D-ENERGi Avis 

348
TrustScore 4.5 sur 5

4,4

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Never easy getting the DNO, Utility Supplier and Contractors all aligned. D-Energi made sure an engineer was on site when needed and the job went very smoothly. Good customer service as well.

L'entreprise a répondu

Noté 5 sur 5 étoiles

We made a mistake on our initial set up with D-Energy concerning the billing address. Jacob corrected this in under an hour, a pleasant change from "we will respond in five days"!

Noté 1 sur 5 étoiles

Rhetorical ...Who has ever been billed for ' Transportation charge £ 0.98 per day ' on any of their previous utility suppliers. Who quite rightly understands the billed ' Standing Charge ' element... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I'm not usually one to write reviews however Kendall Marsden deserves a big shout out! There's never been a request that I've sent to Kendall that she hasn't managed to resolve or answer. I don't thin... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur d'électricité

Écrit par l'entreprise

Business gas and electricity supplier


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

348 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,4

Tous les avis

(348)

28 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I have always found D-Energi to be…

I have always found D-Energi to be helpful and like being able to deal with a named individual who is reachable by phone and email. For example, we recently had an existing contract coming to an end and Maddison Davenport in the broker team helped us work through the options for a new supply contract and worked with us, by phone and email, to agree terms that worked with our budget and were competitive with the market.

20 novembre 2025
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Réponse de D-ENERGi

Good morning, thank you for taking the time out to leave such a wonderful review. I have passed this feedback on to Maddison. Thanks Sarah Ramsay (Business Manager)

Noté 5 sur 5 étoiles

Good Service

We have been using D-Energi for several years now and have always found them to be very professional & competitive with prices. Ben Darlington has been very helpful and always answers any queries very quickly.

19 novembre 2025
Avis spontané
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Réponse de D-ENERGi

Good morning, thank you for your feedback. I have passed this on to Ben. Thanks Sarah Ramsay (Business Manager)

Noté 5 sur 5 étoiles

Superior service, competitive pricing

D-Energi have been providing my company with great prices and excellent ongoing support for several years. Far better in my experience than we've ever got from more well-known suppliers in the sector. I have no hesitation in recommending them.

11 novembre 2025
Avis spontané
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Réponse de D-ENERGi

Thank you for your review, we are thrilled that you have chose us to be your supplier again. Thank you Sarah Ramsay

Noté 5 sur 5 étoiles

Never had any issues at all...

Never had any issues and have been with them for years now. Faline Welsh has always been very helpful.

11 novembre 2025
Avis spontané
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Réponse de D-ENERGi

Thank you for your review, I have passed this on to Faline. Thank you Sarah Ramsay

Noté 5 sur 5 étoiles

I'm not usually one to write reviews…

I'm not usually one to write reviews however Kendall Marsden deserves a big shout out! There's never been a request that I've sent to Kendall that she hasn't managed to resolve or answer. I don't think I've ever waited longer than 24 hours for her to reply! Always so efficient and reliable. Incredible customer service, thank you Kendall!

8 septembre 2025
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Réponse de D-ENERGi

Hello, and thank you for the review. I will pass this feedback on to Kendall. We think she is fantastic too!! Thanks Sarah Ramsay (Business Manager)

Noté 5 sur 5 étoiles

Overestimated bill issue

I spoke with Tom (Wareing) this morning regarding an overestimated bill which we received despite having submitted our July readings on the portal in a timely manner. Tom was very helpful, polite and professional and said he would reissue the bill using the actual reading. I really appreciate that we are now not overpaying our electricity as we are a charity. Many thanks Tom. Kind regards, Sandra @ ILM

12 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Lee Doran/Hena amazing staff

I have been dealing with Lee for many years now, this year I also dealt with Hena as well. Both are brilliant and so helpful.
I always use D-Energi and they always make sure they are competitive. I find that I can trust their staff as they give me good advice and guidance.

24 juin 2025
Avis spontané
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Réponse de D-ENERGi

Thank you for your review, I have passed your feedback on to Hena and Lee. Thank you Sarah Ramsay

Noté 5 sur 5 étoiles

Excellent service from start to finish

Excellent service from start to finish, Faline worked tirelessly to ensure I received the very best rates yet again. Highly recommend supplier 10/10.

23 juin 2025
Avis spontané
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Réponse de D-ENERGi

Thank you for your review

Noté 5 sur 5 étoiles

Great communication

Great communication, we have been working with them for many years now. They do have T's and C's but as long as you ask them clearly what you want they are helpful.

