D-ENERGi Avis 

348
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Never easy getting the DNO, Utility Supplier and Contractors all aligned. D-Energi made sure an engineer was on site when needed and the job went very smoothly. Good customer service as well.

L'entreprise a répondu

Noté 5 sur 5 étoiles

We made a mistake on our initial set up with D-Energy concerning the billing address. Jacob corrected this in under an hour, a pleasant change from "we will respond in five days"!

Noté 1 sur 5 étoiles

Rhetorical ...Who has ever been billed for ' Transportation charge £ 0.98 per day ' on any of their previous utility suppliers. Who quite rightly understands the billed ' Standing Charge ' element... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I'm not usually one to write reviews however Kendall Marsden deserves a big shout out! There's never been a request that I've sent to Kendall that she hasn't managed to resolve or answer. I don't thin... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur d'électricité

Écrit par l'entreprise

Business gas and electricity supplier


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

348 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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4,4

Tous les avis

(348)

28 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Never ever listen to D energy agent

Never ever listen to D energy agent. They completely mislead you. This energy agent is very corrupt, full of cheaters. They cheat you. They ruined us by persuading us to take their tariff but sucked us.
Beware of them !!!

30 octobre 2023
Avis spontané
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Réponse de D-ENERGi

Dear Kumar, please could you confirm your account number so I can investigate this matter for you.
Kind Regards
Joanne
Sales Manager

Noté 4 sur 5 étoiles

Had a bit of a mix up with meter…

Had a bit of a mix up with meter readings being logged and bills coming out on time but otherwise been a good company to do business with. It's good that there is always someone available on the phone to sort any issues.

5 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Great Company

Been this company for two and half years. They offer the personal touch that big market players don't seem to as well as ultra competitive prices. Would definitely recommend.

2 février 2024
Avis spontané
Noté 3 sur 5 étoiles

Had a smart meter installed in…

Had a smart meter installed in December, but still getting estimated readings which are very high, Have requested them to confirm that the meter is working, but not getting any response from them, just estimated bill each month

1 février 2024
Avis spontané
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Réponse de D-ENERGi

Hi Claire,
Apologies for this, could you let me know your account number so I can check this has been rectified for you.

Noté 5 sur 5 étoiles

I have been with this company for 6 years

I have been with this company for several years now. They are always kind and polite and you get through to people immediately, very glad I found them as dealing directly with the large suppliers is a nightmare.

30 janvier 2024
Avis spontané
Noté 1 sur 5 étoiles

Can’t wait until the contract runs out

Can’t wait until the contract runs out, never been so messed about.

26 octobre 2023
Avis spontané
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Réponse de D-ENERGi

Good morning, if you could provide your account number and I will look in to your query for you and try and fix any issues.

Noté 1 sur 5 étoiles

Dishonest and delaying refund

Charged us all last winter despite explaining that property was empty. Changed to British Gas Lite in February this year. Surprise, surprise D-Energi owed us £000’s due to taking money that wasn’t necessary! Chased weekly since February for our refund. Constantly promised refund will be paid, but still nothing at end of August! Imagine if we owed them a few hundred..?! Don’t trust this company… totally dishonest.

25 août 2023
Avis spontané
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Réponse de D-ENERGi

Good afternoon, Apologies for the late reply. I can see that this full outstanding balance was refunded to you. If you need any further help, please do not hesitate to contact 01612373333. Kind regards, Sarah Ramsay (Customer Services Manager)

Noté 5 sur 5 étoiles

Great company

We have been using D-Energi for 3 years now, they offer great service, always get back to any queries really quickly. Faline has been especially helpful. Have got us the best gas prices for our small business in a time when the market has been so turbulent. 5*

16 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Hassle-free and cost-effective service

We have had out business energy with D-Energy for a few years now. Their great customer service stands out from the competition. Not only are they easy to reach by phone, but they also demonstrated great efficiency in promptly switching us to a more affordable tariff when energy prices dropped. It's great to find a company that values its customers. Thank you to their team for providing a hassle-free and cost-effective service!

16 août 2023
Avis spontané
Noté 1 sur 5 étoiles

IF I COULD GIVE A ZERO RATING I WOULD

IF I COULD GIVE A ZERO RATING I WOULD!
Never informed us of Transportation Cost at 98p a day
Stay clear of this company. Prices are Shocking!!

