Currys - Grantham Avis 

Exceptional customer service from Marjorie

We visited Currys in Grantham on 28/09/26 to purchase a microwave for our new home. The store was clean, tidy and well stocked, and overall it was a pleasant experience.

There was one area near the tills that appeared to be cordoned off or undergoing some work. Unfortunately, it wasn't particularly clear that we couldn't pass through this area, so we ended up walking from the customer lift towards what we thought was the till area, only to reach a dead end and have to double back.

We were using the lift because my boyfriend had recently been discharged from hospital following an operation, so having to walk back on ourselves was particularly inconvenient. Some clearer signage around the temporary obstruction would definitely have helped customers, particularly anyone with mobility issues.

However, once we reached the till, our experience was completely turned around by Marjorie. She was incredibly friendly, helpful and genuinely went above and beyond to make sure we received excellent service. She noticed my boyfriend's bandages and immediately offered to help us carry the microwave out to the car, which was incredibly thoughtful.

Marjorie was an absolute pleasure to deal with. She was warm, friendly and lovely to chat to, and her customer service really stood out. It's clear that she genuinely cares about helping customers and making their experience a positive one.

A huge thank you to Marjorie for going above and beyond — she is a real credit to Currys. Please pass on our thanks to her!

Everything explained fully in detail what I was purchasing by Zara assistant couldnt fault.

I believe that there is room for improvement in your customer service standards. When I declined the insurance, N discarded the leaflet in an abrupt manner, and when my card was initially declined by the terminal, N and W reacted as if I had committed a wrongdoing. Fortunately, we were able to resolve the payment issue using our banking application while in their presence, though the staff maintained a similar attitude toward another customer who brought in a washing machine; it felt as though if you do not purchase the insurance, you are not considered a valued customer. What they do not know is that I have already spent thousands in the same store on items such as a washing machine, dryer, fridge, plasma TV, coffee machine, computers, and laptops. Never again.

The service I had from one of the staff namely Will was above and beyond, he was very helpful and knowledgeable,and extremely patient. Very pleased.

Very quick service from initial identifying what I wanted to ordering to collection - very easy.

Very helpful and polite

I went into the Grantham store with the intention of buying a laptop. There was a dearth of staff, just 1 person around and he said I will get someone to help.

Over half an hour later, still no one turned up to help me, so I walked out in disgust.

It would seem Curry’s are focusing on their online business rather than the shop.

In the end I did buy a laptop, just not from a Curry’s store.

Always receive great service. The staff are very helpful and knowledgeable.

I wanted a new iPad and tried Curry’s online and they had what I wanted and it was ready for collection in less than 24 hours. I was impressed by the efficiency at the collection point, all in all a good experience.

No one around to ask for advice. Waited over 10 minutes to pay for item. Queue behind, decided to leave without buying. Terrible service at Grantham.

My wife and I had a very positive experience at Curry’s in Grantham when we went to purchase an electric hob.
The salesperson, Kara,was very knowledgeable and explained the product clearly . We started our visit unsure whether to buy but she convinced us that we were doing the right thing.