Paul and his team at Cycle Revolution are utterly incredible! I've recently purchased a new road bike from them. It's great to speak to helpful and knowledgeable people face to face rather than a cli... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Colchester team consistently go above and beyond expectation. Would not use any other store for bicycle needs. In store all team are incredibly helpful, totally knowledgeable and go the extra... Voir plus
We bought my wife’s bike from Cycle Revolution and they were excellent in terms of customer service and advice from start to finish. John helped find the perfect bike and assisted with buying th... Voir plus
I bought a new Connondale Moterra Neo LT2 at a big discount. Excellent service from the start from Alex who emailed regularly and even telephoned with updates. Bike delivered promptly and in perfect c... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vélos
- aussi dans
- Magasin d'accessoires de vélo
- Magasin de réparation de vélos
- Vente en gros de vélos
Écrit par l'entreprise
At The Cycle Room, we believe buying a bike should be exciting, easy and backed by expert support. Whether you're searching for your first bike, upgrading your current ride, or looking for the latest electric bike technology, we offer a wide range of quality bikes and accessories to suit every rider and every budget. As specialists in Giant and Liv bikes, our team is passionate about helping customers find the perfect bike for their lifestyle. From mountain and road bikes to hybrid, commuter, and electric bikes, we provide expert advice, detailed product knowledge and an easy, reliable shopping experience both online and in-store. Shopping with The Cycle Room means more than simply buying a bike — it's about finding the right fit for your riding goals with confidence. Whether you visit us in person or shop online, our team is here to offer guidance, answer questions and provide ongoing support before and after your purchase. With quality bikes, trusted expertise and excellent customer service, The Cycle Room is proud to be one of the best places to purchase Giant and Liv bikes and accessories online and in-store. Whether you're new to cycling or a seasoned rider, we're here to keep you moving.
Coordonnées de contact
Unit 27, Peartree Industrial Estate, CO3 0JN, Colchester, Royaume-Uni
- 01206 699311
- ridersupport@thecycleroom.co.uk
- thecycleroom.co.uk
4,7
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Great service from sales and bike servicing
We bought my wife’s bike from Cycle Revolution and they were excellent in terms of customer service and advice from start to finish. John helped find the perfect bike and assisted with buying through the cycle to work scheme.
The quality of service led me to get my MTB services there and they did an excellent job in fully servicing the bike so it rides like new again.
Thoroughly recommended
12 septembre 2025
Avis spontané
Efficient and quality service
Booking of a service was very easy, always polite and helpful. Service was a very good standard and efficient.
26 août 2025
Avis spontané
Unfortunately
Unfortunately, I must say with regret that the bicycle arrived to me damaged – the rear derailleur is bent. I don’t know if this happened during transport, and I am not blaming anyone. I work away from home and I am not at home from Monday to Friday. My son, together with my friend, assembled the bicycle, and my wife threw away the box. It turned out that the rear derailleur is bent, because the chain keeps catching, so the derailleur is misaligned. Since the box was thrown away, I didn’t even try to submit a claim, because I have no way to return the bicycle.
I went to Halfords to diagnose the issue, and they confirmed that the rear derailleur is bent and needs to be replaced entirely. It’s a great bike, but unfortunately, I have to state that it arrived damaged.
Thank you very much, best regards.
18 août 2025
Réponse de The Cycle Room
Thank you for getting in touch and for sharing the details of your experience. We’re really sorry to hear about the issue with your bike and we would have loved the chance to make this right. We’ve looked back through our records and we can’t find any previous call or email from you regarding this, so we haven’t had the opportunity to assist until now.
Great value for money
Found the products I was after at a competitive price and fast delivery. Everything went to plan. 5 Stars
12 août 2025
Avis spontané
The guys at Cycle Revolution are so…
The guys at Cycle Revolution are so helpful, friendly and knowledgable. My two Sons and I have been going there for bikes, accessories and servicing for the last 20+ years and wouldn’t go anywhere else. A real asset to Colchester. We go all over the country riding and can honestly say we haven’t found as good a shop as this. Thanks to the team.
16 août 2025
Avis spontané
First class service
Knowledgeable, friendly, helpful staff who love what they do. I wouldn't hesitate to recommend these guys and wouldn't go anywhere else for any bike needs in the future.
26 juillet 2025
Avis spontané
Very speedy communication
Very speedy communication, friendly staff and items delivered in perfect condition
11 août 2025
Avis spontané
From making my purchase online through…
From making my purchase online through to my new bike being delivered, Cycle Revolution were excellent. Customer service where polite and very helpful. Highly recommended.
19 juillet 2025
Great shopping experience
Great shopping experience. Had the product i was looking for. I emailed and got a reply quickly and answered my question.
The item was delivered quickly and well packaged.
18 juillet 2025
Do not but from here
They will take your money and that's it they do t want to know after that,I spent t£6400 on a 2023 giant trance elite +1.had a few problems with it from the go.now the motors blown and I can't turne the bike off it smells of burning plastic,so have to keep it out side in case it goes up in flames..only had it 37 days and they told me to take it to giant dealer nearest to me witch is 25 miles away,and give them the problems...37 days and 200km ..they wouldn't exchange it or refund me basicly told me to go do one...there a bunch of sharletons..I will be posting my exsperance with theses bandits on the usual bike forums...don't buy from here they don't give a crap once they have your money...
25 juillet 2025
Avis spontané
Réponse de The Cycle Room
Thank you for your message, and I’m genuinely sorry to hear about the issues you've experienced with your bike. We completely understand how frustrating that must be. After reviewing our records, we’re unable to find any sale of a Trance Elite under your name from our Norwich store, nor do we have any previous communication from you regarding a warranty claim for this model.
That said, we want to help clarify the process:
What you’ve been advised to do (take your bike to your nearest authorised Giant dealer) is standard practice across the cycling industry. This approach is in place to ensure convenience and faster service, especially when it comes to warranty issues like motor replacements, which can often be handled locally rather than returning the bike to the original retailer.
If you did purchase your bike from us and there's been any confusion or if you can provide more details, email us at support@cyclerevolution.net, we’d be happy to investigate further and support you however we can. We’re always here to help.
Great service and price
Great service and price from Bob and John when supplying my new bike
3 juillet 2025
Avis spontané
Great service and knowledgeable staff
My son and I popped into the store in Norwich oafter his Giant Talon back wheel locked up and had lose parts in it, on the off chance someone could advise us what is wrong, James kindly took a look at it and was very friendly and knowledgeable able knew exactly what the problem was, he went above and beyond for us and managed to fix it for us the same day. He gave us loads of advice regarding the rest of the bike. We will definitely be returning when it is due a service. Thank you for making my son's day he had been lost without having his bike.
5 juillet 2025
Avis spontané
Very helpful
The assistant I dealt with was very helpful and knowledgeable. The price was good also.
2 juillet 2025
Avis spontané
Great knowledge and amazing service.
Always love working with Dano, great knowledge and amazing service.
2 juillet 2025
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.