Cynosure Avis 

I purchased a Cynosure device in the UK just over a year ago. While I believe the device itself is good quality, my experience with the company and the people handling the sale has been extremely disappointing.

When my machine was delivered, I later discovered that two spot sizes were missing. When I raised this issue, I was initially told that those spot sizes had been discontinued. However, after speaking to another representative from the same company, they were happy to sell me those exact two spot sizes. This made me feel misled and raised serious concerns about the information I had been given.

There were also other missing or incorrect parts. The 30 mm spot size supplied does not fit securely and does not lock properly into the handpiece. I am now having to investigate whether another attachment or part should have been supplied with it, or whether I was sent the wrong piece altogether.

This was a major investment for my business, and I expected honesty, transparency, and proper support. Instead, I have received inconsistent information and have had to discover these problems myself more than a year after purchasing the device.

My advice to anyone considering buying from Cynosure is to be extremely careful. Ask detailed questions before placing an order, request a complete written list of every part and spot size included, and check that everything fits and works correctly as soon as the device is delivered.

The device itself may be good, but based on my experience, the sales process and aftercare have been misleading and difficult to trust. For this reason, I am leaving a 1-star review.

I bought my Cynosure Laser back in 2022. I bought the Revlite SI for Tattoo removal. At the start, I felt I could always get somebody on the phone for whatever I needed. (This is before I made payment.) after that brief and fleeting honeymoon period there was almost no one to be seen!

Need to book a service for the Laser? Good luck getting anyone on the phone, everything is done via email and at a very slow pace. In the last 12 months, I must’ve called the office a dozen times and nobody has ever answered the phone, you’re lucky to even get a callback!

My Laser was delivered with a bent base, meaning that it does wobble ever so slightly. This is something they sent multiple engineers out for but could never fix the problem until one finally told me that because these lasers are not their main focus anymore replacing the part would be almost impossible. It’s incredibly disappointing when you’ve just spent £70,000 with a company and they just abandon you with no real explanation until you’re about six months in.

The only real reason this company even gets two stars is because the engineers have always been great and prompt and the equipment itself is fantastic. But I would not recommend that anyone buy from this company until they have sorted out their issues with short staffing customer service and care.

Weeks passing and can't get my refund. Scam company

I purchased equipment eight months ago, and I have to say, the customer service has been incredibly disappointing. After my purchase, I encountered several issues and reached out for assistance, but the interaction was far from satisfactory.

Every time I contacted support from rep, I was met with vague responses and no follow-up answers To my questions. It felt as though my concerns were not being taken seriously.

After my initial inquiries, I received little follow-up to check if my issues were resolved, leaving me in the dark about the status of my event.
The recent planning launch event was poorly organized, Needless to say, overwhelmingly delayed after eight months Later. Information is not communicated effectively, and it seems like the Representative is Always unprepared to handle questions or provide assistance.

Overall, the customer service experience has been extremely frustrating and decided to never purchase from this company ever again outside of the consumables that I need, and that has been handled poorly as well. this type of equipment is Way too expensive for this type of treatment and customer service and I hope they can improve their interactions and support in the future.

Please do not order from this company. They will send you a used wig like I did and try to offer you a discount. They did, and I am fighting them to give me my money back, less the $30. The wig was 100% used and came in a new bag; it looked like someone wore it and sent it back, and then they shipped it out as new to me. I have ordered from them before, but the first wig was in pristine condition, so I was SHOCKED to see that this purchase was NOT. I emailed and WhatsApp them because they are in China, and they are now totally ignoring me, saying that I had to file a dispute with my bank to get my money back. They are being extraordinarily SHADY AND HORRIBLE AT CUSTOMER SERVICE. I bought this on TikTok, so I will also post this review on that platform to let other people know to NEVER buy from this company again, and I will also warn people about Google reviews. There are too many of these dodgy companies in China that I think I, as a black woman, will not be taking advantage of ever again. DO NOT I REPEAT TO MY SISTER BUYER, BEWARE. Funny enough, they do not have a link for me to attach the photos of this USED wig. However, you will find my reviews on Google or Trust Pilot.

The wig I received from this company was straight trash. They attempted to pre-cut the lace and it was horrible and the edge of both sides were extremely thick. I sent a message requesting return information but we went around and around as to why I wanted to return the wig. Bottom line, don't waste your time or money.

we were approached by a fast talking sale person he claimed that he is the manager of Ontario who claimed the device could do lots of things ( acne treatment,scarrings, pigmentation ) in all skin types.
it was until the machine was delivered and during training that we were told that it only treat skin type 1-3.
we contacted the one above him( Andrew ) to solve the problem he does not care at all and he brushed us off.
they are dishonest and fake.
they let us purchased a lease by force without telling any information about the lease company.
they are high in price for no reason the calibrating time for the machine is very very long.
please do not deal with them they are the worst company ever Stay away.

