09.07.2026 a really hot day and towards the end of closing time at DFS Maidstone, it was great to be welcomed and served by Natasha. Many people will think I have a portfolio of DFS sofas but I was l... Voir plus
L'entreprise a répondu
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I spoke to a member of staff who was knowledgeable on the product I was interested in. She informed me of what would meet my needs so that I could make an informed decision without pressure selling.
Came into the Maidstone store with a few questions before we made up our minds on purchasing a new sofa. We were met by the lovely Natasha who answered all of our questions perfectly and put our min... Voir plus
L'entreprise a répondu
Staff were very knowledgable and new there product information and helped us to select our sofa. It’s not an easy job deciding on a replacement for your home . The lady listened to what we wanted fr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
London Road, ME16 0LP, Maidstone, Royaume-Uni
- 0333 999 9787
4,9
Excellent
8 k avis
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Knowledgeable and helpfull staff.
I spoke to a member of staff who was knowledgeable on the product I was interested in. She informed me of what would meet my needs so that I could make an informed decision without pressure selling.
24 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
POOR QUALITY FURNITURE
poor quality furniture tried to get stain out with warm water it started to remove the dye contacted dfs who said get in touch with insurance rang them only to be told i had not taken insurance out even though i paid for it. DFS DONT WANT TO KNOW CRAP COMPANY AS WELL AS THEIR FURNITURE
23 mai 2026
Avis spontané
Réponse de DFS Furniture - Maidstone
Good Afternoon Graham,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the service received.
If you would like to discuss the issue with us further we will look to get any problems resolved on 03339999777.
Kind Regards,
Lorraine A
DFS Central Customer Support
Very quick and friendly sales person 10…
Very quick and friendly sales person 10 out of 10 thanks
23 juillet 2026
Réponse de DFS Furniture - Maidstone
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Twin seater recliner and footstool
I liked the recliner twin seater and footstool. We will be have in 12 weeks. Hope the wait is worth it. The guy who was selling it to us is so helpful, explained everything about the twin seater the material guarantee warranty if any problems we can call up for help. So we are very happy with the service.
22 juillet 2026
Réponse de DFS Furniture - Maidstone
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Staff were wonderful
Staff were very knowledgable and new there product information and helped us to select our sofa. It’s not an easy job deciding on a replacement for your home . The lady listened to what we wanted from a sofa and gave us options
21 juillet 2026
Réponse de DFS Furniture - Maidstone
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Inga was the really lovely …
Inga was the really lovely sales assistant who sold me the sofa , she made me a cup of tea , was really easy to talk to and made my experience there a pleasant one .
20 juillet 2026
Réponse de DFS Furniture - Maidstone
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Staff were very helpful and polite
Staff were very helpful and polite. Inga was very knowledgeable and friendly and helped us chose the sofa we wanted.
Store is very clean, with lots of sofas to try and choose from.
21 juillet 2026
Réponse de DFS Furniture - Maidstone
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
My experience was good with DFS
13 juillet 2026
Réponse de DFS Furniture - Maidstone
Hello Adekunle,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Great customer service
Great customer service, Clarissa was very helpful and went through everything in great detail.
19 juillet 2026
Réponse de DFS Furniture - Maidstone
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful friendly staff
Very helpful friendly staff! I was made to feel comfortable especially as I have a problem with decision making!
Rowan was very patient and let me decide at my own pace.
18 juillet 2026
Réponse de DFS Furniture - Maidstone
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Sales person very help and informative.
Sales person very help and informative.
Very friendly and approachable.
19 juillet 2026
Réponse de DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Réponse de DFS Furniture - Maidstone
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Réponse de DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
David explained everything we needed to…
David explained everything we needed to know, from furniture details to sorting out finance as well!
Coffee superb!
18 juillet 2026
Réponse de DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Absolutely wonderful service from a man…
Absolutely wonderful service from a man called Dave in store very patient with me and took his time with me to understand all the paperwork now just waiting for my chosen furniture which I’m so excited
14 juillet 2026
Réponse de DFS Furniture - Maidstone
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
The team in store were helpful and…
The team in store were helpful and friendly but the main selling point was they were not in ur face the whole time, but available if needed.
18 juillet 2026
Réponse de DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Staff were welcoming and informative
Staff were welcoming and informative. They listened to my needs and met them fully
18 juillet 2026
Réponse de DFS Furniture - Maidstone
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Great experience at Maidstone store
Great experience at Maidstone store. Michelle was very patient and helpe us with all.
17 juillet 2026
Réponse de DFS Furniture - Maidstone
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Very Good Service
David was great he was very knowledgeable about all the sofas I was interested in. He gave me time to look around and when I had chosen the one I liked he walked us through the process very well.
18 juillet 2026
Réponse de DFS Furniture - Maidstone
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Very satisfied with our purchases
Very satisfied with our purchases. James was very informative and helpful. Smooth transaction.
17 juillet 2026
Réponse de DFS Furniture - Maidstone
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
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