Bought the half billionaire's Easter egg having seen it on FB. I'm now obsessed. Which is unfortunate as I've been pretty chocolate-addiction free for the past few years. I seem to have relapsed an... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I purchased the Easter Hamper post Easter, as there was a nice little discount and it gave me the option of trying lots of things. I was thinking about purchasing birthday cakes from them in future if... Voir plus
We ordered a last minute cake for a relative's birthday. It arrived exactly on time and in excellent condition. We did as suggested and put it in the fridge until the day. On the day we took the ca... Voir plus
L'entreprise a répondu
I ordered using a gift card , which was accepted and deducted from the total. When I received the confirmation invoice it showed the whole amount, without taking the gift card into account. There was... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Luxury London cakes, macarons, biscuits and more delivered to your door by courier. Delicious award winning cakes for any occasion. Personalised for you.
Coordonnées de contact
3,7
Moyen
797 avis
A répondu à 52 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great taste, questionable price point
I purchased the Easter Hamper post Easter, as there was a nice little discount and it gave me the option of trying lots of things. I was thinking about purchasing birthday cakes from them in future if they held up. The packaging was gorgeous, although I was a little surprised when I picked it up because it wasn't very heavy. Everything was smaller than expected. At first, I thought the 6 inch cake was a tiddly one for Easter, but nope, this is the standard! Now, I'm happy not to be wasting any because our family is small, but I did a quick calculation and it works out at £8 a slice if you're buying a regular slice?! That would be pricey at a sit down restaurant with garnishes and extras! Now, the taste itself was absolutely divine, but gorgeous as it was, I just don't think that can be justified, so I'll be looking elsewhere for special occasion cakes sadly. This was a fun experience, but we're one-and-done.
18 avril 2026
Avis spontané
Rip off - Wrong product sent - Tiny
the cupcakes were a gift for mother in law. They are embarrassingly tiny! Also, the specific flavours i ordered weren't the ones we recieved. 3 of them had nuts on and i live with my wife who has anaphylaxis reaction to nuts!!! Total rip off/scam. I got home from work all excited to here what my mother in law thought of the gift and she awckwardly had to explain and i knew straight away that she was disspointed. She said, if you paid more than £8 for them you need to complain. THat plus the huge risk to my wife from nuts and which was a result of not being sent what i ordered, is the reason for the complaint. I hope i get money back!!!
15 avril 2026
Avis spontané
Danger! Think Twice Before Ordering
Bought the half billionaire's Easter egg having seen it on FB. I'm now obsessed. Which is unfortunate as I've been pretty chocolate-addiction free for the past few years. I seem to have relapsed and am contemplating bulk buying before they run out. Only buy if you have a huge family/enormous willpower/are going to give them away immediately.
10 avril 2026
Avis spontané
Réponse : Cutter and Squidge
Hi Gill,
We are so sorry. And also... not sorry at all.
We did consider putting a warning on the packaging but honestly we weren't sure "dangerously good" would put anyone off. It seems we were right.
Your relapse is entirely our fault and we accept full responsibility. The bulk buying idea is, objectively, a very sensible plan and we fully support it. As for the willpower option... we've heard that's a thing some people have. We wouldn't know.
Welcome back to chocolate. We've missed you and we're not letting you go again! x
Avoid! Did not deliver as promised.
Awful. Didn't deliver birthday gift on time as promised, then provided almost amusingly poor customer service - provision of irrelevant and disinterested responses. It's the last time for me.
14 avril 2026
Avis spontané
Réponse : Cutter and Squidge
Hi Lucy,
We're really sorry. The delivery failure was down to a delay at DPD's Hinckley depot and we understand that's no comfort when a birthday gift doesn't arrive as promised.
Reading back through your emails with our team, we can see why the conversation felt unsatisfying. You asked about a refund as well as a replacement, and that question wasn't properly addressed. To be clear, your replacement has already been sent and that is how we make the situation right. A refund alongside a replacement isn't something we're able to offer. We're sorry that wasn't explained to you clearly and kindly at the time rather than left unanswered.
