DFS Furniture - South Ruislip Avis 3 721

Guy was super helpful went thy all details

EXCELLENT CUSTOMER SERVICE
ABLE EXPLAIN THE CUSTOMER IN DETAIL AND STAFF HAVING KNOWLEDGE ABOUT THE PRODUCT

There are lots of beautiful choices, the staff is really helpful!

It was good experience
The costume happy a lot

Extremely helpful explained everything from looking after goods and maintenance and when delivery is due.
Very nice made me feel welcome into the store

Good customer service and very helpful . Thank you

I had a very good experience in designing i had a lovely bloke called jonnie he was so helpful and understanding he was amazing all the stars for him .and very patient x

Our family had a great experience & given best customer service from Mitesh. We been given all the information about the sofa & also about sofa care. we bought the sofa with extra 5 years care and Eaziglide so we can move it easily. Overall we are very happy with the product & satisfied with the service provided by Mitesh (Also had a great chat with the store manager). Highly recommend South Rusilip branch to all.
Regards
Gurung Family

The customer service delivered by Adam was excellent. He was really helpful, provided clear explanations and most importantly was honest and not pushy.

Professional service knowledgeable staff. Lots of information and demonstrations given about the care of the sofas

Jason was very helpful and made the ordering process quick and easy! Would definitely recommend DFS South Ruislip

Very friendly staff who were very helpful. Listened to what I wanted and helped me to make a decision, without being pushy, which helped me as I am a very indecisive person.

The customer service was quick and easy and was a really good help. Made it quick and easy and we knew exactly what we wanted and he helped. I would also like to give a special mention to raksh at DFS - Brent Cross he was very kind and helpful in helping us make our decision to make this purchase.

We went into the shop to look at the sofas which we have seen online and to confirm a purchase. Johnny who assisted us with our purchase was very knowledgeable about the DFS products and answered all our queries with a smile. He showed other models in our process range and size preferences. It was a very good experience. Thank you

Our Sales Rep 'Amina' from DFS South Ruislip was very knowledgeable and helpful. The whole process of buying the sofa was easy and fast. Very pleased with the customer service.

Lila

Good experience

Really great customer service provided by Mitesh - felt at home in his company.
Took his time and made us feel comfortable about our decisions with thoughtful opinions.

Friendly and efficient service who went the extra mile.

I ordered the Visionary Sofas package from DFS in December, which included a large 2-seat power recliner with screen, a 3-seat power recliner with lumbar support, and a single-seat power recliner with lumbar support.

While the sofas looked great visually, the experience from delivery onwards has been extremely disappointing. The products arrived in March with multiple serious faults. The wireless charging feature did not work, the screen was faulty, and even worse, the recliner controls were incorrectly wired. The left-side controls operated the right-side sofa and vice versa, including both the touchscreen controls and side buttons. This was clearly a major manufacturing fault.

I reported the issue to DFS customer service the very next day. Even the engineer who attended seemed aware there was a problem, yet this was never properly escalated to the store beforehand. DFS then proceeded to order replacement parts for the faulty controls without discussing my preferred resolution first. From the beginning, I requested a refund due to the condition of the products I received, but I was repeatedly told by the Ruislip DFS store manager, Amina, that I had to allow them the opportunity to repair the sofas.

We are now in May, and I am still waiting for repairs. I have now been informed that the replacement parts are “currently due” at the end of June. I do not understand how waiting several more months can reasonably be described as “currently due.” By that stage, I will have waited around 8 months in total since placing the order.

To make matters worse, this purchase was made through a 0% finance agreement with Creation Finance. DFS Ruislip failed to inform the finance company that I had not received a fully functioning product and that repairs were still outstanding. As a result, payments have already started being taken from my account despite the issues remaining unresolved. Had Creation Finance been properly informed, payments would likely not have started.

Throughout this entire process, I have repeatedly requested a refund due to the faulty condition of the products and the excessive delays, yet I feel DFS has taken very little responsibility for the situation. I have not received a genuine apology for the inconvenience, delays, or stress caused.

I was genuinely excited about receiving my new sofas, but the experience has instead caused months of frustration and disappointment. I am writing this review to make others aware of the level of service and communication they may experience when dealing with DFS Ruislip, especially when using finance agreements. Customers should be cautious about making expensive purchases with high expectations, as the aftercare and handling of serious faults in my experience have been extremely poor.

Mitesh and his colleagues were extremely knowledgeable, helpful and personable.
They made the whole experience of buying much more pleasurable!
I can highly recommend the Ruislip branch of DFS