Plus de 300€ perdus.
Plus de 300€ perdus.
J'ai commandé un maximum de soutien gorge avant de partir en vacances, pour être sûre d'en avoir un à ma taille. Bon, finalement, rien n'allait. Je renvoie. Une complication sans nom pour renvoyer aux Royaumes Unis (documents de douanes etc). Je m'applique et je fais tout bien. Je paie le retour. Un mois plus tard, toujours pas arrivés. Un mois et demi après : Articles détruits.
Évidemment, je ne retoucherais rien.
Réponse de Curvy Kate
Hello,
Thank you for taking the time to share your experience. We're very sorry to hear about the difficulties you encountered with the return parcel you have sent.
For international returns, we are able to process a refund once the items have been successfully delivered back to our warehouse. However, if you haven't already, we would encourage you to contact our Customer Support team directly via email, as we'd be keen to review the situation and help where we can.
As the parcel was sent using a carrier arranged independently, we would also recommend contacting the shipping provider directly. They will be best placed to investigate what happened to the parcel and advise on any available next steps or compensation options, particularly if the shipment was lost or destroyed in transit.
Best wishes,
The Curvy Kate Team