The cycle scheme process was quick and easy to follow, from signing up to collecting the bike took only a matter of days. The staff in store were helpful and efficient and made the signing and acce... Voir plus
L'entreprise a répondu
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Having used cyclescheme in the past, I was disappointed with this experience. I had to reapply to be able to access my chosen retailer. I spent over 40 minutes on the phone only to have a certificate... Voir plus
L'entreprise a répondu
From start to finish (going into shop and purchasing a bike) took nine days. I did badger my finance department in work a bit but you do what you’ve got to do. Communication from Cycle2work was very g... Voir plus
L'entreprise a répondu
Great process from start to finish, really helpful that the cycle shop knew exactly what I needed to do too :-).
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Cyclescheme is the UK's leading Cycle to Work provider, helping employees save on bikes and cycling equipment through a simple salary exchange scheme. We partner with thousands of employers and retailers across the UK to make cycling more accessible, affordable, and sustainable.
Coordonnées de contact
Cyclescheme Ltd, PO Box 3809, BA1 1WX, Bath, Royaume-Uni
- 0344 879 5101
- info@cyclescheme.co.uk
- www.cyclescheme.co.uk
4,6
Excellent
1 k avis
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From the start of my journey with…James
From the start of my journey with wheelbase to the end was excellent service & the guys have so much knowledge & both was a problem certainly impressed.
15 avril 2026
Réponse de Cyclescheme
Hello Peter,
Thank you for taking the time to leave a review.
We're happy to hear that you had such a positive experience! It's wonderful to know our retail partners knowledge and service impressed you throughout your journey. Thank you for your feedback!
Kind regards
The team at Cyclescheme
Réponse de Cyclescheme
Hello Emmanuel,
Thank you for taking the time to leave a review.
We're happy to hear that our promptness and structured process met your expectations. Thank you for your positive feedback; we appreciate it.
Kind regards
The team at Cyclescheme
Réponse de Cyclescheme
Hello Paul,
Thank you for taking the time to leave a review.
We're happy to hear that the process was easy and without problems. Thank you for your positive feedback; we appreciate it.
Kind regards
The team at Cyclescheme
Réponse de Cyclescheme
Hello Douglas,
Thank you for taking the time to leave a review.
We're happy to hear that our service was easy to use and transparent. Thank you for your positive feedback; we appreciate it greatly.
Kind regards
The team at Cyclescheme
From Paperwork to Pedalling within 3 Weeks
While gathering the required details—such as the employer code, salary information, and supplier quotes—took some effort, the actual application process was seamless. From start to finish, I was able to secure my bike within just three weeks.
2 avril 2026
Réponse de Cyclescheme
Hello Renuka,
Thank you for taking the time to leave a review.
We're happy to hear that the application process was seamless for you. We appreciate your feedback regarding the initial effort required to gather the necessary details. Thank you for sharing your experience!
Kind regards
The team at Cyclescheme
Easy to register for scheme
Easy to register for scheme. Cycle stores were well versed on the process and made ordering bike and accessories straightforward. There was a detailed breakdown of salary sacrifice scheme
6 mars 2026
Réponse de Cyclescheme
Hello GT,
Thank you for taking the time to leave a review.
We're happy to hear that registering for the scheme was easy and the cycle stores provided a straightforward ordering process. Thank you for your positive feedback regarding the salary sacrifice breakdown.
Kind regards
The team at Cyclescheme
Réponse de Cyclescheme
Hello Janice,
Thank you for taking the time to leave a review.
We're happy to hear that your experience was prompt and easy. Thank you for your positive feedback; we appreciate it greatly.
Kind regards
The team at Cyclescheme
Cycle2work or Cyclescheme
Accessed cycle2work through my employer for £300 at Halfords, I wasn't aware cycle scheme is the same people so when I finally got my voucher 1 month later it could only be used at decathlon instead of Halfords. I went online and purchased a bike from decathlon and I'll pay the extra but it was declined, I spoke with customer help who advised I chose the wrong store, I was meant to choos decathlon online which is the bottom option. I changed this and re-orderd and again it declined, I called back and they said I had to choose the physical local shop Halfords which I had first chose. This is after I initially received my email which stated I had to put my mobile number into the website before I could access the vouch, this was impossible to do and had to call to get help. After all this I got Feb up and cancelled the voucher. Cyclescheme is a good idea but the way it's run is awful. No direction, no explanation why voucher declined, no explanation why I got decathlon when I asked for Halfords so to date I have no new bike and instead will borrow money now to buy a bike, please do not waste you time on this as it's the most frustrating and pointless company ever.
