Never easy getting the DNO, Utility Supplier and Contractors all aligned. D-Energi made sure an engineer was on site when needed and the job went very smoothly. Good customer service as well.
L'entreprise a répondu
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Never easy getting the DNO, Utility Supplier and Contractors all aligned. D-Energi made sure an engineer was on site when needed and the job went very smoothly. Good customer service as well.
L'entreprise a répondu
We made a mistake on our initial set up with D-Energy concerning the billing address. Jacob corrected this in under an hour, a pleasant change from "we will respond in five days"!
Rhetorical ...Who has ever been billed for ' Transportation charge £ 0.98 per day ' on any of their previous utility suppliers. Who quite rightly understands the billed ' Standing Charge ' element... Voir plus
L'entreprise a répondu
I'm not usually one to write reviews however Kendall Marsden deserves a big shout out! There's never been a request that I've sent to Kendall that she hasn't managed to resolve or answer. I don't thin... Voir plus
L'entreprise a répondu
Business gas and electricity supplier
D-ENERGi Business Complex, Royaume-Uni
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I was with D-energi for 3 years and always received a great service from them, specially through lockdown.

Réponse de D-ENERGi
I have been with this company for over 12 months and I have just renewed again as i was coming to the end of my contract, I have been dealing with Emma who has been exceptional, no hard sell, very easy to speak to and the communications via phone and email with agreeing a new contract was simple, clear and easy.
We all know there a lot of suppliers out there but I would highly suggest you give these guys the chance.

Réponse de D-ENERGi
We have found D-ENERGi to be a valuable business partner to our company. Their communications have been first rate and their billing clear and concise. We would strongly recommend for other small and medium sized companies who want their gas/electric supply to be handled with little fuss and bother.

Réponse de D-ENERGi
Well run, efficient and helpful company! Smooth transfer of all 11 schools in our multi-academy trust to D-Energi. Any problems or queries were resolved really quickly. Competitive pricing has meant we also get good value for money.

Réponse de D-ENERGi
Been with DEnergi for the past 3 yrs, previously on an annual price review account Lee was great in matching the lowest quotes. Renewed now for 3 yrs and lowest price was matched with credit added for loyalty. Can’t fault DEnergi on anything and they’ve never employed pushy sales tactics like other companies and brokers who try and force you to make an on the spot decision when quoting tariffs. Both Emma and Lee have been great. I would recommend to anyone based on my personal experience.

Réponse de D-ENERGi
Another great year with D-Energi. We put through a number of other premises energy supply with D-Energi and Emma was excellent in providing a prompt and competitive quote. We also renewed all our existing supplies with D-Energi. Life has become so much easier now that most of our sites are with them on a single renewal date - no more worrying about missing the notification date! Emma sends timely reminders which is very helpful.

Réponse de D-ENERGi
Jasmine helped me sort out my contract and listened to my concerns. Impressed by how they dealt with the issue i had and resolved it very efficiently

Réponse de D-ENERGi
D-Energi were helpful in sorting out a supply pricing problem that occurred while our staff who dealt with electricity supply were furloughed and weren't able to renew the contract in time. I would recommend them. We currently have 4 contracts with them.

Réponse de D-ENERGi
Scam, signed up a 3 year fix contract for them to jack up the prices each year automatically. Hena provided a quote on email and informed us our annual cost only then to go ahead and add 98p transportation cost. Not mentioned in the email or over the phone saved the call recording. Sending a letter to CEO first thing in the morning.

Réponse de D-ENERGi
been with d-energi 1st year of 2 year fixed contract no annual statement. now find out not fixed price contract put standing charge up 96p per day willing to bring it down if we sign for further year. WE WILL TAKE THE HIT AND GET OUT WHILE WE CAN. JUST ANOTHER ENERGY CONSULTANCY WITH SMALL PRINT. BEWARE OF THIS COMPANY
D energy came back after this review still charging the same rates but have reduced our annual charge by £375.60 because they had made a mistake on our calculations. We are still not extending our contract. Trust them even less now looks like they would have ripped us off for even more if we hadn’t complained.
Just a follow up on our dealings with D Energy
We were contacted By Zico of D Energy (a senior executive) who was very apologetic and has gone above and beyond to rectify our situation. unfortunately his staff didn't have the same commitment to customer satisfaction.
We would like to thank Zico for his intervention and commitment to monitor our account, are now more than satisfied with the out come

Réponse de D-ENERGi
Been quoted a cheaper price plan than previous suppliers. Great and fast customer service.
Signed up with D-ENERGi and couldn't be happier. Was very easy to get a quote on the site, came back with a good price and signed up right away. Customer Support is second to none!
Good customer service with free call. A good alternative with cheaper prices. I liked it.
A good cheap alternative for a small business. The customer support is quick to answer questions too.
I switched to D-ENERGi and couldn’t be happier!! Great prices and a great customer service team they couldn’t of been more helpful. I’m so happy with there service I’m looking to switching my business to them too!!
We are using electricity and gas, and in these 9 months we have been very happy with the prices and the service. If everything continues this well until the end of the first year surely we will hire water too.
I am satisfied with the price, I had no problems with the service. Overall a good provider at a decent price for the service. We only use electricity, but I think we also offer gas.
Easy switch to D-ENERGi and fast reply with my quote. They deliver an excellent service and have good customer support.
I did a quote on the website a few weeks ago and it came back very quickly and was so much cheaper then my then current provider. I found the switching process very easy to do and so thankful i did. They came and replaced my old meter without any hassle. great customer service and i'm saving a whole lot of money now I'm not with the big six!.
I switched a few weeks ago and I honestly haven’t looked back.
The rates are much cheaper than other competitors out there and it was quick and easy to transfer.
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