The wigs from this company are pure garbage! I ordered a 150% density wig, and when it came, the hair was so thin, you could see the tracks...and I'm supposed to wear this to work!!!??? I don't think so! As a previous reviewer stated, they send you text messages late at night, or very early in the morning, probably because they are in China. The text messages go around and around asking the same questions about why I want to return the wig. When they asked for pictures, I sent them pictures; It has now been about three weeks since I told them that I was unhappy with the quality of the hair, but I have yet to receive any return instructions.
WARNING...DO NOT PURCHASE WIGS FROM THIS COMPANY!!!

This company is horrible!! They are very demanding and use ups and what they do is deliver when they want then leave a note saying it’s at a drop off location and it’s not there. Then they text and email you at 5 am or 10 pm demanding you get it or they will return it or destroy it! I happen to work 3-12 hour shifts and I’m sorry but I have received several units that are more expensive to my door. They are not considerate and continue to harass me to the point that I am writing this review! I better make time to get it tomorrow huh!!! I will never order from them again they are quite rude!!!

I love this cynosure wig. No shedding. Great lace. Knots are a bit hard to bleach so I suggest SOFTLY over bleaching the knots. Very easy to pluck. Great quality for the price. 10/10.

Cynosure is trying to bill and collect for an item I did not order. I was sent the wrong thing and now after 22 months are demanding payment for an item that does not match the description of my signed contract. August 30,2021 I signed a contract for a near new hair removal laser. I paid cynosure $57,175.00 with two credit cards. I received a laser on October 1,2021. The laser that I was delivered was refurbished and it had a different sierial number than the contract I signed. I promptly objected to the acceptance of the laser. This is a breeched contract. The sales rep refused to take it back, give me what I signed for or even give me a discount. I called my two credit card companies and submitted a charge back. December 1,3021 I paid $980.00 to return the laser I did not order. The company legal department refused delivery. The laser was not improper working order as it would not hold water. The company wanted to send someone out to fix it I said no. The sales rep offered it to me for $40,000 and I told him I would not pay $20,000. I told them that the property was abandoned and that I would start to charge them $10.00 a day for storage. In March 2022 my second charge back of $45,000.00 finally came back in my favor. I received one call from Cynosure accountant. I explained that the contract was breeched and for the 6th time I offered them to come and get there laser. I never heard anything from the company until June 7,2023- 15 month later! I received a call from accounting followed by a statement. The next day I get 2 calls from a 3rd party collections agency threatening legal action. This was followed by a letter demanding $57,175.00. Cynosure will stop at nothing to destroy my credit.

Terrible the worst wig I have ever purchased 160.00 they will not refund it looks worse than a Halloween costume wig do not get scammmed

How about -5 stars. This company is horrible and has damn near put us out of business with their b.s., false promises and false claims. Someone do something about them please!!

Absolutely awful. They looked us dead in the face and said we will be with you every step of the way. And when time came to ask for help in selling our laser due to our technician moving out of state, they ghosted us. Turns out their ware ties don't transfer so no one buys used lasers and if they do its for 70% below what you paid. Took absolute advantage of us and lied directly to our face.

Cynosure's one of the biggest scam. We purchased a sculpsure machine. The sale person lied about the interests rate and with my perfect credit I ended up paying 18 percent rate on this 5 year lease. The customer service is probably the most useless lazy staff I ever seem. Overall we ended up scammed for over $235,000 for a machine cannot generate any sales during pandemic. I presume many other physicians who are in the same boat would love to start another class action lawsuit against Cynosure

The Cynosure rep gave us a presentation at lunch on the computer, no brochures or actual information given. The next day he came by to give us details on the equipment and the fast talking but very nice sales guy gave us the high pressure its a today ONLY deal.
Do NOT fall for this quick pressure sale !!!

Do NOT purchase ANY products from Cynosure! Fast talking salespeople are only concerned about making a sale and they WILL say anything to close the deal.
They told us we would be the “only people in our area to have the technology” - lie. They told us we would be able to use the product “immediately” - lie. We needed additional training, we paid, no one was available.
Yes, shame on us for not being good consumers, but shame on them for being such scammers.
Do not make the same mistake!

Our companies experience with Cynosure has been terrible from the minute we handed over a check for $75k for a device that was deceitful marketed.

We were approached by two fast talking salesmen who claimed that the device could treat acne scarring and hyperpigmentation in ALL skin types.

It was not until after the device was delivered and during training that we were told that it could bot be used in darker skin tones to treat hyperpigmentation.

We contacted their legal team who basically blew us off. Their higher ups were rude and disrespectful and their post sales support was even worse. We have not seen a support rep in our office for years now and getting one to show up is impossible.

After the sale and with some more research we found other stories of shady Cynosure salespeople. If you're thinking of buying one of their products, please don't. They can change their name to Hologic or whatever they want but it's still the same management and scumbags that are running the show.

Google their devices and see how many class action lawsuits there are against the company for false claims. They're are the worst and I would advise everyone to steer clear.