Louis was very helpful, professional and knowledgeable about the sofa we were interested in. We were torn between a sofa at DFS and one elsewhere but due to the excellent customer service and qual... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementmetro retail park metro retail park, NE11 9XS Gateshead, GB
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Lisez les avis des autres
Our son bought a suite a couple of months ago and we had a fabulous helpful, very knowledgable guy called Mark. We went back in today to buy ours, again so very helpful, spent time with us to help wit... Voir plus
L'entreprise a répondu
We had been planning to upgrade our old corner unit for a while, and decided that today was the day 03/08/26. Chose DFS metro retail park had a look around with no pressure or hard sell just us at o... Voir plus
L'entreprise a répondu
I was warmly welcomed into the store and asked if I was looking for anything in particular. David one of the sales personnel took me round and showed me various sofas explaining them in detail. I was... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
metro retail park metro retail park, NE11 9XS, Gateshead, Royaume-Uni
- 0333 999 9757
4,9
Excellent
10 k avis
Demande des avis aux clients
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Réponse de DFS Furniture - Gateshead
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Fantastic down to earth salesperson…
Fantastic down to earth salesperson that went out of his way to make us feel comfortable
Thank you
5 août 2026
Réponse de DFS Furniture - Gateshead
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Louis was great
Louis was great, full of knowledge and didn’t give us the hard sell. We came away very happy with a new sofa ordered
5 août 2026
Réponse de DFS Furniture - Gateshead
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Nicola was really helpful and friendly…
Nicola was really helpful and friendly and nothing was a problem we got exactly what we wanted
5 août 2026
Réponse de DFS Furniture - Gateshead
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
Was amazing experience made me feel…
Was amazing experience made me feel very welcome and just really good service all round
4 août 2026
Réponse de DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
very friendly and helpful
2 août 2026
Réponse de DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Highly recommend
Went to the showroom to check for sofas, great customer service, prompt delivery and great payment plan.
Amazing experience overall. I recommend.
18 juin 2026
Réponse de DFS Furniture - Gateshead
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Great customer service from Paula
3 août 2026
Réponse de DFS Furniture - Gateshead
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Friendly & professional service
Pamela was so nice, friendly but very professional, will definitely be first showroom I visit when replacing my sofas.
3 août 2026
Réponse de DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
We had been planning to upgrade our old…
We had been planning to upgrade our old corner unit for a while, and decided that today was the day 03/08/26. Chose DFS metro retail park had a look around with no pressure or hard sell just us at our own pace.When we had made our choice then a member of staff became involved again with no pressure and no you must have this,that, or the other.
All done and dusted in about forty minutes,paid for delivery date set and all parties happy the kind of service we like and again no pressure,just freedom to make our own decision.
3 août 2026
Réponse de DFS Furniture - Gateshead
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Réponse de DFS Furniture - Gateshead
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Rachel was very helpful in helping…
Rachel was very helpful in helping decide on a beautiful new sofa
2 août 2026
Réponse de DFS Furniture - Gateshead
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
The staff were friendly
The staff were friendly, knowledgeable, and gave us plenty of time to look around without any pressure. They answered all of our questions and helped us find the perfect sofa for our home.
3 août 2026
Réponse de DFS Furniture - Gateshead
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
All staff very helpful
All staff very helpful, especially Louis who placed my order, now I look forward to my sofa coming in a few weeks..
2 août 2026
Réponse de DFS Furniture - Gateshead
Good Afternoon,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Louis.
Kind Regards,
Jordan
DFS Customer Support
Réponse de DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
emma was great easy to deal with
2 août 2026
Réponse de DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
The staff were very friendly and…
The staff were very friendly and helpful,the salesman who sorted are order out was very professional.
26 juillet 2026
Réponse de DFS Furniture - Gateshead
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
Ask for Pamela
Ask for Pamela! Amazing, great, makes a lovely cup of 'T'. Full professional service, made a great deal on top of the advertised deal. Even the dog was welcomed, which make the choice easy for us
2 août 2026
Réponse de DFS Furniture - Gateshead
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Lorraine E
DFS Central Customer Support
Great customer service from emma and…
Great customer service from emma and manager. Was very friendly
2 août 2026
Réponse de DFS Furniture - Gateshead
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
A pleasure to shop at DFS
The showroom is light, bright, friendly and well laid out, we especially liked the coordinated accessories.
The staff did not pressurise us, but responded immediately when we asked for information about a settee. He was friendly, helpful and gave us useful information about the settee.
Our order was recorded quickly with minimum fuss and we liked the fact the order was checked by another member of staff to ensure it was correct.
We were pleasantly surprised at the quick delivery time- only 2 weeks!! Very excited!!
We’re also impressed with the five year guarantee and our member of staff gave us valuable information about how to keep the settee in good order.
Altogether an easy, reassuring and pleasant experience, thank you we will definitely recommend DFS 👍
2 août 2026
Réponse de DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
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