Currys - Colchester Avis 

Click and collect easy to do. Was able to purchase online using digital gift cards and credit card for balance. Received an email and txt message 2 days later that my item was ready to collect. When I went to store to collect, staff member asked for my name and the item I was collecting and quickly retrieved it. He then asked for last 4 digits of credit card I used and so checked out my item on the Currys system and I received an email with my digital receipt. All easy and staff friendly and polite.

We wanted a printer that was on offer, was told as it didn't come with the original packaging and that we would had to purchase ink ,that should have been included , at an extra cost of £145
Ended up spending more than we wanted on an alternative model

The lady who served us knew the job really well and told us all about a condenser dryer .Would recommend the lady concerned .10 out of 10 to her

Always friendly staff and always willing to help.

Wow .. where to start.. i bought a cooker, paid for installation and recycling.. delivery day arrives.. engineer/fitter refuses to fit the cooker in the place there has been a cooker in excess of 25yrs.. ok I can handle that.. H&S and all that... refuses to take new cooker back , so the refuses to take old cooker away... fine. Then comes the nightmare of trying to get a refund for the£140 cost of installation & recycling... its taken me almost 4 months, countless phone calls and promises the refund will be in my account "within 14 days" .. hours on the phone. Eventually someone says you must go back to the store in Which you bought the cooker... go in store.. speak to a lady who fobs me off .. go to a lovely helpful lad , Mario at Stanway store..he helps me.. calls the manager ..who is the young lady who fobs me off in first place.. wow! Just wow!!! Eventually after over 90mins Mario manages to get my refund processed... yippee... thank you Mario! There is no complaints dept, no complaints email address, no complaints telephone number... so basically Curry's doesnt give 2 hoots about your customer experience just getting your money! I will NEVER buy another thing from curry's!!! Absolutely dreadful! A brand that i once trusted to be a quality brand and service is absolutely abysmal!!!

The staff could have been welcoming and respectful . Just a personal experience.

FORMAL COMPLAINT: Final Right to Reject & Request for Full Refund
To: Store Manager / Customer Resolution Team
Retailer: Currys (Colchester Tollgate Branch)
Date: 4th October 2026
RE: Persistent product defect and exercise of statutory rights
• Item: Lenovo Yoga 7 2-in-1 Laptop
• Purchase Date: 10th June 2026
• Purchase Location: Currys Colchester Tollgate Store
• Transaction Details: Till 4, Receipt 049366
• Transaction Time: 10:51 AM
• Full Purchase Price: £929.00
• Transaction Reference: 2241004202606100093662001
Dear Store Manager,
I am writing to formally log a complaint regarding the Lenovo Yoga 7 2-in-1 laptop purchased from your Colchester Tollgate store on 10th June 2026, and to give notice that I am exercising my Final Right to Reject the goods under the Consumer Rights Act 2015.
The laptop has an inherent defect with its network driver, causing the device to remain permanently locked onto a 2.4GHz Wi-Fi band and completely failing to change or connect to 5GHz networks.

Furthermore, I must highlight the severe disruption this process has caused. Preparing this laptop for repairs and testing has required an immense amount of personal time. I have been forced to repeatedly back up my entire digital life, wipe the machine, and spend days reinstalling software, configuring settings, and restoring files from backups. To be expected to undergo this exhausting cycle yet again for a flaw that Curry's failed to fix the first time is entirely unreasonable. I have tried to send to email from the first complaint tracking number554234 but 3 replies stating that the complaint is now closed, even though it should have raised questions about Curry's so called fix. I still believe they just 'Factory Defaulted' the laptop.
Under Section 24 of the Consumer Rights Act 2015, a retailer is permitted only one opportunity to repair or replace a faulty item. Because your formal repair attempt in Newark failed to resolve the problem, I am no longer legally obligated to accept further repair attempts, store diagnostics, or another round-trip to Newark.
As this item is less than 6 months from the date of purchase, Section 24(10) of the Act stipulates that you are not permitted to make any financial deduction for usage. I am legally entitled to a full reimbursement of the original purchase price.
The Act also specifies that a remedy must be delivered without causing "significant inconvenience" to the consumer. Forcing me to make another physical round-trip to the Colchester Tollgate store to hand over a device that Currys has already failed to fix constitutes significant inconvenience. Therefore, I request that you either process this refund remotely or provide a prepaid DPD or Royal Mail shipping label so the device can be returned by post.
Please respond within 14 days confirming that a full refund of £929.00 will be processed and detailing how you will arrange the postage or collection of the laptop.
Yours sincerely,
Steve Fitzgerald

Complaint Emailed to Curry's
"UPDATE 10/10/2026: Curry's provided reference CUR75908 on here to look good publicly, but their internal email systems are completely broken and actively blocking my consumer rights. Every fresh email sent to the provided address is instantly auto-rejected within 60 seconds as 'case closed', meaning no human is honoring the Consumer Rights Act 2015. The Lenovo Yoga 7 (£929.00) remains broken after their failed Newark repair. I am being locked out of a legal refund by a computer bot. Avoid at all costs." I was given Ref CUR75908 to contact a Tracy at Curry's with all my details but It will never get there because the system in place at Curry's blocks keep blocking all my emails

Dan served us on what looked like a very busy Sunday afternoon, I was in two minds about what laptop I wanted and very calmly answered all my questions until I made a choice. I have a lovely new hp omnibook with a 3 year service plan(great upselling), Dan is a credit to curry's in which we told him Well done

Helpful and informative assistant when I purchased my carpet washer .

