Denelli Italia Avis 

Waited 2 years through Covid for the sofa, very poor quality Tried several times to reject it, they wasn't intrested. Just called them to fix a number of ongoing issues, was told it's only gauranteed for 2 years. I'll stick with DFS next time. The sofa cost over 4K.

Lovely products, excellent customer service with no pushy sales just helpful advice and good communication during the delivery period. Thank you.

Absolutely loved my sofa from Danelli! Great service from the team and can’t recommend them enough! Thank you Danelli team!

We ordered a sofa from Vish and it was seamless from start to finish. We found he gave very good advice and the sofa is excellent quality

Despite this Company stating clearly on the front of their website that delivery is free UK wide - well not if you live in Scotland. An extra £99.

Our Sofa is absolutely beautiful it took a couple of months to come but worth the wait love it .

Great from the moment we walked in. To the delivery of our furniture. Steve helped us finish off our sofa with a footstool and measurements. Decently going to use them agin

good quality products, prompt responses

I came across Denelli Italia after being recommended by a neighbour .
I visited their premises and was astounded by how friendly , professional and going above and beyond for their customers
Extremely knowledgable,great advise,very informative and a fair competitive prices .
I will love to thank Yejay for his care and support and step by step follow up when i ordered my beautiful table .
I will be forever very grateful and look forward doing business with them soon
My table is stunning and it had been the one that always got singled out by our friends and family
I would highly recommend you order or visit their store i guarantee you will never be disappointed
Extremely satisfied customer
( cattelan km06 scorpio bronze)

My recent purchase of a coffee table arrived very quickly. The product had a few little problems which Vijay at Denelli sorted out the same day for me.
Very good after sales service
My thanks.
Marilyn Rendall-Day

I had a very good customer service by representative Vijay who looked into my specifications and went an extra mile to find the sofa and chairs of my choice . I was very pleased .

We have now received our items - somewhat delayed bit because of Bailey but because we hadn’t moved into our new house, the items arrived on good time and they were happy to keep them safe until we needed them

On the day of delivery the team arrived and moved the items into the lounge and constructed them in a very professional manner.

They were friendly and happy in their work. Once complete they made sure we were happy before tidying and leaving. Thanks a great service from all

Bought 2 "Icon" sofas from Denelli Italia. We wanted particular type which had stopped being manufactured. We asked if we could buy the 2 on display. We received a generous offer. We love the sofas. Everybody comments on the style and comfort. Many thanks to Steve and the team.

Absolutely first class service. Came across them by accident and so very happy with our sofa. Super easy, loads of choices, good advice and knowledgeable staff.

Highly recommend. Showroom had a huge variety of sofas and furniture something for everyone.

Special thanks to the delivery team. Effortless

Steve Stathers was excellent from the start until the end. He kept me updated on the process. I truly appreciate his inputs and because of him, I will order again from Denelli

Hello,

I discovered this company by chance. I live in the North of England and a trip to the showroom would be difficult.

It's a leap of faith ordering online and you have to be able to trust the retailer's description, promises and advice over the phone. In my case, being OCD, and trying to get the decor right for a new flat, whilst in my 50s, it feels challenging.

Hence, I wanted to express my huge gratitude to Vishal for his professional approach, flexibility and first class communication.

It will be a little while before my items arrive, so I can't comment on delivery or longevity or quality, but if the service I have received thus far is in anyway an indicator of my satisfaction, I have much to look forward to.

I am going for a slightly eclectic blend of furnishing based on what appeals to me rather than a 'let's try and make it all match' philosophy. I have found the Denelli site excellent for picking some key items that can be accented later.

Indeed, the clearance section offers some hope for those on a budget trying to emulate the style found in much more expensive shops. I understand that Denelli specialise in bringing contempory Italian designs within reach by keeping manufacturing cost down. I am all for this and the many positive reviews of the company suggest this makes great sense at a time when we have to make difficult financial choices. Quality furniture, supplied with passion and enthusiasm and at a balanced cost to the consumer is where Denelli seem to have positioned themselves.

All of the above ia nothing without first class customer service which puts the individual needs of the Buyer at its heart. It is clear to me that Vishal believes in the importance of this and nothing has been too much trouble for him.

So far, I have no hesitation in recommending this company and the premium service Vishal has 'furnished' me with.

Thank you and best wishes,
Paul.

Vishal and the team were great. They helped us select a lovely velvet sofa and kept us informed of the delivery process along the way. We love our new sofas! Thanks Vishal

We ordered a lot of furniture from Denelli Italia, and the quality is fantastic. The staff are very professional, polite and helpful. Excellent service from start to finish. Thank you to the two delivery drivers. They were very friendly and professional. I would highly recommend it. Thank you

I rarely write reviews but I believe I need to warn others. So we purchased our sofa, according to them in 2020. We went for L-shaped leather sofa but did not go for the basic type, we went for higher quality leather. Fast forward to last year, cracks began to show and the leather on the stools and part of the sofa started to peel/break off. Like others have mentioned, we have bought leather sofas in the past so we surprised to see that happen. The peelings were very thin and NOT LEATHER!!!! Before we bought this sofa we had a cream leather sofa, we gave out the 3 seater and still have the 2 seater and it still looks good despite it being bought in 2003. Denelli asked how I had been looking after my leather sofa because it looked dry, in response to my complaint. They asked me to pay for new leather covers. Why would I want to pay for new covers when the quality of what they call leather is poor quality or mixed like one other review mentioned?
And It is true that the customer service is terrible. We also never got our sofa till months later and when I send them an email on the 4th, they never responded till I rang to complain again today.
I only wish I had read all these bad reviews before purchasing. The only reviews you know are 100% real are the bad ones! Fortunately, I work in legal so I know my rights. Denelli, do the right thing or we are going to fall out big time!

UPDATE
Their respond is that we should pay for replacement covers. If that is their idea of resolving the matter then they lack customer service skills. Why should we pay for something that isn't our fault.

Excellent Sofa company, cannot recommend enough! Provided a wealth of information and help upon visiting the showroom, and then answered all our questions and gave us updates about our purchase every step of the way. Super friendly, knowledgeable and personable staff - a world apart from dealing with the soulless drones you encounter at giant sofa stores like DFS. The sofa we purchased was exactly as described, and matched all our specifications and requirements that we specified when first went in. The quality and comfort is miles beyond any other sofa we tried in a very, very extensive search. Could not be happier!