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Crystalclearbristol Avis 

311
•
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Fantastic aftercare We bought a front door 3 years ago - good experience and professional fitting. On Wednesday, got home and could not open the door. Phoned first thing Thursday morning and wit... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Polite tidy installers. Explained each stage to us and went above and beyond to adapt so some existing washing lines etc could still be used. I forget the 2 installers names but they were brilliant

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great support from Nigel at the showroom when looking at window options for our project. Jason, Tom and Kev M were fantastic on the installation day setting out a clear plan, minimising disruption and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Replaced heavy wooden framed French windows with larger single door and wooden sill. Sales staff very helpful, not pushy. Site visit to check suitability of design. Instalation team Steve A, Lou; r... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Installateur de double vitrage
  2. aussi dans
  3. Fabricant de portes

Écrit par l'entreprise

Double glazing window & conservatory supplier Crystal Clear fit new doors, conservatories & aluminium & pvc windows in Bristol, Bath, Thornbury & Portishead


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

311 avis

5 étoiles
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1 étoile

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4,6

Tous les avis

(311)

66 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Fantastic service from crystal clear…

Fantastic service from crystal clear big thank you to the customer service / maintenance team- a big pane of glass was smashed by a separate scaffolding contractor and the team did a great job replacing the glass and helping with some other minor maintenance niggles - great job guys 👍

19 décembre 2024
Avis spontané
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Réponse de Crystalclearbristol

Tahnk you for the great review.

Noté 5 sur 5 étoiles

Thank you Crystal Clear

Crystal Clear provided a first class service from first enquiry at their showroom through to the final installation which was completed by a very professional team who took careful attention to detail. An excellent product which met all our expectations - highly recommended!

3 décembre 2024
Avis spontané
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Réponse de Crystalclearbristol

A big thank you for your kind review, it was a pleasure dealing with you.

Noté 5 sur 5 étoiles

Fitting of Windows and Doors.

We recently had our windows and doors fitted by Crystal Clear, I am very happy to say the company and service was very professional throughout.
From James carrying out the initial survey to the tradesmen and the final fitting.
The team responsible for the fitting were very helpful, knowledgeable, as well as always tidy and thorough.
Keeping us informed of the process and timescales daily.
I have used Crystal Clear in the past many times over the years and would highly recommend them to anyone looking for a first class job, also the peace of mind and the confidence it will be completed on time to a very high standard.
Thank you Crystal Clear.
M.Knapp (Longwell Green Bristol)

5 décembre 2024
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Réponse de Crystalclearbristol

Thank you for the great review and its always a pleasure to deal with you.
The Crystal Clear Team.

Noté 5 sur 5 étoiles

Efficient and knowledgable

Kevin and Jason did a great job and were efficient and speedy in replacing 5 windows, with the minimum of disruption. There was a measurement error with one of the window casings and they arranged for a new one to be manufactured and installed within 24hrs. Worked around scaffolding that was already on the building.

10 décembre 2024
Avis spontané
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Réponse de Crystalclearbristol

Thank you for your review and we are pleased that you are happy with the result.

Noté 1 sur 5 étoiles

Not able to open or close windows

We have recently had work undertaken by Crystal Clear. They installed 6 new aluminium windows for us and reinstalled 5 windows and a sliding door due to us having external insulation and render. One of the old windows was dropped and the glass smashed which they replaced. The sliding door was damaged when it was removed and they have still to repair the damaged. 2 of the new windows (on new build parts of the house) had leaks which we hope have now repaired. Our current position is that there is still damage to the sliding door and none of the windows, new or old, open or close properly and we are scared to use them. My son's window won't even seal and the draught has caused him to have a cold. I have tried calling the office but no one is returning my calls. This has happened throughout the process and has caused our whole family considerable stress which they don't care about at all.

4 septembre 2024
Avis spontané
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Réponse de Crystalclearbristol

We are sorry to hear about your disappointment and truly value your feedback. The work carried out on your property presented significant challenges due to the removal of incorrectly installed windows and doors by a previous installer. Unfortunately, during this process, some damage did occur. We replaced the broken glass unit free of charge within a few days and have identified an issue with the hinges supplied for the windows. As a result, the manufacturer will visit your property in early January to replace all affected hinges with a new design.

Regarding the damage to the sliding door, this was due to the improper installation of the original door, which made removal particularly difficult. We have arranged for an onsite finishing company to repair the damage, but the timing of the holiday season has caused some delays.

While we understand your concerns, many of these issues stemmed from pre-existing conditions beyond our control. Nevertheless, we remain committed to resolving all outstanding matters to your satisfaction. Thank you for your patience and understanding as we work toward a positive outcome

Noté 5 sur 5 étoiles

Very good patio doors

Punctuality was good. Helpful with movement of furniture. Clearing up at the finish of work was pretty good. Overall I was pleased with the result

13 novembre 2024
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Réponse de Crystalclearbristol

Many thanks for the kind words, it was a pleasure to deal with you. The Crystal Clear Team.