If there's anything still outstanding please do reach out at hello@cutterandsquidge.com and we'll make sure you're looked after.
Rejected gift card
I ordered using a gift card , which was accepted and deducted from the total. When I received the confirmation invoice it showed the whole amount, without taking the gift card into account. There was an option to correct for a 'forgotten' gift card but when I tried to do this it said the card was not valid. I cancelled the order. I have no idea how to use the gift card and conclude that this is a scam.
14 avril 2026
Avis spontané
Réponse : Cutter and Squidge
Hi there,
Thank you for leaving this review and we're really sorry the checkout experience caused so much confusion and concern. We completely understand why seeing the full amount on your invoice felt alarming.
What most likely happened here is that our invoice displays the original order total rather than the amount charged after gift card deduction. The gift card will have been applied and the correct amount taken, but we appreciate that seeing the full figure without that clearly reflected is genuinely confusing and something we want to look at improving.
We want to be absolutely clear that our gift cards are legitimate and work exactly as they should. We'd never want anyone to feel that way about us and we're sorry this experience led you there.
As we haven't been able to locate your order from the details provided, please do reach out to us directly at hello@cutterandsquidge.com with your gift card details and order information and we'll get to the bottom of exactly what happened and make sure your gift card balance is intact and ready to use. We really hope you'll give us the chance to put this right.
Birthday cake
Just received the most amazing cake from cutter & squidge for my son’s 14th birthday . I ordered the chocolate fudge cake and it was the most sumptuous, gooiest and delicious cake I’ve have tasted for a long time . Fabulous service and delivery couldn’t fault at all . Will certainly be ordering our next celebration cake from you very soon 👍❤️🎂😋
11 avril 2026
Avis spontané
Réponse : Cutter and Squidge
Hi Katey,
Sumptuous and gooey... honestly those are two of our favourite words and we'll take them! We're so happy the chocolate fudge cake was everything a 14th birthday deserved. It's one we're really proud of so hearing it landed like that genuinely makes our whole kitchen team smile.
Happy birthday to your son from all of us at C&S! We can't wait to be part of the next celebration too. x
DELICIOUS CAKE
We ordered a last minute cake for a relative's birthday. It arrived exactly on time and in excellent condition. We did as suggested and put it in the fridge until the day. On the day we took the cardboard sleeve off it whilst it was still chilled and then left it out for about 4 hours at room temperature. We ordered the Chocolate Fudge Caramel Cake and it was thoroughly enjoyed by everyone. Would use this company again and would buy this particular cake again.
28 mars 2026
Avis spontané
Réponse : Cutter and Squidge
Hi Lynda,
This has really made us smile! We're so happy the Chocolate Fudge Caramel Cake was a hit all round, and we love that you followed the serving guidance so perfectly. Chilled out of the sleeve and then a few hours at room temperature is exactly the way to get the best out of it, so it sounds like every bite was just as it should be!
A last minute birthday cake,which arrived on time and enjoyed by everyone... that's everything we set out to do. We can't wait to be part of the next celebration. We hope to see you again soon! x
Easy and User Friendly
It was super easy to view the products and place my order.
7 avril 2026
Avis spontané
Réponse : Cutter and Squidge
Hi Itta,
We work really hard to make sure finding something delicious and getting it to your door is as enjoyable as the cake itself, so this genuinely means a lot.
We hope whatever you ordered was every bit as good as the ordering experience. We can't wait to see you again soon! x
The product was bought as a gift and…
The product was bought as a gift and the recipient absolutely loved it. The items were beautiful and very high quality.
22 mars 2026
Avis spontané
Réponse : Cutter and Squidge
Hi Lynda,
This is the loveliest thing to hear — thank you so much for sharing! Knowing that your recipient really enjoyed your gift makes everything we do feel worthwhile. There's nothing better than a gift that truly lands!