Should be minus a million strars
Waited all day for my elderly fathers fridge freezer to arrive into his new retirement flat
Hes not moved for over 50 years
So far the experience has been utterly disgusting and Currys didnt disappoint just another unprofessional unreliable company
we were last to be deliverded and for 45 minutes the tracking app said they were delivering
They werent
Rang currys helpline that took ages with ai bot and listen to this message press 1 press 17 enter this enter that and finally a human
The delivery driver has gone home
Didnt want to do the last delivery
no communication
no email
no text
no phone call
he just went home
Dont you think i wanted to be back home too with my kids
But now the move for monday has to be cancelled
I had to explain to the retirement home manage who was waiting to turn of the entrance alarm that currys had just gone home
my poor dad all boxed up to move but because currys driver was tired to finish his day of deliveries everyone else can fcuk themselves
I asked for confirmation by text or email from currys to proof to the removal company-manager-my dad that the move wasnt happening because the driver went home and instead of understanding - helping or just sending a simple message - he declared no im ending this call
unbelievable
what is this world coming to

Returned an item without receipt as I had lost it. The assistant found the purchase in their records and refunded me. Bought another product of higher quality. Splendid service. 5 stars.

The TV and Audio member of staff, Marlie was superb.
Her knowledge of the Tv was very good and she was able to answer all my questions, which made the experience so much better.
She went above and beyond detail all the discounts I could have through Currys and even found a discount i could apply for from the manufacturers.

Extremely helpful from start to finish. A truly engaging gentleman, a pleasure to meet such a salesman.

Hey guys at Currys in tollgate in Colchester it's Michael bulat here firstly I would just what a very nice store you have loads of awesome tech and plenty to choose from.i would just like to say a big massive thank you to the nice friendly Scottish guy for taking the time to tell me more about the Sony bravia 65 inch QD oled I brought yesterday and showed me all the features on the the TV and gave me more info thank you very much for that. I would also like to thank the really cool and friendly rock/alternative girl with the long pink hair and the cool piercings for her great customer advice as well and told me more about my t.v and the delivery schedule as well and I would just like to say a big massive thank you to Nick for looking after me and also told me more info about the t.v and all the features and also helped me with my soundbar and TV unit and helped me out with the creation app and great sales skills that's for all of you thanks once again and see you in the not so distant future from Michael

Very knowledgeable and helpful member of staff (Roisin) who was able to support us to ascertain which products would be most appropriate for our needs.

Thanks to John for excellent and kind service for resetting our phone. Great service, thanks. Two grateful customers.

The PS5 we bought is great. The service in the shop by the young customer advisor was great but unfortunately I paid for the product on a gift card and debit card but their system glitched and I had to go to another desk. Between those two minutes, the balance was £0 on the gift card but the sale wouldn’t go through. I had to leave the shop with no receipt for funds and no product. Apparently it happens a lot. I had to make a bit of a fuss to get it in writing what had happened before I left and even then, the email was light - a hand written note is not acceptable. I was leaving a shop £610 lighter and nothing to show. I didn’t find this professional at all. I then had to wait 2 days before getting the funds back which meant I was late for the birthday present which I then bought online with curry’s. I paid £10.99 for delivery which still turned up late. The whole situation was awful; the only saviour was the young man that helped me and stayed with me while I was asking for an email confirmation of the situation (hence a 3 - otherwise a 2 for the poor systems in the store).

It fairly quick once we found an assistant. We are both disabled and use walking aids so it can be a bit of a struggle having to look for staff.

We purchased a washer dryer on 31st July 2026 from stanway store. After using a couple of times water started leaking from door making floor wet. This morning a engineer came out to repair said it was not 🤞leaking from door but from drawer, after adjusting water pressure he left. Put a wash on and low and behold still leaking from door as told to engineer. Phoned engineer straight away, cant come til Monday 5th October due to ordering parts, then get an email saying actually parts out of stock probably around 21st October!!
Not good enough so spend nearly 3 hours on phone being transferred to 9 different people trying to get an uplift number to get a refund but still no joy so having to drive an hour to store to try and sort

The member of staff I spoke to was so lovely and helpful
I have been to curry’s on several occasions and never recieved the lovely service I received this week
The lady I spoke to is a
Credit and should be rewarded accordingly