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Lisez les avis des autres

Noté 5 sur 5 étoiles

I purchased four walk scones which are beautiful on my wall.. The customer service from both Muriel and Richard was excellent when I had to contact them with a small querry with the lamps... The wares... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My initial order was for the Olive Oval Serving Tray, Olive Three Section Dish, Set of 4 Olive Picks with Holder and Set of 6 Top Hat & Cane Olive Picks with Holder. I must say I am absolutely deligh... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

One side of our lantern smashed so I called culinary concepts in the hope that they would be able to fix it or send out a replacement glass pane. The lady I spoke to at the customer service team said... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I love their products and on this occasion their customer service was fantastic too. I needed my order urgently and intended to pay for next day delivery but I forgot to change it when I ordered. Beth... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'ameublement et de décoration

Écrit par l'entreprise

Our mission was and remains to this day, to create a company that specialises in designing innovative items for the table top and home - not only beautiful, but functional and affordable. 1999 saw the exciting launch of our brand at the Ideal Home Show, London and a platform to provide our customers with high quality affordable stylish cutlery. Since then, we have acquired a reputation as a leading designer and supplier of stainless steel cutlery, table top and serving accessories, homeware and design-led gifts. In more recent years we have expanded even further to include modern lanterns, up-to-date lighting fixtures and statement furniture pieces. Every season we launch more and more on-trend, creative collections and because of this, Culinary Concepts are proud to be leading the way in contemporary table and homeware.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

40 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Above and beyond customer service

I purchased four walk scones which are beautiful on my wall.. The customer service from both Muriel and Richard was excellent when I had to contact them with a small querry with the lamps... The wares are beautiful so unusual and the customer service team go above and beyond.. I wouldn't hesitate to use this company again!

15 mai 2026
Avis spontané
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Réponse de Culinary Concepts

Thank you so much for your kind review. We are delighted that you are enjoying our products and we are very happy that Richard and I could be of assistance. Many thanks, Muriel

Noté 5 sur 5 étoiles

Excellent service

I have had a great experience with this company. The candle sconces I ordered were gorgeous and arrived early and very well packaged. Will be using this company again.

12 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Muriel in CS was really helpful

Muriel in CS was really helpful - credit to the company.There was a chance that my mussel eaters would not arrive in time from Christmas but arrived in just a few days. The mussel eaters are a lovely quirky gift for mussel fans.
Pleasure to purchase from this company.

12 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

First Class Service

I have to say, I’m addicted to Culinary Concepts, especially the Stag range. I have just about every piece there is!
I needed to exchange a piece and it was sent out the same day with no problems, Customer Service at CC is exemplary, thank you!

10 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

My initial order was for the Olive Oval…

My initial order was for the Olive Oval Serving Tray, Olive Three Section Dish, Set of 4 Olive Picks with Holder and Set of 6 Top Hat & Cane Olive Picks with Holder. I must say I am absolutely delighted with the quality of the items, they all look amazing and I immediately ordered two more products in the range. Everything came beautifully boxed and the despatch packing was exemplary.

19 septembre 2025
Avis spontané
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Réponse de Culinary Concepts

Hello,

Thank you so much. Your feedback means a lot to us, and we are committed to providing our customers with the best possible experience.
We look forward to seeing you again soon.

Best Wishes
The CC Team

Noté 5 sur 5 étoiles

Excellent service

I love their products and on this occasion their customer service was fantastic too. I needed my order urgently and intended to pay for next day delivery but I forgot to change it when I ordered. Beth did everything she could to ensure my order arrived on time and it did.

5 septembre 2025
Avis spontané
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Réponse de Culinary Concepts

Hello,

Thank you so much. Your feedback means a lot to us, and we are committed to providing our customers with the best possible experience.
We look forward to seeing you again soon.

