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3,5
9 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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At first I was hesitant to place an order because of the other reviews, but I took the risk since they offer a reasonable price. And it was delivered without any problem. So glad I took the risk, save a lot of money.
The worst part about this company is they use FedEx to ship - and I'm pretty sure they kicked the package from NY to my door at CA.
Ordered some car wash products and first package arrived with some empty bottles. Sent in a request on a Saturday night and Reece from DI responded Sunday morning and had a replacement out the same day.
Unfortunately package arrived like the first one with a leak and product stained box. I'm thankful though they made the effort to replace it.
Tried to talk to their customer support about a order that was supposed to come 2 weeks ago, made me wait a total of 3 weeks and then refused to send me the given item or compensate me for my time, just sent a refund and refused to respond.
Réponse de Detailed Image
We are sorry for any frustration, your order was automatically flagged and canceled by our fraud system. For security reasons, we never see or store any customer payment information, which limits our ability to manually verify orders. The payment was immediately refunded, and you should have received an email update at that time.
We completely understand how this can be inconvenient, but these measures are in place to protect our customers information and ensure safe transactions.
If you have any questions or concerns, please email us (https://www.detailedimage.com/Contact/) and a rep can help you place an order without any issues asap.
My order was accurate and shipped the following day after I placed the order. They even went above and beyond to use tape to tape down the lids of the detergents that I ordered in order to prevent them from spilling. My items arrived neatly packed and NOT damaged!!
Réponse de Detailed Image
Thank you for the kind words! We are thrilled to hear your order arrived quickly and safely as our team always tries to go the extra mile with packaging. We appreciate your support of DI!
Don't buy.
You can't return no matter what.
There is really no such thing as returns SERIOUSLY.....not joking.....don't do it.
Réponse de Detailed Image
I am sorry for any misunderstanding. We do accept returns and you can review our full policy here: https://www.detailedimage.com/Returns/
The only exceptions are tools, which cannot be returned due to manufacturer restrictions. If you ever have an issue with a tool, we are always happy to help start the warranty process or to help receive more information on repair support through the manufacturer.
I received the Rupes Rotary Ultra Fine White Foam Pad - 5.25" from DetailedImage.com on 9/22/2023.
Shipping time and communication were fine but the product wasn't. The pad had a big crease running down the center on one side and the polishing side had multiple big dents in the foam. The packaging was in a detailed image clear baggie and not the mfg packaging. I don't recall bulk packaging being called out in the product description.
There is no way this was a mistake as the flaws were so apparent.
I have pics.
Réponse de Detailed Image
Thank you for the review! I can assure you that all of the items we carry and not shipped open, used, or defective. We purchase all of the items we carry directly from the manufacturers we work with and these items are shipped exactly as they are received. In the past Rupes shipped pads in large clear bags and due to us selling pads individually, they are packaged in Detailed Image clear bags. These are quality bags and designed to keep packing material off the face of your pads.
With that said, Rupes recently updated the packaging for their pad lineup and all pads are now wrapped individually in sealed bags.
Even with the pads in their own bags, damages can happen in transit, especially if your order contains heavier items that can dent or damage the pad. No worries though, we always take care of our customers if damages happen in transit. If you have not contacted us yet (https://www.detailedimage.com/Contact/), please reach out so we can replace this pad for you asap.
In my case if i'am going to purchase anything,it's going to be with people like in Detailed Image who care about the customer and their return business,they make sure all customer concerns are addressed promptly.
Réponse de Detailed Image
Thank you for the support of DI, we appreciate it!
Every transaction I've had with DetailedImage has been fantastic! They always ship quickly, the items always arrive as promised and I always get a fair deal, I cannot recommend them highly enough.
Réponse de Detailed Image
Thank you for the kind words and support! I am happy to hear that you are enjoying DI!
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