontané
Réponse : Coverdrone
Thank you for your review. We really do appreciate you taking the time to provide us with feedback.
Hands down one of the best services…
Hands down one of the best services I've ever had,MY CLAIM GOT APPROVED AND ITEM SHIPPED WITHIN A DAY, I crashed my DJI avata into a waterbody recently on a hiking trip to the mountain, I registered the claim on 25th Sep and as soon as I submitted flight data, CAA details, proof of purchases etc they approved my claim today on the 26th Sep and just received an email saying my item is shipped, Extremely happy with COVERDRONE, I would 100% recommend them over every-other companies out there 😊
26 septembre 2023
Avis spontané
Réponse : Coverdrone
Thank you for your review. We really do appreciate you taking the time to provide us with feedback and we're glad we were able to assist you quickly.
Customer care is ZERO
Customer care is ZERO
When you try to claim you get stupidity put as a response when your claim hanfler is on leave the other person who takes over does not lookj at the claim history or anything in the past and makes mistakes. The company does not handle customers with respect and I will be reporting the issues to the Finanacial Ombudsman
12 juillet 2023
Avis spontané
Réponse : Coverdrone
Thank you for taking the time to leave us a review and we're sorry to hear that you feel like you’ve not had the best experience with us on this occasion. I understand a complaint has already been raised for this, the outcome of which we shall confirm to you directly upon completion of our investigation.
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