DFS Furniture - Cambridge Avis 3 409

Staff are great when you know what you need and intend to buy it that day but they should never lie about delivery time frame and should never get your hopes up about items being in stock when it isn't, even the system online is a lie for my chair online says 14days delivery it still hasn't got to the centre yet to arrange delivery and its been 15 weeks and counting i had an update recently sent to my email stating the time frame of when it will hit the centre which is another 2 weeks time if it does get shipped on time then I possibly have to wait another 4 to 8 weeks to have it delivered 😀 nearly 4 months to wait for a chair is ridiculous they really need to make more and have them instock ready to ship out for customers instead of lying about it even a 3 seaty sofa apparently can be delivered to me in 7 days 🤣👍 i call bull- make sure you get them to check the stock and show you the dates and get in writing to make a complaint if need be but other then the making amd delay of the chair the staff were friendly but kinda have to be to make sales and get commission.

Friendly staff. Informed and not pushy. Dog friendly showroom.

Very helpful and massive help on choices of for our purchase

Helpful, friendly & informative. Highly recommend. Great quality sofas.

very helpful staff. would recommend

Great customer service Martin was excellent

Great customer service went above and beyond to help us find the right sofa as the sizing was awkward but found the sofa we’ve been waiting for!

I had an amazing experience when I visited the store at the weekend. Very attentive staff, lots of patience and very helpful. Gary and Eliza were lovely, offered me a coffee and was happy to help me visualise the furniture for my room. I’m a very happy customer and would highly recommend. Thank you

We was met by a Gentleman who was very friendly and helped us out with his very professional manner and made us feel comfortable making a choice with his extensive knowledge of what we needed.

We had a great experience buying our sofa and can’t wait to receive them.

Ali knew his stuff understood our needs and helped us find the sofa we wanted

Ali was a really helpful member of the team, clearly knew what he was talking about and really convinced us on the right sofa

Gary made our visit today. We came to look at a certain sofa which wasn’t in the store. However he showed us sofas which were similar. His product knowledge from his previous roles in upholstery and repairs ment that he answered all our questions in detail and at no point felt like a pushy sales person. As a result we have bought a sofa which will suit our needs perfectly and the whole thing was a pleasure. Thank you for taking the time today to make sure we bought a sofa that was going to be fit for purpose.

Great experience today with Ali
Very much looking forward to receiving our new sofa!

Very helpful, informative and friendly

Abul helped our family out purchasing a couch and our experience with him was fantastic. All of the furniture in the store was very comfortable but Abul was so detailed in asking what we need and explained everything about the fabric types. 10 out of 10 for overall experience.

Lovely selection of sofas and great customer service to help narrow down choice and buy a new corner sofa

Very efficient and helpful

I was so pleased with the help I received. So helpful and really new new what was best for me. Thankyou