DFS Furniture - Gateshead Avis 

Great customer service from emma and manager. Was very friendly

The showroom is light, bright, friendly and well laid out, we especially liked the coordinated accessories.
The staff did not pressurise us, but responded immediately when we asked for information about a settee. He was friendly, helpful and gave us useful information about the settee.
Our order was recorded quickly with minimum fuss and we liked the fact the order was checked by another member of staff to ensure it was correct.
We were pleasantly surprised at the quick delivery time- only 2 weeks!! Very excited!!
We’re also impressed with the five year guarantee and our member of staff gave us valuable information about how to keep the settee in good order.
Altogether an easy, reassuring and pleasant experience, thank you we will definitely recommend DFS 👍

Was patient and clear what we needed

Great service from the man who served me. Nothing was a bother and he explained well about the fabric of sofa and how to look after it. He gave great advice on colours and explained various options on how to pay. Overall a great service.

Shell from the Gateshead branch was welcoming and helpful the second we stepped through the front door. Her helpfulness and expertise made the process so simple in us purchasing our dream sofa.

Good clear help from staff on floor. Clear explanation of terms and products available with purchase.

PAUL was very helpful and explained everything about the sofas we chose,customer service exceptional

Greeted by friendly staff upon entering the store but didn't feel 'ambushed'. The lovely Emma dealt with us and was so smiley and helpful. A really pleasant experience.

Lewis was very helpful and up front. Took only 20 mins to buy and order my items. Excellent experience.

Very good experience

We called into DFS just to browse at sofas, not intending to purchase that day. We were approached by Rachel who was very friendly making us feel relaxed, she was knowledgeable about the product. She emailed us all the information. We left the shop to visit a friend but returned a few hours later to make a purchase. Great customer service.

Emma is a credit to your team.

I return to DFS as I always get great friendly service from Emma.

Was helped and guided by Mark today when I bought my new sofa. Expert advise and really helpful, very friendly and best of all not pushy.

Mark was very friendly and knowledgeable
We felt at ease and under no pressure to purchase. Mark offered refreshments. Overall a very positive experience

The whole experience was very quick and easy with no hard sell and we came away very happy with our purchase, highly recommended 😃

Lovely lady (Pamela) in store gave us time & space to browse. I think she'd realised my partner & I were between two choices. And once out choice was made, we were offered a coffee & she continued to be very helpful through the purchase.

I recently purchased my new sofas in store and had an excellent experience from start to finish. Louis looked after me throughout the process and provided outstanding customer service.

He was friendly, knowledgeable and incredibly patient, taking the time to answer all of my questions and helping me choose the perfect sofas for my home. There was never any pressure to make a decision, just honest advice and a genuine willingness to help.

Louis is a real credit to the DFS Gateshead team. Thank you for making the whole experience so easy and enjoyable. I wouldn’t hesitate to recommend DFS to anyone looking for quality furniture backed by exceptional customer service.

Excellent service always buy my sofas from DFS