1 avril 2026
Avis spontané
Réponse de Cyclescheme
Hello Andy,
Thank you for taking the time to leave a review.
As you have left no further information we cannot determine where you initially ordered your cycle to work from unfortunately.
Cycle2work (Halfords) and Cyclescheme (us) are two different companies, so we cannot comment on their process in this case. However, when we release a certificate to an employee, the correct retailer name does need to be stated for the system to be able to process the voucher.
HMRC rules from 2020 will not allow you to add money to your certificate due to dual ownership, which could have been the issue you were having.
Very sorry for any inconvenience.
Kind regards
The team at Cyclescheme
Réponse de Cyclescheme
Hello Harry,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience with our scheme.
Kind regards
The team at Cyclescheme
Waste of time and source of stress...
The process to get a certificate is okay but if your order gets cancelled/changed then you're on your own to push people to read/send emails it is a complete waste of time and doesn't worth for couple hundred quid so called saving. It has been a month back and forth with the shop then another ~2 weeks with Cyclescheme to get them an email from the shop about cancellation. It is extremely annoying to manage a process as a customer, I don't recommend it unless you go for a bike which you're 100% sure you will get it any glitches then you become a customer service representative for yourself.
3 mars 2026
Avis spontané
Réponse de Cyclescheme
Hello Furkan,
Thank you for taking the time to leave a review.
As you have left no further information we cannot investigate this for you.
Are you referring to an order cancelled with the retailer? If so, you would have to request the retailer contact us directly in order to confirm cancellation. Cyclescheme have a duty of care with your personal information, as does the retailer. This means we cannot contact them directly on your behalf due to GDPR, and if we did they would be under obligation to not speak to us.
We hope this may shine some light onto the potential issues that arise is this situation.
Please do feel free to contact our team directly should you need anything. We'll be happy to help.
Kind regards
The team at Cyclescheme
Fantastic, easy to use service
Great scheme, easy to follow and use. Really happy with my new bike
1 avril 2026
Réponse de Cyclescheme
Hello Candice,
Thank you for taking the time to leave a review.
We're happy to hear that our scheme was easy to follow and use, and that you are really happy with your new bike. Thanks for your positive feedback!
Kind regards
The team at Cyclescheme
Réponse de Cyclescheme
Hello JR,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind Regards
The team at Cyclescheme
Réponse de Cyclescheme
Hello Jane,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind Regards
The team at Cyclescheme
Rapid service and clear concise process…
Rapid service and clear concise process and instruction. Brilliant
27 mars 2026
Réponse de Cyclescheme
Hello Sorrel,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind Regards
The team at Cyclescheme
Affordable bike purchase …
It's a great scheme that allows you to purchase a bike on an easy payment method spread over a year without having to find the money all a once
27 mars 2026
Réponse de Cyclescheme
Hello Richard,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our scheme and that everything went smoothly.
Kind Regards
The team at Cyclescheme
easy process
25 mars 2026
Réponse de Cyclescheme
Hello Paul,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our Cyclescheme.
Kind regards
The team at Cyclescheme
Lots of information on website…
Lots of information on website explaining how the scheme works.
23 mars 2026
Réponse de Cyclescheme
Hello,
Thank you for taking the time to leave a review.
We're happy to hear that our website provided helpful information about how the scheme works. Thank you for your positive feedback!
Kind regards
The team at Cyclescheme
Réponse de Cyclescheme
Hello Wayne,
Thank you for taking the time to leave a review.
We're glad you found our product easy to use and received excellent assistance at our partners shop.
Kind regards
The team at Cyclescheme
Great service easy to use fully…
Great service easy to use fully informed from start to completion 👍👍
19 mars 2026
Réponse de Cyclescheme
Hello Chris,
Thank you for taking the time to leave a review
We're happy to hear that you found our service easy to use and were fully informed throughout the process. Thank you for your positive feedback!
Kind regards
The team at Cyclescheme
Quick & Easy
The Speed in your response and ease of collecting the bike and the communication with the supplier and myself. Wish my employer had been quicker paying the Invoice
16 mars 2026
Réponse de Cyclescheme
Hello Nick,
Thank you for taking the time to leave a review.
We're happy to hear that you found our response quick and bike collection easy, alongside good communication. We appreciate your feedback regarding the invoice payment timeframe.
Kind regards
The team at Cyclescheme
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