We hope you'll be back to treat someone else soon — or perhaps yourself this time. You deserve it just as much! x
Flexible customer service
Had some challenges just outside of the window that allowed me to edit my order - the team tried their best for me and ultimately came up with a solution that worked for all. Happy with the customer service - look forward to the brownies.
25 mars 2026
Avis spontané
Réponse : Cutter and Squidge
Hi Jamie,
This has absolutely made our day — thank you so much! We work really hard to make sure every interaction feels as good as the cake itself, so knowing that landed for you means the world to the whole team.
We'll make sure we will let the team know, honestly, this kind of feedback is the best part of the job. We can't wait to look after you again soon! x
Publicly embarrassed.
My kids bought me a birthday cake from this company. My celebration was held at a public event where 2 other people had birthdays also. Yes the cake was absolutely delicious and could not be negatively criticised in any way taste wise but I have never felt so embarrassed in my life. Whilst other people's huge cakes were brought out to them, I shrunk with embarrassment when mine was carried out and I saw the size of it. It was absolutely tiny and I felt so humiliated. There are expensive prices and then there is extortion. My cake was only big enough for two people. It was absolutely tiny and my kids had paid nearly 30 pound for it. I don't know how they are succeeding in business selling such tiny cakes for such exorbitant prices.
8 mars 2026
Avis spontané
Réponse : Cutter and Squidge
Hi Miss Kelly,
What a lovely thing your children did — and we're so glad the cake itself was delicious! But we're really sorry you felt embarrassed on your birthday. That's the absolute last thing we'd ever want, and we can completely understand how the moment felt.
We want to be transparent here — our cakes are individually handcrafted in small batches with premium ingredients, and they're designed to serve a smaller number of people than a traditional celebration cake. The serving sizes and dimensions are listed on each product page, and we'd always recommend checking those before ordering for a larger gathering — something we clearly need to make much more prominent so moments like this don't happen.
That said, we hear you — and if the size wasn't what your children expected when they ordered, we'd genuinely love to chat about that. Please do reach out at hello@cutterandsquidge.com with the order details and we'll look into it for you properly.
Your children clearly love you very much. We'd love the chance to make sure the next C&S birthday moment is everything it should be — for all of you!
Ordered £40 worth of products
Ordered £40 worth of products for a birthday. I wasn’t too impressed with the brownies. As another review pointed out, the baked goods were very sweet and very industrial tasting. The flavours were very limited and it was actually difficult to tell which brownie we were eating; they all tasted like chocolate! The chocolate bark was incredibly disappointing, disgusting even. It tasted like cocoa butter and sugar. It’s supposed to be white chocolate and raspberry. It looks pretty but is very low quality. The mini cookies were underwhelming; the carrot cake version tastes more citrusy than anything and the jam on toast version is just buttery. Not bad but not worth the money. Finally, the best part of the haul was the tomato chutney! It’s extremely tasty but for £3.99 you don’t get your money’s worth. We finished it in 4 teaspoons. Overall, for £40 worth of goods, I feel a bit robbed.
21 mars 2026
Avis spontané
Réponse : Cutter and Squidge
Hi Tyan,
Thank you for such a detailed and honest review — we genuinely appreciate the time you took to share this, even if it's hard to hear!
We're really glad the tomato chutney was a hit — though we're sorry it disappeared quite so quickly! On everything else, taste is such a personal thing and we'd never dismiss feedback like this.
What we will say is that everything we make contains no artificial additives, preservatives or flavour enhancers — which means what you're tasting in every brownie, every piece of bark and every cookie is exactly what went into it. Real chocolate, real butter, real fruit. For some people that's revelatory, for others it tastes different to what they're used to — and that's completely okay.
On the chocolate bark specifically — white chocolate by nature is predominantly cocoa butter and sugar, and ours is no different. The raspberry is there, but it's a delicate note rather than an artificial burst of flavour. We're sorry it didn't land for you.
We'd genuinely love the chance to find the right things for your palate — our range is much wider than one box, and we think there's something in it for you. Please do reach out at hello@cutterandsquidge.com and we'd be happy to point you in the right direction!