Noté 3 sur 5 étoiles

Crystal Clear were very helpful…

Crystal Clear were very helpful throughout the process of replacing our old wooden windows. They made every effort to meet our needs and keep within our budget which we really appreciated. We made the mistake of not checking closely enough the final pre-fitting details and paid the price(literally) as one window was fitted incorrectly, despite many earlier discussions. The windows looked great on fitting, but we found some that had been badly scratched during the fitting process, and these had to be replaced as well. We are pleased with the overall appearance of our new doors and windows and the final quality of the work, but learned the lesson of the importance of double checking and monitoring everything at every stage.

13 novembre 2024
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Réponse de Crystalclearbristol

Thank you for your review, we can only work form a signed order and produce products from this, I do believe we remedied both issues quickly and to your satisfaction? We are pleased you are happy with the final result.
The Crystal Clear Team.

Noté 5 sur 5 étoiles

Kevin and Jason were very friendly and efficient

Kevin and Jason were very friendly and efficient. Did and excellent job. They made sure everything was clean and clear when they left.

19 novembre 2024
Avis spontané
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Réponse de Crystalclearbristol

Thank you for the kind words.
The Crystal Clear Team.

Noté 5 sur 5 étoiles

Excellent from start to finish

From the start the company were very helpful and professional. We wanted a larger window and they advised us on the design possibilities. Ordering was easy and they explained the process. The fitters were very clean and tidy. The window was fitted with minimal disruption, the result was better than we hoped for ! Overall we would recommend this company 100%

4 novembre 2024
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Réponse de Crystalclearbristol

Many thanks for the lovley review.

Noté 5 sur 5 étoiles

We loved our experience with…

We loved our experience with CrystalClear right from the start. We visited the showroom and were greeted with a professional and curious welcome. The staff was exceptionally friendly and always willing to provide us with information and guidance. The installation process was very well executed and communicated, throughout. The workmanship was exceptional regarding the quality of work, tidiness during the process and the final finish. We could not be happier with the result and will definitely use their services in the future. Highly recommended. Thank you. Special thanks to Dean for exceptional service and installation crew for their great work ethic.

4 septembre 2024
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Réponse de Crystalclearbristol

A wonderful review a big thanks from the whole team.

Noté 5 sur 5 étoiles

£5400 SAVED

£5400 SAVED
Thanks to Crystal Clear for their honest and transparency,we saved £5400.

We had 6 windows that were made fitted and fitted poorly 5 years ago by another double glazing company.

Due to the draft coming through we decided to have them replaced.
We had 2 quotes of £6000 and £5400 from other double glazing companies..
Then, a friend recommended and spoke highly of Crystal Clear and that we should get a quote from them as well,so we did.

The surveyor came around and to our amazement,Said we do not need to replace these windows at all..

All the windows needs was extra ventilation and weather seals and rubbers replaced,that's it.

We were shocked as the 2 other companies did not mention that at all.

Thankyou,Crystal Clear

10 Stars from me...

24 octobre 2024
Avis spontané
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Réponse de Crystalclearbristol

Honesty always wins the game and thank you for the review.

Noté 5 sur 5 étoiles

NO PRESSURE TO BUY ..

I have personally visited Crystal Clear showroom and spoken to the owner twice Louis and Jamie ..i have not known anyone to put so much effort into explaining their produts to customers ...they take their time to answer all your questions..here's the best part ..NO PRESSURE TO BUY AT ALL ..take your time when you are ready let us know ..absolutely amazing company to work with ..definitely recommend and must visit the showroom in Broomhill Bristol and

...see for your self...

23 octobre 2024
Avis spontané
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Réponse de Crystalclearbristol

Many thanks for the great review.

Noté 5 sur 5 étoiles

superb product neatly installed

First providing a superb product - beautifully manufactured - we love them! Also the installers wer great too - friendly and efficient. Absolutely no complaints at all!

23 octobre 2024
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Réponse de Crystalclearbristol

A big thank you for the review.

Noté 5 sur 5 étoiles

Quick and reliable service

Quick and reliable service. Doors look great and the fitters were polite and efficient.

23 octobre 2024
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Réponse de Crystalclearbristol

Such a great review many thanks for the kind words.

Noté 5 sur 5 étoiles

Thoroughly recommended

From initial contact right through to installation Crystal Clear have been a pleasure to work with. James Mizen went the extra mile in agreeing to do the work with complicated arrangements over access. James attended site in person accompanied by his sons and other colleagues to make sure everything went smoothly. Their communications were great and they are all very pleasant to deal with. Their standard of work is excellent. I have absolutely no hesitation in recommending Crystal Clear, and they will certainly be my ‘go to’ for any future window related work.

21 septembre 2024
Avis spontané
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Réponse de Crystalclearbristol

We are so pleased you feel that we went beyond the norm, however your installation was challange so needed to be carfully planned.

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