DFS Furniture - Ayr Avis 

Very helpful customer service and found our perfect sofa

Bought from DFS for years now. Always reliable and professional service.
Today was no different, we were given space to browse without any pressure while knowing that we could ask for assistance any time.
Very knowledgeable lady who took us through everything we needed without any rush.
We bought another sofa and are very happy

Staff very helpful

lady who served me was very helpful and explained everything to me, nice person.

DFS Branch Ayr
Visited the branch to see a live product instead of viewing online. We were met by Antony who was polite and informative with good product knowledge resulting in us finding the right combination of sofa style and covering. Antony made the process of ordering simple and informed us of all options available to us before confirming the order. The store is well presented and customer service is of a high standard compared to other furniture stores we had visited.

Staff helpful and friendly

Great customer service. Not pushy. Did not follow us around the store. Very knowledgeable. Thank you.

The staff member was lovely very helpful but not to pushy offered us coffee explained everything well and was generally very pleasant

Ashley was very helpful, informative and knowledgable

Easy transaction with knowledgeable staff . Processed quickly and efficiently

My experience was made very straightforward and painless by my friendly server, Shannon, who was excellent and incredibly helpful throughout the whole process.

Great showroom with plenty of beautiful options on show.
What made our experience however was our salesperson- Anthony with his residual Yorkshire accent.
What a salesman - presented with quite a challenge with regards to what my 89 year old poorly mobile mum wanted, he was measured and attentive but not at all pushy. He listened to her and what she wanted but asked the right questions in the right way and found what we think was the right solution for her.
We weren’t rushed and the ‘banter’ was there once the decision making was done!
We were impressed.
If the chair lives up to the salesman we will be very happy!

A lovely store with lovely staff. Antony was extremely helpful and knowledgeable. I thought choosing a new sofa would be a pain, but DFS made it really easy and straightforward. Would highly recommend the Ayr store and will definitely return.

Excellent knowledgeable staff with no pressure to buy

Very relaxed with no pressure to buy. Lovely Assistant Shannon

Friendly and informative staff. Lots of options on products, colours and materials. All expenses on additional products broke down. No hard sell. Various payment options available.

Confident knowledgeable staff that helped me with information on everything I looked at.

We had excellent service from Antony when we were in the store yesterday.
Very helpful and explained everything to us about the 2 seat recliner we purchased .

Customer service employee Ashley was very helpful and knowledgeable. All staff members encountered were also very courteous and welcoming.

A perfectly painless and reasonably enjoyable experience only soured by the order confirmation being emailed to us showing things we were only told would be "handed over" and "installed by the delivery team" turning out to be costed additions. We were never informed these needed to be bought, the implication was they were included in the delivery price which feels disingenuous.
Also the insurance - only taken due to the amount of tech now on the product - was taken because we were told it would be unlimited claims, we were never told this is only to the value of the product. This could be eaten in two visits as they set the call out charges. Again we feel this wasn't made clear enough.