Absolutely great customer service and…
Absolutely great customer service and extremely fast response rate. Very pleased with them, will definitely order again
20 mars 2026
Avis spontané
Réponse : Cutter and Squidge
Hi Siya
Thank you so much for the praise, we will let our customer service team know and we look forward to helping you again soon x
Very disappointing experience
I ordered a birthday cake from Cutter & Squidge and unfortunately the entire experience was extremely disappointing.
The delivery (handled by DPD) was unacceptable. The driver left the box on the floor outside my building, in a place where anyone could have taken it. Even worse, it was left directly on the ground in an area where dogs regularly urinate. This is completely inappropriate for a package clearly labelled as containing food. The driver didn’t even attempt to ring the doorbell, despite me leaving clear instructions that I was home and available to let them in.
I contacted Cutter & Squidge immediately. Within seconds, I received what was clearly an automated AI response saying my complaint would be escalated. When a human eventually replied, they apologised but did nothing meaningful to resolve the issue. The only “compensation” offered was £5 off a future order, which I will not be placing. This is even less than the 15% discount already offered in the package, so it feels more like an attempt to get me to spend more money rather than a genuine apology.
As for the products themselves, the cake and cookies were very underwhelming, overly sweet, quite industrial in taste, and nothing special. On top of that, the birthday message I had included was cut off, with the final sentence missing, which ruined the personal touch.
Overall, a very poor experience from start to finish. I would not recommend ordering from this company.
18 mars 2026
Avis spontané
Réponse : Cutter and Squidge
Hi Lo,
Thank you for sharing this in such detail — we've read every word of it, and we're genuinely sorry the whole experience fell so far short of what it should've been.
On the delivery — we completely understand why seeing a food parcel left on the ground like that was so upsetting. What's important to know is that the outer box is a shipping layer designed to be discarded — every product inside is individually packaged and sealed, so the contents were completely protected and unaffected. That said, the driver absolutely should have rung your doorbell when you'd left clear instructions that you were home, and we'll be raising that with DPD directly.
The automated response and the follow-up that didn't meaningfully resolve things — that's on us, and we're sorry. You deserved a proper conversation, not a template. And we hear you on the £5 — we can see why that felt like an afterthought rather than a genuine gesture, and we're sorry it landed that way.
On the birthday message being cut off — we have maximum character limit for our gift messages and we're sorry the personal touch you'd put into the order was lost.
On the taste — we're sorry it didn't hit the spot for you. Our products are made fresh with no artificial additives or preservatives, and we're proud of that — but taste is personal, and we genuinely value the feedback.
If there is anything more we can do please do reach out at hello@cutterandsquidge.com and ask to be transferred to a human agent immediately.
Reply to C&S’s reply to my review…
If I could leave a no-stars review I would. I ordered a birthday cake for my daughter to be delivered to her in Cambridge. The website defaulted to my billing address and there was apparently no way of changing it. The people at C and S could not gave been less helpful. The cake will now be delivered to an empty house and my daughter won’t get her birthday cake. For shame. Disgusting service.
The cake has just been delivered to an empty house as I can see from the DPD photo sent to my phone. Although I gave 2 alternative addresses to deliver to if we weren’t in, no attempt was made to deliver to either of them. A cheesecake, left in the sun in front of our front door!!! Words fail me.
With regard to their claim (below) that I didn’t alert them to the error on their order form until the cake was ready for dispatch - this is completely untrue. As soon as I received the confirmation of the order I emailed C&S - it was a matter of seconds since I’d put in the order. They emailed back to say they noted the correction of the delivery address - this 3 days before the cake was due to be delivered. They made no attempt to correct the delivery details.
As it is, C&S have given me a refund for which I am grateful but my daughter didn’t get a birthday cake.
19 mars 2026
Avis spontané
Réponse : Cutter and Squidge
Hi Rosalind,
We completely understand how upsetting this was — your daughter's birthday cake not arriving as expected is genuinely the last thing we ever want to happen, and we're so sorry the day was affected.
