Dennis Kirk Avis 

I bought a motorcycle frame from Dennis Kirk after one of their techs assured me that it would be a direct fit for my 2003 night train. When I got the frame it had several broken welds and a bent tab. To their credit they did issue me a small refund but it cost me way more to have the frame fixed.
To add insult to injury the tech lied when he told me I could run my stock front end with no issues. I have since found out that I need special neck cups for this frame.
I received dry poor customer service and tried multiple times to speak with a supervisor and was blown off and the lady I spoke to had a real bad attitude. This is no way to run a business

Been a Dennis Kirk customer for 17 years. Was shopping for a set of head pipes for my Harley. Found a company on the Internet selling Vance & Hines Dresser Duals considerably cheaper than Dennis Kirk. I called Dennis Kirk customer service to see if their "Beat It
By a Buck" low price guarantee program really worked. After a 2 minute discussion with the customer service rep, they beat the competitors price by $1. To make the deal even better, I ordered the pipes late Wednesday afternoon and they will be delivered on Friday. Bottom line: Dennis Kirk has the best customer service team, more than competitive prices, a huge inventory and processes orders lightning fast. Amazon doesn't have a thing on Dennis Kirk! Signed, A Loyal Customer, Don Miller, Lake Geneva, WI

The web site asked for make and model and they sent it to me tried to install it was the wrong one so i sent it back they said they couldn't refund me and they didn't have my cable so i just got ripped off. I'll never do buisness with them again and i suggest you don't either.

This was my first time dealing/buying anything from Dennis Kirk and all I can say it has been nothing but a pleasure. I purchased a helmet from them and the price was competitive and their sure fit return and exchange program was VERY impressive, luckily the helmet fit like a glove and I got it right the first time.

Later on (2 months after purchase)
I had an issue with the shield on my helmet and the Customer Service rep was SO helpful and VERY easy to deal with. LeAnne is here name btw.
She took care of everything and as of today my new replacement shield showed up. How can you not be happy with that customer service?

I will certainly be shopping for many more items with Dennis Kirk because of their competitive prices and top notch customer service.

Thanks

Jeff B In Maine

I've had good luck with Dennis Kirk in the past, or it would be 1 star. This morning, 1/31/2017, 0915 CST, their website was not working on Safari, Chrome or Firefox. I called the toll free number and told the young lady their website was not functioning. She told me that was not possible, as she was on it. Funny, I could open every other page I have bookmarked. Regardless, she said go try again online, which I did, still not functioning. Called back a second time, only to be told (again) their website was functioning. I ordered V Twin engine oil, etc., that totaled about $81. I authorized her to charge my card, which she did, only to remember that any purchase $89 and over was free shipping. I told her to add another quart of tranny fluid to get it over $89. You would have sworn that I asked for her first born with my request......"now I have to call another department, etc.," as she acted totally inconvenienced. I finally said just ship my order. After, she never once said, "we can make this work, no problem." I very rarely write reviews, but wanted to today. This person was rude, condescending as though I had no clue how to reference a website, and her attitude regarding adding to the order once my card was charged. I thought Dennis Kirk was better than this. There are plenty of companies that appreciate business, and will go as far down the road as possible to satisfy their customers.

I've ordered from these folks twice and both times I received my order within 2 days of ordering. Very pleased!

It was easy to order, great prices, faster delivery than I thought. I will definitely order from you soon. Thank you, Tim

It was right and on time. Very good company to get stuff from.will be using them more.thanks for magazines to.

I ordered parts for my Atv. Initially I thought the website and super fast delivery were impressive. But the parts I ordered were not an "exact fit" as stated on the web site (which of couse I didn't discover until I tore my atv apart and tried to install said parts). I called customer service to let them know and that I expected a FULL refund due to the problem being that the web site was wrong. She was reluctant but the rep finally said she would note it, but guess what, I got only a partial refund. Plus the rep told me that the part that her companies Web site says is a "perfect fit" for my 09 only fits up to 06!!