24 juillet 2023
Avis spontané
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Réponse de D-ENERGi

Good Afternoon Carol,
So we can locate your account and try to resolve your complaint please could you call in with your details to 0161 667 5862 as that would help us with your query.
Kind Regards Emma

Noté 4 sur 5 étoiles

Our account manager has been excellent

Our account manager has been excellent, very attentive, always available on the phone should I need to discuss anything and calls back in a timely manner should she not be available. I am happy with the prices they have offered which were the most competitive I could find - better than anything offered on comparison sites. Our account was in credit by around three months usage, I had to request this be returned our account twice which is the reason for the 4* as opposed to 5*

23 mai 2023
Avis spontané
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Réponse de D-ENERGi

Good afternoon, thank you for taking the time to leave us positive 4 star review. I have fed back to the billing team regarding the credit and turnaround time.
Kind Regards D-ENERGi Customer Services

Noté 4 sur 5 étoiles

Seamless crossover

Seamless crossover, regular contact with invoices. Not had any issues

3 mai 2023
Avis spontané
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Réponse de D-ENERGi

Good afternoon, thank you for taking the time to leave us positive review. Please could you provide your account number or contact details so we can locate your account so we can feed this back to your account manager? I look forward to hearing back from you. Kind Regards D-ENERGi Customer Services

Noté 5 sur 5 étoiles

Excellent Service

Emma Salter at D-Energi was great when it came to renewing our contract. She was quick at responding to our queries and made the renewal hassle free. Great service.

19 avril 2023
Avis spontané
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Réponse de D-ENERGi

Good afternoon, thank you for taking the time to leave us positive 5 star review. Please could you provide your account number or contact details so we can locate your account so we can feed this back to your account manager? I look forward to hearing back from you. Kind Regards D-ENERGi Customer Services

Noté 5 sur 5 étoiles

Good service and competitive quotes

We have used D-energi for our energy needs for the past 5 years and they have always provided competitive quotes and good service. I would be happy to recommend them.

6 mai 2023
Avis spontané
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Réponse de D-ENERGi

Good afternoon, thank you for taking the time to leave us positive 5 star review. Please could you provide your account number or contact details so we can locate your account so we can feed this back to your account manager? I look forward to hearing back from you. Kind Regards D-ENERGi Customer Services

Noté 5 sur 5 étoiles

Been using D energi for a long time

Been using D energi for a long time.
Very prompt customer service and always helpful.
Highly recommended.

16 mai 2023
Avis spontané
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Réponse de D-ENERGi

Good afternoon, thank you for taking the time to leave us positive 5 star review. Please could you provide your account number or contact details so we can locate your account so we can feed this back to your account manager? I look forward to hearing back from you. Kind Regards D-ENERGi Customer Services

Noté 5 sur 5 étoiles

A great company to work with ! A++++

We have been with D-Energi for the past three years, across three sites and have 5 contracts with them. We had no hesitation to renew these contracts when they expired due to the great customer service offered by the entire team. In particular, their Brokerage Team Supervisor, Emma, is very responsive and I felt that we were getting an honest and fair deal, despite the volatile issues within the market. As a small charity, its imperative that we always get the best deal and can work with a company who treats is like individuals, not just a number on a spreadsheet. D-Energi did just this and we are happy to recommend them to anyone. Well done team !!

16 mai 2023
Avis spontané
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Réponse de D-ENERGi

Good afternoon, thank you for taking the time to leave us positive 5 star review. Please could you provide your account number or contact details so we can locate your account so we can feed this back to your account manager? I look forward to hearing back from you. Kind Regards D-ENERGi Customer Services

Noté 5 sur 5 étoiles

I have been with D-Energi for a few…

I have been with D-Energi for a few years now and they have always been the cheapest rate and have good customer service. I would recommend them to other businesses for their energy supply.

16 mai 2023
Avis spontané
Logo de D-ENERGi

Réponse de D-ENERGi

Good afternoon, thank you for taking the time to leave us positive 5 star review. Please could you provide your account number or contact details so we can locate your account so we can feed this back to your account manager? I look forward to hearing back from you. Kind Regards D-ENERGi Customer Services

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