13 juin 2025
Avis spontané
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Réponse de D-ENERGi

Good morning, Thank you for leaving this wonderful review. I will feed this back to Hena. Thank you Sarah Ramsay

Noté 1 sur 5 étoiles

Utterly unprofessional

Utterly unprofessional, uncoordinated and hopeless customer service.

23 avril 2025
Avis spontané
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Réponse de D-ENERGi

Good morning Peter, I am part of the management team could you please contact me on 0161 237 3333 and I will see if I solve your query for you.
Many Thanks
Joanne Campbell
Sales Team Leader

Noté 5 sur 5 étoiles

Mark kindly checked out our end of year…

Mark kindly checked out our end of year payment review and sorted our credit out straight away

11 avril 2025
Avis spontané
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Réponse de D-ENERGi

Thank you for your feedback - I have passed this on to Mark. Thanks Sarah Ramsay Business Manager

Noté 4 sur 5 étoiles

Happy Customer

We recently renewed both our gas and electricity contracts, and the process with Faline Welsh was smooth and efficient, the new rates are competitive and communication was clear throughout, and any questions we had were promptly answered.
It’s reassuring to know we’re now locked into a cost-effective deal that suits our needs, especially in today’s energy market. Highly recommend for anyone looking to secure reliable and affordable energy solutions.

17 mars 2025
Avis spontané
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Réponse de D-ENERGi

Thank you for such positive feedback I will pass this on to Faline.

Noté 5 sur 5 étoiles

Very efficient and competitive

D-Energi has just sorted out the electric contract for our business. I got a very friendly and efficient service from start to finish. The whole process was very straight forward and she was able to find us a cheaper and better deal than numerous other suppliers. Communication was timely with no issues. Thank you Hena Ahmed

7 avril 2025
Avis spontané
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Réponse de D-ENERGi

Thank you so much for a lovely positive review. I will pass this on to Hena!

Noté 4 sur 5 étoiles

We have always had a good service from…

We have always had a good service from D-energi and it is really good to speak to an operator if you ring with an enquiry

7 mars 2025
Avis spontané
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Réponse de D-ENERGi

Hi Rachael, thank you for your review. We are so glad that you have always received good service. Kind regards, Sarah Ramsay Business Manager

Noté 5 sur 5 étoiles

Swift responses

I have to say that I am impressed with the swift answers that was given to my urgent requests by Jacob.

30 janvier 2025
Avis spontané
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Réponse de D-ENERGi

Good Afternoon,

Thank you for taking the time to leave a review. Do not hesitate to contact us further with any queries, where we would be more than happy to assist.

Thank you,
Benjamin Richards-Jubb,
Customer Services Manager

Noté 1 sur 5 étoiles

One of the worst energy provides we’ve…

One of the worst energy provides we’ve used. They add additional chargers and the rates they charge are extortionate.

16 janvier 2025
Avis spontané
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Réponse de D-ENERGi

Good Afternoon,

Thank you for taking the time to leave a review.

Can you please provide us with your account number or site postcode and we can investigate into this case for you.

Kind Regards,
Benjamin Richards-Jubb
Customer Service Manager

Noté 5 sur 5 étoiles

Competitive - aways

I got 4 independent quotes and again I have found D-Energi to be the most competitive. I believe this is about 15 plus years with them and each renewal they come out the best

7 novembre 2024
Avis spontané
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Réponse de D-ENERGi

Thank you so much for the 5 star review and for renewing for another term with us! I will feed this back to your account manager too 😊
Many Thanks
Joanne
Sales Team Leader

Noté 5 sur 5 étoiles

Great Team

Great Team! Extremely responsive and kind. they have each others backs when one of them is away meaning a seamless transition in service.

6 novembre 2024
Avis spontané
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Réponse de D-ENERGi

Thank you for taking the time to leave a 5 star review. I will feed this back to the team.
Many Thanks
Joanne
Sales Team Leader

Noté 4 sur 5 étoiles

Luke Burns has been incredibly helpful…

Luke Burns has been incredibly helpful through the process, matching a price found with a competitor as well as being very responsive to questions.

9 octobre 2024
Avis spontané
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Réponse de D-ENERGi

Good Afternoon,

Thank you for taking the time to leave a review. I will pass on your feedback to Luke. Do not hesitate to contact us further with any queries, where we would be more than happy to assist.

Thank you,
Benjamin Richards-Jubb,
Customer Services Manager

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