Currys - Chelmsford Avis 

I bought an xbox for my daughter, together with a special edition controller.
The whole process was smooth, efficient and professionally managed.
My daughter loves her xbox and the recommended controller. Thank you Curry's.
My only advice, you may wish to consider using different delivery supplier. Despite both items being at their depot at the same time, only one was delivered on the date stipulated. I went onto DPD's tracker, which had confirmed receipt, and it stated in the evening that due to problems in the Chelmsford area, there will be a delay with delivery until the next day. So, how come the controller was delivered? The delivery driver tried to suggest the item hadn't been delivered to the store, therefore blaming Curry's. So why did DPD state they had it and then blame delivery on made up problem in the area? Not the first time I've had problems with DPD - should stand for Don't Provide Delivery...
Anyway, finish on a positive, I found my Curry's experience excellent.

What's happened to you. Went in to buy a TV and told to speak to the person in a green hi Viz. Waited 10 minutes as he was trying to sell mobile phone plans to a couple to be told to wait. Waited 10 more minutes to watch him walk around with an iPad pairing people up to staff doing nothing! New the TV I wanted just wanted to buy it. Got told by the cashier he will be 5 minutes and when I did speak to him passing got told he had 2 more people waiting! Went to Argos and bought it the same price and within 10 minutes from ordering to collection. Will not be back

Mark on till was very helpful

Went into Curry’s for some advice and a new iPhone,
Ben helped me without selling things I did not need, using interest free made it an easy expirance. Thank you Ben.

Attentive sales person . Manny was excellent , knowledgeable & informative which enabled us to make the right decision.

The gentleman that served me was helpful and knowledgeable on item I purchased

Great advisor

Purchased a fridge for delivery, a quality product at a fair price and delivery options, good communication leading to delivery, recommended

Excellently knowledgeable staff, good product, fast and helpful delivery. No problems at all.

Staff were so helpful, explained the difference between tv models and guided us through what we personally required in our sky package.

The delivery drivers were brilliant

Dear Sir/Madam

I am writing to compliment Stuart at the Chelmsford branch of curry’s for his exemplary customer service.

I purchased a fridge freezer from the showroom stock on 10th August and received brilliant assistance and information from him then. However when the item was delivered it was damaged and the delivery men also managed to cause some damage to my front door and limestone floor. I refused to accept delivery and they took it away.

I went into the store expecting just to be offered a refund and Stuart arranged with the manager to replace the damaged item at no extra cost. It was then delivered and installed perfectly.

Due to Stuart’s professionalism I have gone from being very cross and vowing never to use Currys again, to being very impressed and happy to tell everyone how well Currys have dealt with the issue and sorted it out rather than fobbing me off, which is unfortunately what I have come to expect these days.

Kudos to Stuart.

Best wishes

Carol Ridley

Jasne. Napisałbym to po brytyjsku stanowczo, ale rzeczowo, żeby opinia wyglądała wiarygodnie i jasno pokazywała, dlaczego jesteś niezadowolony:

⭐ Very disappointing delivery and customer service

I bought a dishwasher from Currys on Monday and paid an extra £35 specifically for NEXT DAY delivery.

The dishwasher arrived the following day, but unfortunately it had been damaged in transit. I then had to go to the Currys store myself to arrange a replacement.

What I find completely unacceptable is that, despite paying £35 for next-day delivery, I was told that the replacement could not be delivered until Friday.

So I paid extra to receive my appliance quickly, Currys delivered it damaged, and now I have to wait several more days for them to correct a problem that was not caused by me.

To make matters worse, I also had to bring the damaged dishwasher into my home, where it now has to sit and take up space until Currys finally collect it on Friday.

What exactly did I pay the extra £35 for?

I understand that things can occasionally get damaged during delivery, but when a customer has paid extra for next-day service, I would expect Currys to prioritise the replacement and resolve the situation as quickly as possible.

Very disappointed with the way this has been handled. I expected much better customer service from a company like Currys.

The ease of finding what I wanted on the website, the delivery options and most of all the speed that my purchase was delivered for free (the next day after my order).

I was served by a kind employee who took his time to sell me the correct product which was out of stock. As a result, he gave me options for a possible order and the pick up method. The product arrived, to my highest level of satisfaction, on that very day he had mentioned, thank you very much 🙂

The Sales staff were good, however due to a malfunction in the ordering process in the store, I am now waiting to be reimbursed £840, not a small some. I have been told I will have to wait 7+working days before I get my money. As the issue was caused by a Currys failure my view is that the money ought to have been put in my bank the next working day .

Good Service

We seemed to be a long time in the store. My husband went to find someone. The first person was not very helpful. We managed to find someone else he was much better. He did need to go and get the right code to access the sale which seemed to take a long time. But we did get sorted eventually.

The staff was knowledgeable and explained well. I was well informed and able to make a decision on what I wanted to buy

The member of staff was very helpful and knowledgeable. He was also very an accommodating and patient. The store did not have the item in stock but it was ordered for next day delivery.