DFS Furniture - Inverness Avis 4 070

Friendly greeting when arrived in store.
Offered some refreshments.
Allowed to browse at leisure with no pressure.
Not long to wait for member of staff (Barbara) once we were ready to discuss our choice. Where she did an excellent job of going over our requirements and advising .

Great really good and staff members were really good with my 2 year old son

Im only not giving it a full star rating because of the delivery experience. I would like to say though GEMMA is an absolute GEM 💎 .... her customer care service was 2nd to none , apologised for issues not relating to her personally, she wants to give the best after care . Rairly heard of in this day and age .
.... Gemma well done tou should be proud of how you represent yourself and the company should be proud of you

The staff in store on the day of our second visit (day off purchase) were all very attentive and helpful. There were lots of customers and everyone was being looked after. We were offered a drink whilst we were still deciding and all the information that we asked for was given. The store manager (Katerina) dealt with us and was absolutely amazing.
On our first visit, she was not around and it needs to be said that the staff were far less available. We were not approached by anyone.
Our second visit really saved the day.. Katerina and the other girls on duty could not be faulted.

I already knew what i wanted when i came into the store but was helpful to know what choice of filling is more suited to a rental.
Customer service was great.

Very quick service, she was very helpful. Barbara knew everything about all different sofas, she was very helpful and patient. would deffo be back

Barbara was really good - she explained all of the additional products insurances and delivery etc
Thank you Barbara

Fee/Fi (not sure how to spell it as I didn’t look at her lanyard properly!) and Barbara were incredibly helpful and patient with us as we were back and forth over deciding which sofa to go for and what deals they presented. As we’d brought in a 4 month old each time, they were both very understanding and kind in our interactions. This is the third time we’ve chosen DFS and the first time we’ve actually chosen a sofa in person (yay COVID) and we were so grateful to not feel rushed to make a decision. Thank you both, you’re an asset to the company!

Just bought my second couch here brilliant customer service. Looked after well by Jemma

The staff are so helpful. Katherina helped us a great deal and gave us all the options.

Upon arrival very welcoming was approached by Barbara who was happy to assist in answering all our questions. She explained the whole proses and was very patient

Fantastic customer service in store and great communication from delivery company.

Very pleasant sales lady ,she certainly new her stuff.

Helena helped me lots getting my sofa . She was very polite and helpful

No pressure ability to browse to decide what I want and then to take it further. Staff very friendly and informative.

The salesperson was friendly, knowledgeable and a joy to deal with.

Very friendly and helpful. Went out of their way to help me visualise and bring my colour scheme together. Sofa ordered

Knew all the answers to our questions. We dealt with Jennifer and she was fantastic but was greated by another member of staff as we entered. Drinks available and simple ordering process

Extemely friendly, helpful and knowledgeable member of staff called Katerina was of great assistance with our purchase