Dawson's Department Store Avis 

We purchased a BBQ from Dawsons. Upon receipt there was some damage to the lid, this looked to have been a manufacturer error and not in delivery.

I emailed some photos to their customer service team and Louise handled the issue for us. Louise was quick and extremely thorough.

The new lid was received and Louise followed up to ensure everything was ok.

Excellent customer service Louise

As good as Amazon

I wanted some Circulon ovenware and Dawson's eCookshop website had the lowest prices I could find (cheaper than Amazon actually). I was a little hesitant reading the negative reviews on here, especially with the low price for a name like Circulon, but the items arrived, securely, well packaged and promptly via DPD. I'll be happy to use them again in future and would recommend them.

Ordered a Traeger Smoker from here online along with the cover and wood pellets. All delivered perfectly and at an incredible price. Great customer service, will definitely use them in the future, Superb

Superb service from Dawson’s, especially so near Christmas. Ordered this blender on Monday and delivered today.
Excellent price too. I will happily buy from them again.

Received two faulty items. Sent them back 3 weeks ago and still waiting for a refund to be issued!

Ordered a china jug, which arrived very quickly, but sadly damaged, very promptly dealt with email the same day, replacement recieved within 48 hrs, brilliant customer service

Complete waste of time. Did not actually have stock as advertised then messed up my refund by not refunding the correct amount.

Well once again we was not disappointed with both the service and product we bought from Dawsons. Ordered a weber BBQ Friday and it was delivered by 10.00am the following day. You can not get better . Great product, good price and excellent service. Staff are always available to help with a smile. Thank you once again.

I'd read mixed reviews about ecookshop.co.uk aka Dawsons, so I took a bit of a gamble by ordering some discounted Circulon pans from them. I needn't have worried, they arrived, well packaged and including a free gift for spending over £100, less than 48 hours later. I won't hesitate to order from them again should the opportunity arise.

Fabulous customer service, great pricing and wonderful quality products. Highly recommend! I recently bought a Bramblecrest garden furniture set and cover and I couldn’t be happier.
Claire Sanderson in customer service is particularly friendly, helpful and professional

I’m having an awful experience dealing with this company. I ordered a Kettler garden set but when it was delivered the delivery man apologised for how long it took to get off the truck and to my door and explained it should have been down as a 2 man delivery and it was really poorly packed into the pallet. Lo and behold when opening the set, one leg was almost completely snapped. I messaged Dawsons who arranged for kettler to call me and arrange collection and delivery of a new corner unit. The day came and no one showed up. Checked online and it had been cancelled. I emailed Dawsons and they claimed someone tried to contact me and I should contact kettler directly to rearrange. That was garbage. No one tried to contact me and Dawsons are repeatedly ignoring any of my emails. I now am paying for a garden set that I can’t use as the corner unit has been on my driveway since the original collection date. Awful awful customer service. Do not recommend using them.

Thank you to all at Dawsons dept store for your excellent customer service. You sorted a full refund for us after an issue with a BBQ and we really appreciated it. Special mention to Julie. Cheers All.

I ordered a Weber master touch premium BBQ on Thursday online, paid the £8.50 Saturday delivery fee and it arrived before mid day. Great bit of kit and great service.
Keep it up

Online purchase of Kettler Garden furniture through Dawsons. Great service and unbelievably quick delivery. Used the finance option so thought I'd be waiting 7-14 days but no, it all arrived 2 days after my online purchase. Amazing!!! Was a lovely surprise to see the cushions included. Couldn't be happier. It's exactly what we were looking for. Thank you

Bought a BBQ and accessories from BBQ World, via Dawson's Department Store on Saturday and received my goods today. I was kept regularly updated on progress of my order. I needed to make contact with a query at the Service Agent on the call was exceptionally helpful. Product and service first class, would highly recommend.

We have just bought a Hartman patio set from the Dawson garden centr We contacted the on line department and they price matched. We received a confirmation email and it was delivered the following week. We also received email updates advising dispatch and the delivery day. When it arrived one of the studs in the table leg was faulty. Contacted customer service who dealt with it immediately and even the Hartman customer service dealt with it promptly. We’ve received the new leg and can only sat a big thanks to both Dawson and Hartman.

I recently purchased a BBQ from BBQworld.co.uk, Purchasing was easy and delivery was faultless and quick, unfortunately a part was damaged on arrival, I wouldn't think the part was damaged in transit based on packaging but at point of manufacture.
BBQworlds customer care was perfect, a single phone call and a couple of emails of pictures etc and a new one was on the way, I kept the old part so I could BBQ in the mean time, I would highly recommend and can't imagine going anywhere else for BBQ supplies in the future

I would rate Dawson's up there as one of the top companies to deal with, my kettler garden furniture was delivered and the only thing wrong with it was a scratch on the top of a chair so emailed them with photos and a new one was sent straight out and the other collected the same day. So nice to get efficient and friendly service, top marks.

Dreadful. Purchased a Barbecue but it arrived faulty. A month later and I am still waiting for it to be replaced. They couldn’t care less. This will end up as card dispute but it would have been nice if the store had given a damn. There is no phone number and the response time on messages is 5 days. Buy elsewhere, spend the £5 extra and buy from a reputable store.

[Amendment - on the site dawsonsdepartmentstore there is No phone number but you are right if I clicked onto the BBQ section the number is there. However I asked for an update days ago and yet one post to social media and you respond in hours. Just shows how bad this is]

Perfect service. Bbq was at a great price and delivered seamlessly. Would highly recommend.