Excellent customer service - I was a bit worried that the answerphone mentioned November opening hours - had Coyoti gone under in the pandemic ? No ! A reassuring phone call let me know my parcel was... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Can't recommend Simon and his team at Coyoti highly enough. My wife and I booked in for ski boot fitting and custom footbeds and were really impressed by the knowledgeable and professional service we... Voir plus
Just purchased a Tahe Breeze Paddle. I'd search a number of outlets and Coyoti was the most attractively priced. However, free p&p only extended to mainland UK so this offset my saving and I had... Voir plus
L'entreprise a répondu
Very good customer service and prices. When I paid for my item to be delivered next day and it arrived a few days later; I queried this and was immediately given a delivery refund. Item was exactly wh... Voir plus
À propos de l'entreprise
- Magasin de sports d'hiver
- aussi dans
- Magasin d'articles de snowboard
- Magasin de skis
- Magasin de vêtements d'hiver
- Magasin de vêtements de sport
Informations provenant de diverses sources externes
We have established a reputation for outstanding customer service, a premium ski and snowboard boot fitting service and an excellent in store ski and snowboarding tuning and repairs work shop. Our aim has always been to provide our customers with the very best products, product knowledge and customer service, we have an extensive range of ski and snowboarding equipment something for all budgets, packed with exceptional features to maximise your ability. You can be assured we cover every base when it comes to your ski and snowboard needs.
Coordonnées de contact
North Road, CF71 7DF, Cowbridge, Royaume-Uni
- 01446775778
- info@coyoti.com
- www.coyoti.com
4,8
Excellent
273 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Tahe Breeze Paddle
Just purchased a Tahe Breeze Paddle.
I'd search a number of outlets and Coyoti was the most attractively priced.
However, free p&p only extended to mainland UK so this offset my saving and I had additional postage costs from Northern Ireland delivery. That said, it was still cheaper than elsewhere.
I placed the order at night. It was dispatched the following morning and I received it within 48hrs.
All in all, a very slick operation. Something, I'm finding to be a rarity when buying SUP equipment online.
7 août 2022
Réponse de Coyoti ski and snowboard
Thank you Malcolm for your very kind words, they are very much appreciated. Regards The Coyoti Team
Great experience
Great customer service! I ordered a backpack that I needed by the end of the week. I contacted them to confirm if I was going to receive it on time and they reply very quickly. My backpack was with me the following day.
I’ll definitely be buying again.
Thank you!
27 juin 2022
Réponse de Coyoti ski and snowboard
Thank you very much we are glad your item arrived quickly and to your liking.
Unfortunately the item I ordered was…
Unfortunately the item I ordered was never delivered.
I waited for 2 weeks to receive nothing.
The staff did try their best (Kirsty) to chase the missing item.
Unfortunately they were let down by the usual Hermes, they might have changed their name but they haven't changed their poor service.
A refund was given and received quickly.
Thank you Kirsty but don't use Hermes
26 juin 2022
Réponse de Coyoti ski and snowboard
We are very sorry you’ve had a problem with your recent purchase from Coyoti, as you point out in your comments our team tried our best to solve your issue your item going missing, and as soon as it was obvious to us that Evir had lost your item we issued a full refund.
We do believe your review would be better served on Evir’s page and is more a reflection on them than us?
Extremely helpful staff!
29 mai 2022
Always great service
Always great service, top ski store, so glad they got through Covid period.
15 mai 2022
Needed work done to my snowboard very…
Needed work done to my snowboard very helpful knowledgeable staff.
10 mai 2022
Friendly and knowledgeable
Staff are friendly and knowledgeable. Skis were serviced professionally and in a timely fashion and we would not hesitate to use Coyoti again. They are our go to ski shop!
23 avril 2022
Great service during boot fit
Great service during boot fit. Friendly helpful staff. Enjoyed the visits. See you all soon!
21 avril 2022
Had two pairs of skis serviced
Had two pairs of skis serviced; both had residual superficial groves remaining. Not had this previously in 30 years of having skis serviced at a variety of locations (including at Coyoti).
21 avril 2022
Réponse de Coyoti ski and snowboard
We are sorry you feel our service was not satisfactory.
We discussed this issue when you collected your ski, to fix the "superficial groves"
We could either have repaired them: this would have involved cutting into the skis making the groves larger and deeper so that the ptex we use to repair bases would be substantial enough to bond to your skis. If only a small amount is used it will not stay in place and is never a strong as the original material used.
Alternatively, we could have removed a significant amount of the skis base, taking the hole base down to the lowest point of the groves, that way the groves would have disappeared.
Our technicians felt both options would have taken a considerable amount of “live” out of the skis for something purely cosmetic "superficial" and felt this was not something they would wont done to their own skis so wouldn’t do to our customers.
Pros and cons
All staff lovely, helpful and informative when buying boots, and quick turn around with remounting my bindings in time for my trip. Pretty pricey all round however (both boots and binding refitting) and din setting believed to be incorrectly set which contributed to a major fracture when falling in day 1 of my trip as my skis did not come off as necessary.
12 avril 2022
Réponse de Coyoti ski and snowboard
Dear Mia, we are very sorry to hear about your accident.
It was discussed that due to the age of your skis, 20 years plus it was our oppinion you would be better off hiring.
According to our records you class your self as an Intermediate skier, who prefers a variety of speeds, skis on varied terrain, including more difficult trails therefore the decision to us them was always in your hands.
About the price, this was expalined before any work was carred out and that due to their age they had to be looked at by a senior technician hens they couldn't be done while you waitted.
Good price with delivery as advertised.
Good price, well packaged and delivery was as advertised.
3 avril 2022
Belter Service
Excellent Service, Excellent stock (had an item that could not find anywhere else in the UK), and ridiculously fast delivery. Excellent all round. Love shopping independent, they genuinely care about your order and customer care. Belters!
23 mars 2022
Very knowledgeable when we were buying…
Very knowledgeable when we were buying skis and boots, helpful and efficient with ski service. Thanks, we’ll be back
11 mars 2022
Good service.
8 mars 2022
Late with my review had New ski boots…
Late with my review had New ski boots fitted end January. Wore them at home as instructed to break them in.
Just back from ski trip , boots were so comfortable.
Thankyou Coyoti Ski.
7 mars 2022
Excellent service.
2 mars 2022
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.