We do want to gently explain what happened. The delivery address is confirmed in the original order confirmation email, and you didn't notify us of the error until after order has been dispatched with DPD so we were unfortunately unable to make any changes to your delivery address — that's a carrier limitation outside our control rather than an unwillingness to help.
Although the address error wasn't something we were responsible for, we issued a full refund as a gesture of goodwill because your experience mattered more to us than the technicalities. We hope that goes some way towards making things right.
On the cake being left in the sun — we completely understand why that looked alarming, and we want to reassure you properly. Firstly, it's worth knowing that despite the name, this is a cake designed to taste like a cheesecake — it isn't an actual dairy cheesecake. Our packaging is also specially developed with ice packs specifically to keep everything safe during transit and on the doorstep, and every product is lab tested to remain safe at ambient temperature for up to five days. Your cake was never at risk, even in the sun.
We hope everything has since been resolved to your satisfaction — but if there's anything still outstanding, please do reach out at hello@cutterandsquidge.com and we'll make sure you're looked after.
Lovely Eid gift for my family.
Lovely Eid gift for my family. I’ve purchased a few times from Cutter as gifts for others; the biskies, biscuits and nuts. Everytime the recipient was super chuffed. Lovely packaging and arrived as scheduled. Everytime you purchase you also accumulate points that you can use as money off for your next purchase. Would definitely buy again.
19 mars 2026
Avis spontané
Réponse : Cutter and Squidge
Hi Zara,
This genuinely made our whole team smile — thank you so much! Knowing that your Eid and other gifts brought you a moment of joy is exactly why we do what we do.
We put so much love into every bite, so hearing that it landed perfectly means the world to us. We really hope to see you again soon — there's always something new and delicious waiting for you! x
Well presented hamper
I have already ordered from here for Mother's day and now I am ordering for Ramadan. Beautiful selections and I know my mother in law loved her hamper so I am hoping this will be just as well received by my dear friend and her family!
17 mars 2026
Avis spontané
Réponse : Cutter and Squidge
Hi Farah,
This genuinely made our whole team smile — thank you so much! Knowing that your gift to your mother in law brought you a moment of joy is exactly why we do what we do.
We put so much love into every bite, so hearing that it landed perfectly means the world to us. We really hope to see you again soon — there's always something new and delicious waiting for you! x
My Daughter ordered a mother's day cake…
My Daughter ordered a mother's day cake it came on time and beautifully made. This cake arrived perfect.
15 mars 2026
Avis spontané
Réponse : Cutter and Squidge
Hi Paul,
Oh, this has absolutely made our day — thank you! We're so happy the mother's day cake hit the spot. It's one we're really proud of, so knowing it brought you and her joy means everything to us.
If you ever want to try something new, our team is always happy to point you in the right direction. See you next time! x
Great Mother’s Day gift box!
These kind of packages always seem a bit overpriced since you’re paying for the selection and presentation rather than the sum of the contents. That said, this was a beautiful package that was really well received for Mother’s Day, and actually quite decent value even laying aside what was a beautiful box and packaging. Will have to remember this for next year!
15 mars 2026
Avis spontané
Réponse : Cutter and Squidge
Hi Damian,
This is the loveliest thing to hear — thank you so much for sharing! Knowing that you thought the gift box was good value really makes everything we do feel worthwhile. There's nothing better than a gift that truly lands!
We hope you'll be back to treat someone else soon — or perhaps yourself this time. You deserve it just as much! x
Great taste, value for money
Have been a customer for over 5 years now and have never had a bad experience. Everything they make is next level and it’s all natural. My personal favorite is the raspberry ripple cake, but as I said I have not been disappointed by anything they make.
13 mars 2026
Avis spontané
Réponse : Cutter and Squidge
Hi Dave,
This genuinely made our whole team smile — thank you so much! Knowing that your orders have brought moments of joy is exactly why we do what we do.
We really hope to see you again soon — there's always something new and delicious waiting for you! x
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.