I got my new helmet very quickly at a good price and I love it. Best helmet I ever had and don't Dennis Kirk is killer company to deal with

Ordered my tire for the lowest price and ready to have it mounted. Shipment is lost in Illinios per UPS tracking. Customer service wouldn't contact their shipper so I did, UPS is putting a trace on it that can take up to two weeks. As a customer service rep, I know that a redirect can be requested by the shipper and a replacement sent out right away. They refused. Representative was totally unsimpathetic, said it wasn't their fault.
I'm paying the extra through Bike Bandit and refusing their delivery. Probably going to need to file a dispute through my bank to get the refund.

was told by girl I ordered from i would get part in 1 day.....was just sent ups track # ans it says i will get friday,thats 3 days! very dissapointed i was lyed to .WONT USE DK AGAIN!

I've been shopping at DennisKirk for a few years now. While they don't have the widest selection of products, they do have the staples and usually have very good prices on what they do have. They have free return shipping on helmets and motorcycle gear, which I have used many times and was always refunded in a timely manner without any issue. I called the company to ask a question about a product once and they were very helpful. The company called me once after I had placed an order for the same item I had just ordered a few weeks prior just to double check that I really meant to order the same thing again. I have had great experiences consistently with DennisKirk, and just wanted to add my review here to let that be known. (Also, no sales tax for me since they are based in Minnesota and I don't live in that state!)

I ordered an exhaust system. Not only did they send the wrong one, but it was severly damaged.. Not only that!! They wouldnt do a return on the item!! And it was within all of there return policy restrictions!! They offered me HALF of what i paid! Now im stuck hundreds of dollers out and have an exhaust that i cant use.. HORRIBLE customer service.. Do NOT buy from them!

Ordered an item on their website and they sent the wrong product. They instructed me by email to send it back and they would cover the shipping cost and send back the right item.

Took forever to receive the right item and they refuse to pay back the shipping cost.

I will not do business with DK again.

I bought a pair of Bell Helmets for the wife and I.
We do touring on our BMW R1200RS.
I bought the helmets at Dennis Kirk. I have been a loyal customer for 20 years.
I no longer will do business with Dennis Kirk due to the handling of a warranty issue.
The helmet has a flip down visor. The handle on the visor broke within 2 weeks. I sent it in for repair. When I got the helmet back I tried it on and the cheek pads moved on me. After further inspection I noticed the cheek pads which are glued in from the factory had been pulled out of the helmet during the repair process.
I called and customer service denied any responsibility.
I was incredulous. The helmet had only been worn maybe 10 times and was in perfect condition when I sent it to them, other than the broken visor.
I have now been fighting with Dennis Kirk customer service for 5 months over this. Its like they make it a personal vendetta to deny claims. Worst customer service I have ever dealt with. I have had to stop payment on my American Express, and I am having to rely on Amx to remedy the situation. Dennis Kirk has decent prices but they don't back up their products. I don't believe the owners condone the way customer service handles their business. I think Dennis Kirk customer service needs to revamp how customers are handled.

Fast delivery, perfect fit

Keep it simple, brought a gas tank, tried to install, tank bracket welded wrong, they were nice to let me know they had 6 others, after they inspected the same products, they were all defected from the manufacture, at that point they were o well. So thank God I manage a Auto Body shop and have the equipment to re-fix a crap product after waiting two day for them to get back to you, nothing like not riding during nice weather.

This company should be out of business. Poor sales and customer service. So I ordered a part the part arrived I then proceeded to install part and very quickly realized that it would not fit. So I followed return procedures and they received return. So then they deduct 17.99 from my refund. Which I have not received yet. Save your self the headache and order from someone else.

BE WARNED. Ive bought many small items from this company which is normally okay. however I needed a tuner for my ECM this time around. The first arrived broken and the replacement screwed up my bike. When I sent it off to return I was then hassled by having to contact the manufacturer of the product for a Return authorization number that was then sent off to DennisKirk (Im soo happy i could do their job for them). It has been 7 weeks since I returned the item and still have not received a refund. Ive dealt with their slow and incredibly rude customer service for weeks now with the same answer "we have to wait for the manufacturer".

The no hassle return policy is BS when it comes to electronics. They have essentially stolen my money and not even returned the defective piece of junk they sold me. Ive had to buy another item from a different company to get my bike up and running since this has taken so long. I will never do business with DennisKirk.com again.