cypruspost.post Avis 

I've been sick the past few days, the delivery agent must've come, rang on the door once and by the time I was up from my bed to open the door (1-2 minutes) no one was there. I check for an update on the IPS WEB Tracking system, and it says the following (for me not receiving the package) : Reason : Addressee not available - Measure : Customer notified. Now, no one has notified me, left a message nor called. Not even a note on my door post box or whatever. I was the one who called to get some information about the package the same day and they told me it'd be here the day after (Today). I called again today, someone else answered, I asked the same stuff and got a different answer. This time I'd been told that I'd get my stuff in 3-4 days. When I asked if I could go and receive my packages myself I had been told that the mailman/delivery agent has them and when I asked for a phone number I basically got told off. The attitude and communication skills where nowhere to be seen. I don't even know what skills are necessary and the requirements to even work there.
By the way one would expect to get a phone call when a delivery agent arrives to the door, or even a message to be left, when you update on your site that a customer has been "Notified".
Absolutely horrid, if I was able to give negative stars out of 5 I definitely would.
Please give me that option, thanks.

Cyprus post loosing incoming parcels.
Officers said they are not responsible for unsecured parcels with tracking starting with letter "U". That means they can take home whatever parcel starts with letter "U".

Kantaras Pallouriotissa. There is this lady at the postoffice service service. The only lady! I have been sooo pationed with her for years because its crystal clear that she hates to serve...she is impatient, she doesnt like to explain, if she has to she does it with a sigh and she is very rude in general. My suggestion...put her in the back of an office somewhere dont make her the window. She represents all if you...and its Bad!!
Thank you

I know pretty well that for a packet reaching your hands, it takes lots of people to involve. However, for helping you and taking actions when a parcel from the UK has arrived since January 15th and have not received it until February 11th...it takes personal involvement.
This message aims to thank all personnel in the postal services but more precisely MR MICHAEL GEORGE that got personally involved for helping me even if it wasn't his job.
MR MICHAEL GEORGE is a "Postal Superintendent " working in the "Larnaca Office of Exchange" and I would like once again to thank MR MICHAEL GEORGE and remind to all of us that: whenever the system may have gaps, it is the human factor that changes everything. I am foreigner in Cyprus...and lucky that MR MICHAEL GEORGE replied on his phone number. None was replying on the general number 80002000. None was replying on other numbers I found through internet when called. I spent maybe 3 hours for trying to communicate with Larnaca post office.

When a public servant and Employee's understanding of the situation reaches the point to feel that involvement is required even beyond his jurisdiction and sphere of duties, these Employees honor the Cypriot and local reputation and add something more than just a valuable and positive review for the Post Services branch of Larnaca.
I am obliged and thankful. Writing this review, is the least I can do.

If you ever have a positive reaction from any of the public services, please do not ignore it. Inform the community. These Employees deserve it and have to be praised accordingly for illustrating the best of example around us.

Two days ago I had a call from a Cyprus Post courier saying that I should be at home because he was delivering a package to me. Although i had a lot to do outside I stayed at home waiting for the delivery which never happened. This was not the first time. What the courtiers do is that they report that they could not reach us so they return the package to the Cyprus post and we have to go and pick it up. Meanwhile they spend their free time doing their own business and just being lazy. I reported this today to a Cyprus post official when I went to pick the package that was supposed to be delivered (I had paid for delivery) and he admitted that the courier would have no consequences. Cyprus post is just another Cyprus government department with all the tragedy behind civil servants' respect to civilians.