Currys - Wednesbury J9 Avis 

After continually contacting Currys and members of their Contact Social Team regarding a Click and Collect order from Curry’s Store Junction 9. I still find that the issue has not been sorted out. I write a review on this platform Trustpilot and a member of Currys team ask me to contact them which I’ve continued to do to my utter astonishment I find myself in the same situation. I’ve been charged for a JVC TV I DID NOT COLLECT from their store. I’m aware that CCTV footage is removed after a number of days and I’ve brought this to Currys attention. I did not collected and take that TV from their store store so if it’s not in their store room where is it. I’ve now but in a Formal Complaint to Currys again I’ve had no response from them. I’m now looking to contacting Currys Ombudsman with an Official Complaint. I’m absolutely disappointed and disgusted at the low level of professionalism and customer service I’ve received and as I explained to Currys at a particular difficult time a family loss.

Very good experience

The staff was very helpful and polite

Bought a coffee machine from Currys and had it delivered on time to the Wednesbury store for collection.

The collection process required checking quite a lot of information, but I understand this is to make sure the order is secure and handed to the right person. The staff were also very polite and helpful throughout the process.

Overall, a smooth experience. 👍

I would like the staff to be a bit more knowledgeable about the features of the various products; while I understand that it is impossible to know everything about every product, consumer choices are often heavily influenced by the information they receive. If that information is incomplete or inaccurate, it can negatively affect the purchase decision or even lead to a lost sale.

Great customer service experience.

As usual, quite an average experience. Lack of staff to support with the purchase. When finally someone arrives to assist they are mostly disinterested and unhelpful. Its a pitty that Curry's is the largest electeronics retailer and hence customers are not left with many options; especially for instore experience

Easy to order, easy to pay. Said what they were going to do and did it, Came on time. Simple transaction.

Quick, efficient and friendly staff.

Your staff were very helpful, friendly and polite. They could not do enough for us.

Friendly, knowledgeable and quick service made my purchase very easy

Delivered well with in the time slot.

Lovely telly sales assistant was nice

We had a lovely assistant named Julija did everything for us very quick and easy.

FROM THE LITTLE GIRL IN THE STORE TO THE DELIVERY GUYS IT WAS GRATE.

I went to the Currys Wednesbury store to cancel a laptop order (Invoice 273030) that had been completely misrepresented to me by a salesperson regarding its hardware specs.Because the laptop hadn't arrived at the store yet, I never took the separate £19.99 charger that belonged to the order, expecting to collect everything together. When I went to cancel, the store cashier processed the laptop refund, but the store manager, Sam, openly accused me of taking the charger. She looked at me with deep suspicion and stated: "I do believe you took it."I was completely humiliated. I immediately asked her to check the store's CCTV footage to prove I walked out empty-handed on Saturday. She dismissively replied that she "didn't have time for this." It is disgusting to treat a paying customer like a thief because you are too lazy to check your own security cameras or run a simple stock take—which would reveal they have an extra charger in their inventory. Currys is currently wrongfully withholding my £19.99. I have escalated this to head office (Incident Ref: 09431576). Absolute worst customer management I have ever experienced. Avoid this branch.

Great friendly staff and they always have what you need

I purchased two Samsung TVs from Currys Wednesbury on Wednesday. Unfortunately, after receiving my order, I discovered that one of the TVs was faulty, so I returned to the store the following day with both TVs.

I was initially served by Amy at the returns counter, who was absolutely lovely. She was kind, caring and, most importantly, she genuinely listened to what I was saying. She did everything she could to help with my return and treated me with patience and respect throughout. Amy is a real credit to Currys.

Unfortunately, my experience changed completely when the returns supervisor became involved. What should have been a relatively straightforward return began to feel more like an interrogation. I found her manner unprofessional and dismissive, and while I was trying to explain the issue, she was sucking on a sweet, which only added to the impression that my concerns were not being taken seriously.

My return was initially refused before the TV had been fully inspected or tested. During the conversation, I also felt as though I was being accused of changing my story and that there was an insinuation that the damage had occurred after purchase. This was extremely frustrating and embarrassing, particularly as the discussion was taking place in front of other customers.

After a lengthy back-and-forth, the supervisor eventually agreed to carry out a full diagnostic test on the TV. The test confirmed exactly what I had been explaining from the beginning — the TV was faulty. I was then given a full refund.
What disappointed me most was that, even after the diagnostic test confirmed the fault, I received no apology or acknowledgement for the way I had been treated beforehand. A simple apology would have gone a long way.

Currys is a customer-facing retailer, and one of the main reasons people still choose to visit a physical store rather than simply purchasing online is the opportunity to speak to someone face-to-face and receive good customer service. Experiences like this undermine that advantage.

Thankfully, Amy demonstrated exactly what good customer service should look like. She was professional, compassionate and genuinely wanted to help. If anything, Currys should be looking at employees like Amy when considering people for future management positions.

Five stars for Amy and her customer service. Unfortunately, the overall returns experience was extremely disappointing.