CurrentAccountSwitch Avis 10

Dear Santander Bank,
I have switched from my existing bank to Santander on 2nd of January they promised me to send online mobile banking security code and bank card and pin in 5-7 working days. But after passing the deadline there is no communication apologies for the delay. The customer care ask me to go and check in local roayal mail dispatch center for PIN and Card. They don't have any idea where the card is where the PIN is as it is not tracking delivery. Please do not switch to Santander. If there is possibility I can rate tem ZERO STARS**********
Regards

santander are introducing massive charges for non profit making companies they boast you can use the uswitch service i,m finding this is sheer hell i,ve been battling for 2 weeks with virgin and nat west and no progress still another 3 on list to go at i doubt i wil get anywhere its an impossible situation i,m being screwed by santander yet can,t move!!!!

ZERO STARS. I recently had the misfortune to use this organisation for the second time in two years. On both occasions CASS did absolutely nothing to resolve my switching problems. I had to sort out my own Direct Debits and balance. Genuinely not sure why they exist. Very slow to reply to queries and when they do reply do absolutely nothing to resolve issues. Totally ineffective and unprofessional. CASS unfit for purpose

CASS transferred some direct debits, but that was it. Everything that was through PayPal or similar, or through my debit card, had to be done manually, and they didn't tell me what they hadn't transferred so I didn't know until I was contacted by various people asking for unpaid bills! Also it didn't transfer the payments at the same time as closing my old account, so my old account got overdrawn and I got some threatening messages from my old bank until I eventually managed to close the old account via a very awkward phone call. Very disappointing.

several large organisations mess up the process! eg British Gas - got an email with the wrong details on, Tesco - said the DD to the new bank was 'inactive' - but it went through. not the seamless experience, although the issues were not the banks, but big organisation holding a DD mandate - their systems clearly can't cope with the switching service.

I made a current account switch to First Direct back in July 2024, with a view to getting the £175 cash incentive. Earlier this month, I was told there was no cash incentive to be claimed as I HAD MISSED THE SWITCH by two days. I said: "I thought the switch was down to you as a bank?" I was then advised: "well, the rules are the rules". So, I then switched to Lloyds bank for £200 and perks, and when I opened my account following a switch yesterday, the £200 incentive had been paid in. Go Lloyds! First Direct who??

Switched current accounts on the promise that it would be "Seamless". Like everyone else who has reviewed CASS, I found that is NOT true, the process requires much user intervention and neither my pension or benefits providers said they would act on the "messages" from the old account. Also a direct debit failed, both my new bank and the payee refused to take responsibility and just blamed each other...
I complained to the Ombudsman who dismissed the complaint so that has now been escalated again. I complained to CASS saying that the switching process is not fit for purpose and giving much detail, they dismissed my concerns. They don't even give a name on their emails......just "CASS!
SO NOW YOU HAVE BEEN WARNED - DO NOT USE THE SWITCHING PROCESS, IT IS NOT FIT FOR PURPOSE!!!!! EVERY FAULTY PARTY WILL BLAME ALL THE OTHERS.

This service creates genuine, time consuming, headaches. I reiterate the experiences of others here.
As a business I lost...
- all my payees information
- very important access to all my bank history, unless I want it on paper (downloads/digital data is removed despite my requests). Fortunately, after some grief, I can fix that using an OCR program provided with my scanner.
The result is quite a few hours of extra work. I have complained to the switching service using their Contact Us form, but I am not hopeful, as the other complainants have indicated, and seemingly they were not listened to. I hate to think that consequently you will also have these problems when you switch. Honestly the word Guarantee does not mean much, unless it clearly states what you get when it goes wrong. In our cases I suppose help and a remedy (for all future users) please?

Switched from hsbc to Lloyds and promised all would be plain sailing and I would not be inconvenienced. Wrong. Direct debit for my Halifax credit card has not been transferred. Both Lloyds and switching company are completely disinterested. Have tried many times to contact Halifax but their minimum wait time is 30 minutes. I endured a long wait once but when the call was finally answered the operators English was so poor that I couldn’t understand him and vice versa.

I switched a business account from one bank to another.

Information was lost during the switch and both banks blamed each other.

The Current Account Switch Guarantee promised:

"​​It's simple to switch. All you have to do is:
* ​Pick a new bank account
* Choose a switch date
* Let your new bank do the rest​."

This is not true.

I tried to contact currentaccountswitch.co.uk but they are not interested.

If there are problems switching, CurrentAccountSwitch should be interested to hear about it. You should be monitoring that banks are doing switches reliably.

Disappointing.