Best Wishes
The CC Team

Noté 1 sur 5 étoiles

Poor service, product not great

I received a product I was unhappy with. Despite promises to that a full refund would be paid if the product was not suitable I received only a partial refund.
I'm disappointed with my dealings with this company so can't recommend.
If considering a potential purchase I'd recommend you excersise caution. Buyer beware

1 septembre 2025
Avis spontané
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Réponse de Culinary Concepts

Dear Kevin,

Thank you for taking the time to leave a review. We are genuinely sorry to hear you were left feeling disappointed after your experience with us.

Just to clarify for the benefit of other customers reading this: a full refund was issued for the product itself, in line with our returns policy. Like many online retailers, our Terms and Conditions explain that original shipping costs and return postage are not refundable when an item is returned simply because it’s no longer wanted, rather than due to a fault or error.

From our communication, it appeared the item simply wasn’t needed due to an error in ordering, rather than there being an issue with the product. So we're sorry if there was any misunderstanding, especially as that differs slightly from what’s been reflected in the review.

We’re also sorry to hear you felt let down by our customer service. We do work hard to offer a helpful and fair experience to all our customers, and it’s disappointing to know we missed the mark for you on this occasion.

We really do value your feedback, and if there’s anything else we can do to help or clarify, please don’t hesitate to get in touch.

Noté 5 sur 5 étoiles

Excellent products and Customer Service.

Excellent quality products which arrived today, as promised and truly super Customer Service from start to finish.
A 5 star service, good quality products and highly recommended from me.

1 juillet 2025
Avis spontané
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Réponse de Culinary Concepts

Hello,

Thank you so much. Your feedback means a lot to us, and we are committed to providing our customers with the best possible experience.
We look forward to seeing you again soon.

Best Wishes
The CC Team

Noté 5 sur 5 étoiles

Top class products

Very good communication from the start
The product arrived well packaged
The octopus stand and bowl look fabulous
Excellent quality and good value
Thanking CC
I’m going to enjoy it so much

29 mai 2025
Avis spontané
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Réponse de Culinary Concepts

Hello,

Thank you so much. Your feedback means a lot to us, and we are committed to providing our customers with the best possible experience.
We look forward to seeing you again soon.

Best Wishes
The CC Team

Noté 5 sur 5 étoiles

Stag Hurricane Lantern

Bought the stag hurricane lantern it turned up with the glass cover broken. Spoke with Beth in customer services who sent a replacement the very next day. Outstanding customer services would highly recommend

16 avril 2025
Avis spontané
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Réponse de Culinary Concepts

Hello,

Thank you so much. Your feedback means a lot to us, and we are committed to providing our customers with the best possible experience.
We look forward to seeing you again soon.

Best Wishes
The CC Team

Noté 1 sur 5 étoiles

One side of our lantern smashed so I…

One side of our lantern smashed so I called culinary concepts in the hope that they would be able to fix it or send out a replacement glass pane. The lady I spoke to at the customer service team said she would look into whether a third party could fix it. However, I then received an email saying that they were not able to help me and that I should contact a local glass glazier. I am disappointed as I thought they would be able to do more.

20 mars 2025
Avis spontané
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Réponse de Culinary Concepts

Dear Megan,

Thank you for taking the time to leave your feedback. We are sorry to hear that you were disappointed with the outcome.

We understand you contacted us after accidentally smashing a glass panel on your lantern. We only sell complete lantern units and do not stock individual replacement glass panels for health and safety reasons.

When you contacted our customer service team, they did their best to assist by advising you to contact a registered glazier who could safely replace the glass. We understand this may not have been the solution you were hoping for, and we apologise for any frustration caused.

If there is anything else we can assist with, please don't hesitate to get in touch.

Kind regards,

The Customer Service Team

Culinary Concepts

Noté 5 sur 5 étoiles

Fantastic products and excellent customer service!

I have a fair selection of these fabulous products. They are quirky and fun while being functional. Delivery is super quick and the packing is excellent. On the one occasion that I had a very small problem with one item the problem was rectified extremely quickly and efficiently. Thank you and I can't wait to add more to my collection.

