Dale was fab, very helpful, honest and explained features of different tables/chairs and what was best suited for our needs etc. Dale was very friendly and chatty without feeling like we were being gi... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement4 Middlesbrough Road, Park Avenue, TS177BT Thornaby, GB
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We had a lovely experience in store, all staff were very approachable, friendly and helpful. We had a good laugh with Liam and the manager who was in that day making the whole shopping experience easy... Voir plus
L'entreprise a répondu
I really cannot praise Liam and the rest of the Team at the store in Stockton. First class customer service, explain every single detail, informative advice without pressure. Ended up with a gor... Voir plus
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We visited the store several times while deciding which suite to buy and were always treated with respect and given helpful information. On our final visit, we made our choice, confident that we had t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
- Tapissier décorateur
Écrit par l'entreprise
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Écrit par l'entreprise
Coordonnées de contact
4 Middlesbrough Road, Park Avenue, TS177BT, Thornaby, Royaume-Uni
- 0333 999 9845
4,9
Excellent
9 k avis
Demande des avis aux clients
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Excellent customer service
Warren provided a first class service. He made us feel welcome as soon as we entered the store. Any questions we had, he answered in the best possible way with examples. He was very kind and helpful. Thank you!
8 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Fab team 👏 very friendly and…
Fab team 👏 very friendly and professional even when we heard the manager singing or should I say Michael buble singing 😀
8 juillet 2026
Réponse de DFS Furniture - Stockton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great customer service.
We were welcomed as we entered and asked what we were looking for, Michael (who welcomed us) pointed out where the furniture was that we were looking at then left alone to look and helped when we asked for it with absolutely no hard sell.
8 juillet 2026
Réponse de DFS Furniture - Stockton
Hello Darren,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Very pleasant experience
Very pleasant experience, helpful and knowledgeable great deal and lovely product
7 juillet 2026
Réponse de DFS Furniture - Stockton
Hello Stephen,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The Teesside Park staff were extremely…
The Teesside Park staff were extremely helpful and attentive (when required) without being over burdening. Explained positives and negatives about the furniture we looked at - excellent service and products.
7 juillet 2026
Réponse de DFS Furniture - Stockton
Hello Mark,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
AVOID DFS
AVOID DFS
All is good until an item is missing from your delivery and then you are just given false promises. 2 weeks later and numerous promises of deliveries and still no sign of the item!!!
4 mai 2026
Réponse de DFS Furniture - Stockton
Good morning Rebecca,
Thank you for taking the time to share your review with us, please accept our sincerest apologies that an item was missed from your delivery. This has been raised with the delivery centre who will be in touch as soon as possible to arrange the delivery of this product.
Kind Regards,
Holly M
DFS Customer Support
Warren was great
Warren was great gave us space when we needed was very informative didn’t try to push a sale on you. Explained different colours material and there properties.
5 juillet 2026
Réponse de DFS Furniture - Stockton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The staff were really honest and were…
The staff were really honest and were very knowledgeable. There was also no pressure from staff to buy. They were very understanding. Would recommend to others to go there for furniture.
5 juillet 2026
Réponse de DFS Furniture - Stockton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Réponse de DFS Furniture - Stockton
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Dale was amazing
Dale was amazing, so helpful and thourough with everything!! Made buying our first sofa a breeze :)
6 juillet 2026
Réponse de DFS Furniture - Stockton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Polite,helpful professionalism
Polite,helpful professionalism, could not fault the service at all.
Exceptional customer service by the manager and sales person.
27 juin 2026
Réponse de DFS Furniture - Stockton
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very helpful & friendly
Excellent help from Brendan - lovely to deal with / really made the purchase / experience enjoyable.
5 juillet 2026
Réponse de DFS Furniture - Stockton
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Excellent service by DFS staff
The service the sales assistant, Debbie delivered was excellent. She was very attentive to us and very knowledgeable. The team were very friendly
4 juillet 2026
Réponse de DFS Furniture - Stockton
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Debbie.
Kind Regards,
Jordan
DFS Customer Support
Réponse de DFS Furniture - Stockton
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
It was an excellent experience staff…
It was an excellent experience staff was very friendly
4 juillet 2026
Réponse de DFS Furniture - Stockton
Hello,
Thank you for your lovely feedback.
Kind regards
Holly M
DFS Customer Support
Bought the sofa I’ve been dreaming…
Bought the sofa I’ve been dreaming about was shown sofa on the screen all the colours all the materials and a very patient salesman Dale sold it to me thankyou Dale
4 juillet 2026
Réponse de DFS Furniture - Stockton
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Staff very pleasant
Staff very pleasant, very welcoming and extremely helpful. Made the experience easy.
4 juillet 2026
Réponse de DFS Furniture - Stockton
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Easy peasy
Easy peasy, picked a couch, ordered it n left happy all in under half hour — thanks Dale
4 juillet 2026
Réponse de DFS Furniture - Stockton
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Staff was amazing so kind n helpful…
Staff was amazing so kind n helpful nothing was to much makes shopping so much easier
4 juillet 2026
Réponse de DFS Furniture - Stockton
Hello Louise,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Really simple did me a good deal was in…
Really simple did me a good deal was in and out in 5 mins . Forgot the salesman name tahij maybe apologise if that’s not correct but lovely guy very helpful
3 juillet 2026
Réponse de DFS Furniture - Stockton
Hello Jack,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
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