25 février 2025
Avis spontané
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Réponse de Culinary Concepts

Thank you for your review, we are so pleased to hear that you are happy with your purchase and our service.

Noté 5 sur 5 étoiles

Excellent product

Excellent, beautiful product and fantastic service from lovely staff

9 janvier 2025
Avis spontané
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Réponse de Culinary Concepts

Thank you for your kind review, we are so pleased you are happy.

Noté 5 sur 5 étoiles

Beautiful product

Beautiful product, made a lovely Christmas present. Few issues with Parcelforce but the customer service was excellent and the issue was resolved swiftly. Will definitely use again!

23 décembre 2024
Avis spontané
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Réponse de Culinary Concepts

Thank you for your kind review, we are pleased you are happy.

Noté 5 sur 5 étoiles

EXCELLENT SERVICE

EXCELLENT SERVICE, LOVELY BUD VASES. GOOD QUALITY AND PRICE.
I HAVE BOUGHT MANY ITEMS FROM ROWEN HOMES, AND ALWAYS 100%. THANK YOU

25 novembre 2024
Avis spontané
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Réponse de Culinary Concepts

Thank you for your kind review, we are so pleased you are happy with your purchase.

Noté 5 sur 5 étoiles

Perfect second

Item dispatched quickly, well packaged and arrived safely.

Ordered as a 'second' item, but not noticeable why.

Great service.

18 novembre 2024
Avis spontané
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Réponse de Culinary Concepts

We are pleased you are happy with your order and taking the time to leave a kind review. Please do let us know if we can help you with anything further.
Best wishes
Beth

Noté 5 sur 5 étoiles

Fantastic product and service

I ordered the Medium Stirrup Picture Frame via Not on the High Street. I was hopeful the frame would look at good as it did in the picture and I wasn't disappointed. It is stunning. What a beautiful, classy gift for someone who has a horse or just loves horses. I want one for myself now. Delivery was also super fast. Delighted with all aspects of my order. Thank you.

12 décembre 2023
Avis spontané
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Réponse de Culinary Concepts

Thank you for your kind review, we are so happy you are pleased with your purchase.

Noté 5 sur 5 étoiles

What a find!

It is so refreshing to deal with a company the puts customer service at the forefront of its business. A pleasure to purchase items and a sincere thank you!

11 décembre 2023
Avis spontané
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Réponse de Culinary Concepts

Dear Bob,

Thank you so much for taking the time to leave us a 5-star review on Trustpilot! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with us.
We do hope that if you are ever down in this neck of the woods you will visit our showroom for a glass of fizz.

Wishing you a wonderful Christmas.
The CC Team

Noté 5 sur 5 étoiles

Great Products and Customer Service

All the staff at Culinary Concepts are so lovely, warm and welcoming and give amazing customer service, they go above and beyond, nothing is too much trouble.

I love their products, they are of a very high quality.

It’s always such a positive experience at Culinary Concepts with their products and team.

I look forward to my next visit.

22 novembre 2023
Avis spontané
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Réponse de Culinary Concepts

Hello,

Thank you so much, your feedback means a lot to us, and we are committed to providing our customers with the best possible experience.
We look forward to seeing you again soon.

Best Wishes
The CC Team

Noté 5 sur 5 étoiles

Small Punch Bowl Recently ordered the small punch bowl

Recently ordered the small punch bowl, and a couple of other items which were delivered promptly and were well packaged arriving in great condition. Pleased with the quality of the items and would definitely recommend!

8 novembre 2023
Avis spontané
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Réponse de Culinary Concepts

Thank you so much for your kind words and 5-star review! We're so pleased to hear that you're happy with your stag punch bowl and that it arrived promptly for you.

If we can assist you further please do not hesitate to reach out to us.

Best Wishes
The CC Team

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